Policy & Communications Specialist

📌 Core Information

🔹 Job Title: Policy & Communications Specialist

🔹 Company: TAL

🔹 Location: Sydney, New South Wales, Australia

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: Wednesday, April 2, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing, maintaining, and implementing superior collateral to support claims handling and settlement
• Ensuring compliance with regulatory standards and brand guidelines
• Leading policy and procedure initiatives to enhance claims assessment efficiency
• Managing projects enhancing TAL’s regulatory compliance and customer service

ASSUMPTION: The hybrid work arrangement suggests flexibility in combining remote work with on-site presence. This could be advantageous for maintaining work-life balance.

📋 Key Responsibilities

✅ Develop and implement best-in-class collateral for claims handling

✅ Lead the creation of policies, procedures, and guidelines

✅ Oversee internal claims processes ensuring regulatory alignment

✅ Manage compliance enhancement projects

✅ Foster stakeholder relationships to ensure top-notch customer service

ASSUMPTION: The comprehensive role requires proficiency in project management and stakeholder engagement, suggesting opportunities for leadership and influence within the company.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum 2 years in Life Insurance Claims or related roles

Required Skills:

• Life Insurance Claims Expertise
• Policy Development
• Procedure Drafting
• Project Management
• Stakeholder Management
• Compliance and Customer Service
• Self-Management and Planning
• Time Management

Preferred Skills:

• An understanding of regulatory frameworks in insurance
• Experience in a fast-paced environment

ASSUMPTION: There are no explicit education requirements mentioned, implying that practical experience and skills may be highly emphasized.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within the insurance industry

Benefits:

• Access to a free on-site gym and fitness classes
• Opportunities for internal career growth
• Participation in community programs with partners and a paid volunteering day

Working Hours: 40 hours per week with potential flexibility

ASSUMPTION: The absence of a specified salary range suggests the compensation could be negotiable based on experience and industry standards.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance sector, focusing on life insurance

Company Size: 1,001-5,000 employees, indicating a medium-to-large organizational structure with diverse departments

Founded: Not specified, but over 150 years of operation

Company Description:

• Leading life insurance specialist in Australia
• Part of the Dai-ichi Life Group, a global insurance leader
• Serving over 5 million customers through various channels

Company Specialties:

• Income Protection/Salary Continuance Cover
• Term Life Cover
• Total and Permanent Disability Cover
• Funeral Expenses Cover
• Critical Illness Cover

Company Website: http://www.tal.com.au

ASSUMPTION: The provided history and specializations suggest a robust market position, offering stability and growth potential for employees.

📊 Role Analysis

Career Level: Mid-level, requiring at least 2 years of industry experience

Reporting Structure: Likely reporting to a senior manager or department head within the claims or communications department

Work Arrangement: Hybrid, offering a balance between remote and in-office work

Growth Opportunities:

• Learning about compliance and regulatory trends in insurance
• Career advancement through internal movements
• Developing leadership skills via project management

ASSUMPTION: The hybrid model may facilitate broader exposure and learning, enhancing professional growth and work satisfaction.

🌍 Location & Work Environment

Office Type: On-site facilities with modern amenities, including a gym

Office Location(s): Sydney, NSW 2000, AU

Geographic Context:

• Located in a major metropolitan area with strong industry networks
• Accessible via public transportation
• Close to various lifestyle amenities and professional communities

Work Schedule: Standard business hours with some flexibility

ASSUMPTION: The Sydney location offers networking opportunities in one of Australia’s primary business hubs, beneficial for career growth.

💼 Interview & Application Insights

Typical Process:

• Application submission via company portal or recruitment sites
• Initial screening by recruitment team
• Technical and behavioral interviews with department leads

Key Assessment Areas:

• Regulatory knowledge in insurance
• Communications proficiency
• Stakeholder management capabilities

Application Tips:

• Highlight relevant insurance and compliance experience
• Prepare examples of policy or procedure development
• Demonstrate project management successes

ATS Keywords: Life Insurance, Claims Management, Regulatory Compliance, Policy Development

ASSUMPTION: Attention to detail and clear demonstration of relevant skills and experiences can enhance application success.

🛠️ Tools & Technologies

• Insurance management software
• Project management tools
• Compliance monitoring systems

ASSUMPTION: Familiarity with industry-standard digital tools can facilitate performance and productivity, highlighting the need for continuous learning.

👔 Cultural Fit Considerations

Company Values:

• Commitment to doing what’s right
• Diversity and inclusion
• Customer-centric approach

Work Style:

• Collaborative and team-focused
• Results-oriented with high accountability
• Adaptable and open to change

Self-Assessment Questions:

• Do you have experience with policy development in insurance?
• Can you manage multiple projects with deadlines effectively?
• How do you approach stakeholder management?

ASSUMPTION: Alignment with values such as integrity, diversity, and teamwork will be crucial for success at TAL.

⚠️ Potential Challenges

• Navigating complex regulatory landscapes
• Maintaining consistency in policy application
• Efficiently managing stakeholder expectations
• Adapting to rapidly changing insurance regulations

ASSUMPTION: Applicants may need strong problem-solving skills and resilience to excel amidst these challenges.

📈 Similar Roles Comparison

• Claims Analyst in a banking institution
• Compliance Officer in an insurance company
• Policy Advisor in a regulatory body

ASSUMPTION: Compared to similar roles, this position offers specific insights into stakeholder management and regulatory compliance in the insurance industry.

📝 Sample Projects

• Developing a new claims settlement procedure
• Leading a project to align with new regulatory standards
• Conducting training sessions on updated claims policies

ASSUMPTION: Successful completion of sample projects could enhance discipline and leadership qualities.

❓ Key Questions to Ask During Interview

• What are the daily challenges faced in this role?
• How is success measured for the Policy & Communications Specialist?
• What is the team structure and to whom would this role report?
• How does TAL support professional development?
• What impact do you expect this role to have within the company?

ASSUMPTION: Inquiring about these aspects can provide deeper insights into role expectations and cultural dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume includes relevant insurance and claims experience
• Prepare to discuss how your skills align with the company's needs
• Showcase your project management successes during the interview
• Contact the recruitment team for any accommodation needs during the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.