Polish Social Media Advisor

📌 Core Information

🔹 Job Title: Polish Social Media Advisor

🔹 Company: Atlean World

🔹 Location: Lisbon, Portugal

🔹 Job Type: Full-time

🔹 Category: Customer Service

🔹 Date Posted: April 4, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Representing a global brand and promoting multicultural environments
• Specializing in a specific brand and becoming a product expert
• Assisting customers using troubleshooting skills via email, chat, and phone calls
• Fast-track career development opportunity in Lisbon, Portugal

ASSUMPTION: This role is ideal for candidates who are fluent in Polish, curious about technology, and enjoy customer service. It offers a unique opportunity to live in Lisbon and work for a global company.

📋 Key Responsibilities

✅ Specializing in a specific brand and becoming a product expert

✅ Assisting customers using troubleshooting skills via email, chat, and phone calls

✅ Representing the brand and promoting multicultural environments

✅ Continuously learning and staying updated on the latest products and services

ASSUMPTION: The role requires strong communication skills, empathy, and the ability to work well under pressure. Candidates should be comfortable using various communication channels to assist customers.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of experience in customer service or a related field

Required Skills:

• Fluent in Polish
• Good English skills
• Tech-savvy with a curiosity for learning new technologies
• Strong communication and empathy skills

Preferred Skills:

• Previous customer service experience
• Familiarity with CRM software

ASSUMPTION: While a degree is not required, candidates should have strong communication skills and a genuine interest in helping others. Previous customer service experience is a plus but not a requirement.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on experience and cost of living in Lisbon)

Benefits:

• Meal vouchers
• Two extra salaries per year
• Private health insurance after 6 months
• Relocation package including flight expenses, airport pick-up, accommodation, Portuguese lessons, and free sports activities

Working Hours: Full-time (40 hours per week) with a flexible schedule

ASSUMPTION: The salary range is estimated based on the cost of living in Lisbon and the experience level required for the role. Benefits are subject to change and may vary based on the company's policies.

📌 Applicant Insights

🔍 Company Context

Industry: Business Consulting and Services. Atlean World specializes in multilingual HR services, using advanced technology and AI tools to streamline the recruitment journey while maintaining a human touch.

Company Size: Small (11-50 employees). This size allows for a more personal and collaborative work environment, with opportunities for growth and close collaboration with team members.

Founded: Atlean World was founded with a mission to promote multicultural environments and make the recruitment journey smoother and more enjoyable for candidates.

Company Description:

• Atlean World is an International HR SaaS Consultant dedicated to promoting multicultural environments as the new reality.
• The company specializes in multilingual HR services, using advanced technology and AI tools to streamline the recruitment journey.
• Atlean World prioritizes the human touch, ensuring each candidate and client receives personalized, dedicated support.

Company Specialties:

• Multilingual HR services
• Advanced technology and AI tools for recruitment
• Personalized, dedicated support for candidates and clients

Company Website: atleanworld.com

ASSUMPTION: Atlean World is a growing company that values diversity and inclusion. Working for Atlean World offers candidates the opportunity to be part of a dynamic and multicultural team.

📊 Role Analysis

Career Level: Entry-level. This role is an excellent starting point for candidates looking to build a career in customer service or a related field.

Reporting Structure: The Polish Social Media Advisor will report directly to the Customer Service Manager at Atlean World.

Work Arrangement: On-site, with the opportunity to live in Lisbon and embrace multicultural experiences.

Growth Opportunities:

• Fast-track career development opportunities within the company
• The chance to specialize in a specific brand and become a product expert
• Exposure to a global brand and multicultural environments

ASSUMPTION: This role offers significant growth potential for candidates who demonstrate strong performance and a commitment to learning and development.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace in Lisbon, Portugal

Office Location(s): Lisbon, Portugal

Geographic Context:

• Lisbon is the capital and largest city of Portugal, known for its vibrant culture, historic sites, and beautiful landscapes.
• The city offers a high quality of life, with a mild climate, affordable cost of living, and a growing job market.
• Lisbon is a multicultural city, with a significant expat community, making it an ideal location for candidates seeking international experiences.

