📌 Core Information
🔹 Job Title: Payments Growth Specialist
🔹 Company: Jane App
🔹 Location: Canada
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-06-20
🔹 Experience Level: 0-2 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Engaging with current Jane customers to help them adopt Jane Payments
- Conducting consults and supporting clinics through decision-making
- Collaborating with various teams to improve customer feedback and outreach strategies
- Contributing to Jane Payments adoption and driving measurable business results
ASSUMPTION: This role requires strong communication skills, a customer-centric approach, and the ability to work in ambiguity.
📋 Key Responsibilities
✅ Targeted outreach via phone, email, and other channels to connect with customers
✅ Booking and leading 1:1 consults to learn about each clinic’s workflow and demonstrate Jane Payments value
✅ Engaging with a steady volume of customer outreach each day (30–50 interactions)
✅ Supporting clinics through decision-making and activation
✅ Navigating objections with confidence and care
✅ Collaborating across Support, Marketing, and Product to surface customer feedback
✅ Testing and refining outreach approaches to improve conversion
ASSUMPTION: This role involves a high level of customer interaction and requires excellent communication skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 0-2 years of experience in payments, fintech, or a related field
Required Skills:
- Strong communication and presentation skills
- Experience with payments or fintech tools for small businesses
- Ability to build relationships and enable growth
- Curiosity and thoughtfulness in asking questions
- Organized, self-directed, and comfortable working in ambiguity
- Collaborative and generous with insights, ideas, and feedback
Preferred Skills:
- Experience with clinic management software or practice management software
- Familiarity with online booking, insurance management, and charting
ASSUMPTION: While not explicitly stated, a background in healthcare or a related field may be beneficial but not required.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 CAD per year (Based on industry standards for a Growth Specialist role with 0-2 years of experience)
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company matching
- Flexible work hours and remote work options
- Professional development opportunities
Working Hours: Full-time (40 hours/week) with flexible scheduling
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Jane App operates in the software development industry, focusing on clinic management and practice management solutions for healthcare practitioners.
Company Size: Jane App has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Jane App was founded in 2012 and has since grown to become an all-in-one practice management platform designed to be helpful to users, no matter how or where they practice.
Company Description:
- Jane App offers an all-in-one health and wellness practice management platform
- Available online and on any device, Jane offers branded online booking, scheduling, insurance management, charting, online intake forms, patient reminders, integrated payment processing, online appointments (telehealth), and more
- Jane App is committed to fostering an inclusive, equitable, and diverse workplace
Company Specialties:
- Clinic Management Software
- Practice Management Software
- Online Booking
- SaaS
- Telehealth
- Clinical Notes
Company Website: https://jane.app
ASSUMPTION: Jane App's focus on healthcare practitioners and its all-in-one platform make it an attractive option for candidates interested in the healthcare industry and technology.
📊 Role Analysis
Career Level: This role is suitable for early-career professionals with 0-2 years of experience in payments, fintech, or a related field.
Reporting Structure: The Payments Growth Specialist will report directly to the Growth team and collaborate with various teams, including Support, Marketing, and Product.
Work Arrangement: This role is remote-friendly, with flexible work hours and the option to work from home or in the office.
Growth Opportunities:
- As the first Growth Specialist, this role offers the opportunity to shape the growth function and playbook
- Proving success in this role may lead to career advancement within the Growth team or related departments
- Jane App's commitment to professional development provides opportunities for learning and growth
ASSUMPTION: This role offers significant growth potential for the right candidate, as Jane App continues to expand its user base and services.
🌍 Location & Work Environment
Office Type: Jane App has a single office location in North Vancouver, British Columbia, with remote work options available.
