📌 Core Information
🔹 Job Title: People Communications Lead
🔹 Company: Delivery Hero
🔹 Location: Berlin, Berlin, Germany
🔹 Job Type: On-site
🔹 Category: 📣 Marketing Communications (MarCom)
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Developing, leading, and executing an annual internal communications plan aligning with company vision.
- Creating consistent messaging to engage employees across internal channels.
- Establishing guidelines and processes for company-wide communications.
- Collaborating with senior leadership to improve employee experience.
ASSUMPTION: This role is critical for shaping the internal narrative and employee engagement strategies, suggesting the need for significant experience in internal communications.
📋 Key Responsibilities
✅ Develop and lead a comprehensive internal communications plan.
✅ Create and maintain consistent messaging across all internal communications channels.
✅ Establish guidelines and tools for effective communication.
✅ Draft and oversee content for policy updates and corporate initiatives.
✅ Serve as a communications liaison for leadership teams.
✅ Develop and track metrics for communication effectiveness.
ASSUMPTION: Responsibilities suggest a matrix management style, requiring coordination across multiple departments.
🎯 Required Qualifications
Education: BA or MA degree in communications or a related field.
Experience: 12+ years in internal communications, particularly in employee experience.
Required Skills:
- Expertise in employee engagement channels.
- Project and stakeholder management skills.
- Adaptability and collaboration in a dynamic environment.
Preferred Skills:
- Fluent German speaker.
- Experience in the technology sector.
ASSUMPTION: Given the role, expertise in communication platforms is critical to ensure message alignment across global offices.
💰 Compensation & Benefits
Salary Range: Not specified (competitive within the industry).
Benefits:
- Hybrid working model for optimal work-life balance.
- Educational budget and career growth opportunities.
- Health and wellness programs.
- Financial benefits including stock options and pension plan.
Working Hours: Full-time, 40 hours per week with some flexibility.
ASSUMPTION: Benefits reflect a strong commitment to employee wellbeing, typical of leading tech industries.
📌 Applicant Insights
🔍 Company Context
Industry: Technology, Information and Internet – a fast-paced, innovative sector.
Company Size: 10,001+ employees – suggests extensive network and resources.
Founded: Not Specified
Company Description:
- Global leader in the local delivery market with operations in 70+ countries.
- Focuses on innovation and technology-driven solutions.
- Committed to diversity and inclusion.
Company Specialties:
- Online food ordering and delivery.
- eCommerce and technology solutions.
- Apps and food tech innovations.
Company Website: http://www.deliveryhero.com
ASSUMPTION: Emphasizes a global presence and innovation, ideal for candidates seeking cutting-edge challenges and opportunities.
📊 Role Analysis
Career Level: Senior-level leadership position.
Reporting Structure: Reports directly to the People & Culture leadership team.
Work Arrangement: Flexible, with on-site and remote collaboration.
Growth Opportunities:
- Leadership development in a global context.
- Strategic involvement in shaping company culture.
- Impact-driven initiatives influencing global employee experience.
ASSUMPTION: Role requires a balance of strategic insight and operational expertise.
🌍 Location & Work Environment
Office Type: Collaborative open spaces designed for innovation.
Office Location(s): Berlin, Germany
Geographic Context:
- Berlin’s vibrant, international tech scene.
- Rich cultural and historical cityscape.
- Central hub for Europe’s creative industries.
Work Schedule: Encourages face-to-face collaboration two days a week.
ASSUMPTION: The Berlin location offers a bustling environment conducive to professional networking and personal growth.
💼 Interview & Application Insights
Typical Process:
- Submit application via company website.
- Preliminary screening and HR interview.
- Technical and behavioral interviews with team leads.
Key Assessment Areas:
- Communication skills and strategy development.
- Cultural fit within the company.
- Experience in handling large-scale communication initiatives.
Application Tips:
- Highlight strategic communication achievements.
- Showcase adaptability in diverse cultures and regions.
- Research Delivery Hero’s recent initiatives and align responses.
ATS Keywords: Internal Communications, Employee Engagement, Strategic Communication, Content Creation, Stakeholder Management
ASSUMPTION: The interview process will likely emphasize real-world scenario problem-solving demonstrating past successes in large organizations.
🛠️ Tools & Technologies
- Slack for team communication.
- Confluence for project collaboration.
- Google Workspace for productivity enhancements.
ASSUMPTION: Familiarity with collaborative digital platforms is necessary given the distributed nature of teams.
👔 Cultural Fit Considerations
Company Values:
- Innovation and agility.
- People-centric focus.
- Diversity and inclusion.
Work Style:
- Proactive and results-driven.
- Emphasis on teamwork and collaboration.
- Adaptive to change and new challenges.
Self-Assessment Questions:
- Do you have experience leading communications in global companies?
- How do you engage a diverse workforce with varied cultural backgrounds?
- Can you develop strategic initiatives that align with company visions?
ASSUMPTION: Candidates should demonstrate alignment with Delivery Hero’s dynamic and innovative environment through concrete examples.
⚠️ Potential Challenges
- Navigating communication across diverse global offices.
- Maintaining engagement amid rapid organizational growth.
- Balancing strategic planning with immediate, ad-hoc communications.
- Coordinating across multiple departments with varying communication needs.
ASSUMPTION: Challenges suggest a need for versatility and diplomatic skills in managing cross-cultural communications.
📈 Similar Roles Comparison
- Head of Internal Communications in tech firms vs. Delivery Hero.
- Employee Engagement Manager roles focus more internally rather than across departments.
- Corporate Communications Director roles may include external media relations.
ASSUMPTION: Comparison indicates the importance of a strategic internal focus in this position.
📝 Sample Projects
- Developing an employee engagement program for a significant new initiative rollout.
- Creating crisis communication templates for internal use.
- Launching a global internal newsletter focusing on cross-departmental achievements.
ASSUMPTION: Projects will likely reflect the candidate's ability to innovate and manage complex communication landscapes.
❓ Key Questions to Ask During Interview
- How does the People & Culture team measure the success of internal communications?
- What are current communication challenges across Delivery Hero’s offices?
- Can you provide examples of successful initiatives led by the current Communications team?
- How does Delivery Hero integrate employee feedback into its communication strategies?
- What growth opportunities are available within the communications team?
ASSUMPTION: These questions will help candidates gauge the alignment of their skills and goals with Delivery Hero’s direction and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare your resume to highlight key communications achievements.
- Ensure illustrative examples of past strategic initiatives are ready to discuss.
- Research the company’s current projects and tailor your application contextually.
- Confirm availability for a hybrid work model with regular presence in Berlin.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
