📌 Core Information
🔹 Job Title: Performance & Growth Partner
🔹 Company: Zepz
🔹 Location: UK, USA, South Africa (Remote OK)
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: 2025-07-11
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Supporting colleagues across Zepz to achieve their full potential
- Ensuring high performance and championing continuous learning and development
- Managing performance review cycles and setting measurable objectives
- Developing learning interventions and analyzing performance data
ASSUMPTION: This role requires a balance of strategic thinking, data analysis, and strong interpersonal skills to drive performance and growth across the organization.
📋 Key Responsibilities
✅ Manage and engage with key stakeholders to scale up the end-to-end management of Zepz's performance review cycles
✅ Support colleagues in understanding and setting clear, measurable personal objectives that align with team and company OKRs
✅ Work alongside People Partners to guide managers and employees on effective performance conversations and constructive feedback delivery
✅ Develop and take talent dashboard to the next level, analyzing performance data to identify trends and targeted intervention areas
✅ Contribute to a culture of recognition and high performance by supporting initiatives that promote recognition and rewards
✅ Partner with People Partners and team leads to identify skill gaps and development needs across departments
✅ Define future skills needed for future roles and strategies and complete skill gap analysis between current and future state
✅ Create innovative learning interventions by researching, curating, and promoting a range of blended learning resources
✅ Coordinate and deliver internal training programs, workshops, and team-building activities
ASSUMPTION: This role involves a mix of strategic planning, data analysis, and hands-on execution to drive performance and growth across the organization.
🎯 Required Qualifications
Education: Bachelor's degree in Human Resources, Business, or a related field
Experience: 2-5 years of experience in an HR, People Operations, Talent Acquisition, or Learning & Development role, ideally within a fast-paced technology or product environment
Required Skills:
- Strong understanding of performance management principles and best practices
- Excellent interpersonal and communication skills, with the ability to build rapport and influence at all levels
- Strong analytical skills and attention to detail, with proficiency in using data to inform decisions
- Intellectually curious, takes initiative, proactive, and self-driven, with the ability to manage multiple priorities and work independently
- Keen interest in the fintech industry and Zepz’s mission to empower global communities
- Proficiency in HRIS systems and Google Workspace applications
Preferred Skills:
- Experience in a scale-up or high-growth company
- Exposure to international or diverse workforces
- Experience with specific performance management or L&D platforms
ASSUMPTION: This role requires a strong foundation in HR or related fields, with a focus on performance management and learning & development. Experience in a fast-paced technology environment is highly desirable.
💰 Compensation & Benefits
Salary Range: £45,000 - £65,000 per year (GBP) or $55,000 - $75,000 per year (USD) depending on experience and location. This is an estimate based on industry standards for similar roles in the UK and USA.
Benefits:
- Unlimited annual leave
- Private medical cover
- Retirement (pension schemes)
- Life assurance
- Parental leave
Working Hours: Full-time (40 hours per week) with flexibility to work remotely
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the UK and USA. Actual compensation may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services - Zepz is a leading global payments brand powering WorldRemit and Sendwave, with a mission to unlock the prosperity of cross-border communities through finance and technology.
Company Size: 1,001-5,000 employees - Zepz is a remote-first employer with team members located across six continents, offering a dynamic and diverse work environment.
Founded: 2021 - Zepz was founded in 2021 and has since grown to become a major player in the global payments industry.
Company Description:
- Zepz is powering two leading global payments brands: WorldRemit and Sendwave
- Zepz represents brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online
- Zepz currently sends from 50 to 130 countries, operates in more than 5,000 money transfer corridors worldwide, and employs over 1,400 people globally
Company Specialties:
- International money transfers
- Digital payments
- Financial services
- Fintech
Company Website: ZepzPay.com
ASSUMPTION: Zepz is a fast-growing fintech company with a strong focus on innovation and disruption in the global payments industry.
📊 Role Analysis
Career Level: Mid-level - This role is suitable for an experienced HR professional looking to make a significant impact on performance and growth within a dynamic organization.
Reporting Structure: This role reports directly to the Head of People Operations and works closely with People Partners, team leads, and other stakeholders across the organization.
Work Arrangement: Remote OK - This role offers the flexibility to work remotely, with occasional in-person collaboration as needed.
Growth Opportunities:
- Potential to grow into a leadership role within the People Operations or Learning & Development functions
- Opportunities to work on high-impact projects and initiatives that drive performance and growth across the organization
- Exposure to a diverse and global workforce, offering unique learning and development opportunities
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the organization's performance and growth.
🌍 Location & Work Environment
Office Type: Remote-first - Zepz is a remote-first employer, with team members located across six continents. Occasional in-person collaboration may be required.