Work Schedule: Full-time (40 hours per week) with a flexible schedule, including evenings and weekends

ASSUMPTION: Living and working in Lisbon offers candidates the opportunity to immerse themselves in a new culture, learn a new language, and enjoy a high quality of life.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening to assess language skills and cultural fit
• In-depth interview with the Customer Service Manager to discuss the role and company culture
• Final interview with the HR Manager to review the candidate's fit for the role and the company

Key Assessment Areas:

• Language proficiency in Polish and English
• Communication skills and empathy
• Problem-solving skills and ability to work under pressure
• Cultural fit and adaptability to a multicultural environment

Application Tips:

• Highlight your language skills and any relevant customer service experience on your resume
• Tailor your cover letter to demonstrate your enthusiasm for the role and your fit with Atlean World's company culture
• Prepare examples of your problem-solving skills and ability to work under pressure
• Research Atlean World and the role to show your interest and understanding of the company and the position

ATS Keywords: Polish, English, customer service, troubleshooting, product expert, multicultural environments, Lisbon, Portugal

ASSUMPTION: The application process for this role is designed to assess candidates' language skills, communication abilities, and cultural fit. Candidates should be prepared to demonstrate their proficiency in Polish and English, as well as their problem-solving skills and adaptability.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Zendesk, or similar)
• Email, chat, and phone communication tools
• Product training and knowledge management systems

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's preferences and the brand the candidate specializes in.

👔 Cultural Fit Considerations

Company Values:

• Promoting multicultural environments
• Streamlining the recruitment journey
• Providing personalized, dedicated support

Work Style:

• Collaborative and team-oriented
• Adaptable and open to learning new technologies
• Committed to providing exceptional customer service

Self-Assessment Questions:

• Do you enjoy working in a multicultural environment and helping others?
• Are you comfortable using various communication channels to assist customers?
• Do you have strong problem-solving skills and the ability to work under pressure?

ASSUMPTION: Atlean World values candidates who are adaptable, open to learning, and committed to providing exceptional customer service. Candidates should be comfortable working in a multicultural environment and using various communication channels to assist customers.

⚠️ Potential Challenges

• Adjusting to living and working in a new country and culture
• Managing the demands of customer service and troubleshooting
• Balancing work and personal life, including evenings and weekends
• Keeping up with the latest products and services, as the role may require continuous learning

ASSUMPTION: While there may be challenges associated with this role, Atlean World offers a supportive work environment and relocation package to help candidates overcome these obstacles.

📈 Similar Roles Comparison

• This role is similar to other customer service or social media advisor positions, but with a focus on representing a global brand and promoting multicultural environments.
• Compared to other entry-level customer service roles, this position offers a unique opportunity to live and work in Lisbon, Portugal, and to specialize in a specific brand.
• Career paths for this role may include advancement to senior customer service roles, team leadership, or other related positions within the company.

ASSUMPTION: While this role shares similarities with other customer service positions, its focus on multicultural environments and global branding sets it apart. Candidates should consider their interest in these aspects when applying for the role.

📝 Sample Projects

• Assisting customers with troubleshooting product issues via email, chat, and phone calls
• Becoming a product expert and staying updated on the latest services and features
• Representing the brand and promoting multicultural environments through customer interactions

ASSUMPTION: These sample projects provide a glimpse into the day-to-day responsibilities of the Polish Social Media Advisor role. Candidates should be prepared to demonstrate their problem-solving skills and adaptability in these areas.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Atlean World support the integration of new employees into the company culture and the Lisbon community?
• What opportunities are there for growth and development within the company?
• How does Atlean World ensure the work-life balance of its employees, especially those working evenings and weekends?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company culture, and the opportunities for growth and development. Candidates should tailor their questions to their specific interests and concerns.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills, customer service experience, and problem-solving abilities
• Write a cover letter expressing your enthusiasm for the role and your fit with Atlean World's company culture
• Prepare examples of your problem-solving skills and adaptability for the interview
• Follow up with Atlean World one week after submitting your application to confirm receipt and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.