Office Location(s): 138 E 13th St, 500, North Vancouver, British Columbia V7L 0E5, CA
Geographic Context:
- North Vancouver is located in the Greater Vancouver area, offering a mix of urban and outdoor living
- The office is conveniently located near public transportation and various amenities
- Jane App's remote-friendly work environment allows for flexibility in work location
Work Schedule: Full-time (40 hours/week) with flexible scheduling and the option to work remotely
ASSUMPTION: The remote-friendly work environment at Jane App provides candidates with the flexibility to balance work and personal responsibilities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- Behavioral and situational interview with the Growth team
- Final interview with the Director of Growth
Key Assessment Areas:
- Communication and presentation skills
- Problem-solving abilities
- Customer-centric mindset
- Adaptability and resilience
Application Tips:
- Highlight relevant experience with payments, fintech, or customer engagement
- Demonstrate strong communication skills through clear and concise responses
- Showcase problem-solving abilities with relevant examples from past experiences
- Tailor your resume and cover letter to emphasize skills and experiences relevant to the role
ATS Keywords: Payments, Fintech, Communication, Presentation, Relationship Building, Customer Engagement, Consultative Selling, Problem Solving, Collaboration, Feedback, Organization, Self-direction, Curiosity, Adaptability, Learning, Customer-centric Approach
ASSUMPTION: Jane App's interview process focuses on assessing candidates' communication skills, problem-solving abilities, and customer-centric mindset, as these are crucial for success in the role.
🛠️ Tools & Technologies
- Jane App's proprietary practice management platform
- CRM software (e.g., HubSpot, Salesforce)
- Communication tools (e.g., email, phone, video conferencing)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on Jane App's internal systems and processes.
👔 Cultural Fit Considerations
Company Values:
- Helpful
- Inclusive
- Curious
- Collaborative
Work Style:
- Customer-centric
- Adaptable
- Collaborative
- Data-driven
Self-Assessment Questions:
- Do you thrive in a customer-centric environment and enjoy building relationships with clients?
- Are you comfortable working in ambiguity and adapting to changing circumstances?
- Do you possess strong communication skills and enjoy presenting information to others?
ASSUMPTION: Jane App values candidates who are helpful, inclusive, curious, and collaborative, as these traits align with their company culture and mission.
⚠️ Potential Challenges
- Occasional rejection from clinics that are not interested in adopting Jane Payments
- Navigating the complexities of the healthcare industry and various clinic workflows
- Balancing a high volume of customer interactions while maintaining a high-quality, customer-centric approach
- Working in a remote-friendly environment, which may require additional effort to maintain collaboration and communication
ASSUMPTION: These challenges can be overcome with strong communication skills, resilience, and a customer-centric mindset.
📈 Similar Roles Comparison
- Compared to traditional sales or outreach roles, this role emphasizes relationship-building and consultative selling over aggressive outreach
- In the payments and fintech industry, this role focuses on customer engagement and growth rather than technical implementation or support
- Career progression in this role may lead to opportunities in growth, marketing, or customer success within Jane App or related industries
ASSUMPTION: This role offers a unique blend of customer engagement, relationship-building, and growth-focused responsibilities, setting it apart from similar roles in the industry.
📝 Sample Projects
- Developing and refining outreach strategies to improve Jane Payments adoption among existing customers
- Collaborating with the Product team to gather customer feedback and inform platform improvements
- Creating and presenting reports on customer engagement, conversion rates, and other key performance indicators
ASSUMPTION: These sample projects reflect the customer-centric, growth-focused nature of the Payments Growth Specialist role.
❓ Key Questions to Ask During Interview
- How does Jane App support the growth and success of its employees?
- What are the most significant challenges facing the Growth team, and how can this role contribute to overcoming them?
- How does Jane App foster an inclusive and equitable work environment?
- What opportunities exist for professional development and career growth within the Growth team or related departments?
- How does Jane App measure the success of its Growth Specialists, and what key performance indicators (KPIs) are used to track progress?
ASSUMPTION: These interview questions help candidates better understand Jane App's company culture, growth opportunities, and expectations for the Payments Growth Specialist role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and how they demonstrate the required skills for this role
- Follow up with Jane App after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