Office Location(s): UK, USA, South Africa
Geographic Context:
- The UK, USA, and South Africa are key markets for Zepz, with a significant presence in each region
- Zepz serves customers in over 130 countries worldwide, with a diverse and global workforce
- The remote work arrangement allows for greater flexibility and work-life balance
Work Schedule: Full-time (40 hours per week) with flexibility to work remotely
ASSUMPTION: The remote work arrangement offers candidates the opportunity to work from the comfort of their own home or a co-working space, with occasional in-person collaboration as needed.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the Hiring Manager
- On-site or virtual interview with the People Operations team
- Final interview with the Head of People Operations
Key Assessment Areas:
- Performance management expertise
- Data analysis and interpretation skills
- Strategic thinking and planning
- Interpersonal and communication skills
- Cultural fit and alignment with Zepz's values
Application Tips:
- Highlight your experience with performance management and learning & development initiatives in your resume
- Tailor your cover letter to demonstrate your understanding of Zepz's mission and how your skills and experience align with the role's requirements
- Prepare examples of your ability to analyze performance data and develop targeted interventions to improve performance
ATS Keywords: Performance Management, Learning & Development, Data Analysis, Strategic Planning, Interpersonal Skills, Zepz, WorldRemit, Sendwave, Fintech, Global Payments
ASSUMPTION: The interview process will focus on assessing the candidate's performance management expertise, data analysis skills, strategic thinking, and cultural fit with Zepz's values.
🛠️ Tools & Technologies
- Google Workspace (G Suite)
- HRIS systems (e.g., BambooHR, Workday)
- Performance management platforms (e.g., Lattice, Culture Amp)
- Learning & Development platforms (e.g., LinkedIn Learning, GoSkills)
- Data analysis tools (e.g., Excel, Google Sheets, Tableau)
ASSUMPTION: The candidate should be proficient in using Google Workspace, HRIS systems, and data analysis tools. Familiarity with performance management and L&D platforms is desirable.
👔 Cultural Fit Considerations
Company Values:
- Act like owners - We are relentlessly delivering for our users and spending money thoughtfully
- Embracing embarrassing honesty - We function best when we're open and honest with one another, especially about our challenges and doubts
- Having a bias to action - We get to first outcomes quickly, iterate, and learn
- Striving to be better - We may make mistakes, but always learn from them
- Being inclusive - To better reflect and serve our users
Work Style:
- Dynamic and fast-paced, with a focus on driving performance and growth
- Collaborative and inclusive, with a strong emphasis on teamwork and open communication
- Data-driven and analytical, with a focus on using data to inform decisions
- Remote-first, with a flexible work arrangement that offers greater work-life balance
Self-Assessment Questions:
- Do you have a proven track record of driving performance and growth in a fast-paced environment?
- Are you comfortable working remotely and collaborating with a diverse, global team?
- Do you thrive in a dynamic and data-driven work environment?
ASSUMPTION: Zepz values candidates who are proactive, self-driven, and comfortable working in a fast-paced, remote-first environment. Strong performance management expertise and data analysis skills are essential for success in this role.
⚠️ Potential Challenges
- The role may require occasional travel to attend in-person meetings or events
- The fast-paced nature of the role may present challenges in managing multiple priorities and deadlines
- The remote work arrangement may require additional self-discipline and time management skills
- The role may involve working with stakeholders across multiple time zones, requiring flexibility and adaptability
ASSUMPTION: The candidate should be comfortable working in a fast-paced, remote-first environment and able to manage multiple priorities and deadlines effectively.
📈 Similar Roles Comparison
- This role is similar to a Performance & Growth Manager or Learning & Development Manager in a fast-paced technology or fintech environment
- Unlike traditional HR roles, this position focuses heavily on data analysis, strategic planning, and driving performance and growth
- This role offers significant growth potential and the opportunity to make a real impact on the organization's performance and growth
ASSUMPTION: This role is unique in its focus on driving performance and growth through data analysis, strategic planning, and collaboration with stakeholders across the organization.
📝 Sample Projects
- Developing and implementing a new performance review cycle to improve employee engagement and performance
- Analyzing performance data to identify trends and targeted intervention areas, and developing data-driven recommendations to improve performance
- Creating and delivering innovative learning interventions to support the development of key skills and competencies across the organization
ASSUMPTION: These sample projects demonstrate the candidate's ability to drive performance and growth through data analysis, strategic planning, and collaboration with stakeholders across the organization.
❓ Key Questions to Ask During Interview
- Can you describe the performance review cycle and how it is managed within the organization?
- How do you approach analyzing performance data to identify trends and targeted intervention areas?
- Can you provide an example of a successful learning intervention you have developed and delivered?
- How do you ensure that learning interventions are relevant and engaging for employees?
- How do you balance the need for strategic planning with the need for quick decision-making and execution?
ASSUMPTION: These key questions will help the candidate understand the role's requirements and assess their fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your ability to analyze performance data and develop targeted interventions to improve performance
- Follow up with the hiring manager one week after submission to confirm receipt of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
