📌 Core Information
🔹 Job Title: Portfolio Community Manager
🔹 Company: Associa
🔹 Location: North Richland Hills, Texas
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 11, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Overseeing the day-to-day operations and administration of community associations
- Acting as the primary liaison between the association board, homeowners, and vendors
- Managing financial reports and ensuring compliance with policies and procedures
- Coordinating and overseeing maintenance and repair services
- Providing excellent customer service to homeowners and board members
ASSUMPTION: This role requires a balance of administrative, management, and customer service skills. It involves working closely with various stakeholders and requires strong communication and organizational skills.
📋 Key Responsibilities
✅ Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures
✅ Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
✅ Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
✅ Ensure Associa community management tools are being effectively developed and utilized
✅ Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
✅ Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures
✅ Monitor corporate and client delinquency rates and collections process for account portfolio
✅ Attend Board meetings per the management agreement and community events as needed
✅ Prepare Board packages according to established time frames
✅ Ensure Board of Directors is aware of legal actions involving the Association
✅ Maintain unit and contract files relating to the operations of the Association
✅ Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
✅ Responsible for maintenance of C3 data base, including updating resident information
✅ Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
✅ Responsible for oversight of Associa staff as contract provides
✅ Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required
✅ Oversee the AP process in accordance with Associa home office processes and procedures
✅ Other duties as assigned
ASSUMPTION: This role involves a wide range of responsibilities, requiring the incumbent to be adaptable, organized, and detail-oriented.
🎯 Required Qualifications
Education: Associate's Degree Required, Bachelor's Degree Preferred
Experience: 0 to 3 years of Community Association Experience
Required Skills:
- Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
- Knowledge of communities/property/real estate and homeowners associations
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
- Proficient knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
- Knowledge of conflict resolution techniques
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Professional customer service skills
- Self-motivated, proactive, detail oriented, and a team player
- Time management and time critical prioritization skills
Preferred Skills:
- Bilingual or multilingual
ASSUMPTION: While the role requires specific skills, there is room for growth and development, as the preferred skills list is not exhaustive.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year (Based on industry standards for entry-level community association management roles in the Dallas-Fort Worth area)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
- Professional development opportunities
Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with some flexibility for attending evening board meetings and events)
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically community association management
Company Size: 10,001+ employees (Large enterprise)
Founded: 1979
Company Description:
- Associa is a leading community management company, serving more than 7.5 million residents worldwide
- With over 300 branch offices across North America, Associa provides professional community management services to homeowner associations, condominium associations, and master-planned communities
- Associa's mission is to build and maintain communities by providing exceptional customer service, innovative solutions, and unrivaled expertise
Company Specialties:
- Property Management
- Accounting & Financial Services
- Association & Developer Consulting
- Real Estate
- Tile & Collection Services
- Single Family HOAs & Master Planned Communities
- High Rise
- Loft & Condominium Hotels
- Mixed Use Developments
Company Website: www.associaonline.com
ASSUMPTION: Working for a large enterprise like Associa offers opportunities for career growth and development, as well as exposure to a wide range of communities and clients.
📊 Role Analysis
Career Level: Entry-level to mid-level community association management
Reporting Structure: Reports directly to the Regional Vice President or Community Management Director
Work Arrangement: On-site, with some flexibility for attending evening board meetings and events
Growth Opportunities:
- Advancement to Community Manager II or other management roles within the company
- Expanding knowledge and skills in community association management
- Potential to work with diverse communities and clients
ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as exposure to a wide range of communities and clients.
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): 5401 N. Central Expressway, Suite 300, Dallas, Texas 75205
Geographic Context:
- North Richland Hills is a suburb of Dallas-Fort Worth, located in Tarrant County, Texas
- The area offers a mix of urban and suburban living, with easy access to major highways and attractions
- North Richland Hills has a population of approximately 70,000 residents and a median household income of around $75,000
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM (with some flexibility for attending evening board meetings and events)
ASSUMPTION: The work environment is professional and corporate, with a focus on customer service and community management.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring manager and a team member
- Background check and reference check
- Job offer
Key Assessment Areas:
- Communication skills (written, verbal, and interpersonal)
- Customer service skills
- Problem-solving and critical thinking skills
- Organizational skills and attention to detail
- Knowledge of community association management
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of community association management and customer service
- Showcase your problem-solving and critical thinking skills through specific examples
- Prepare questions to ask the interviewer about the company, the role, and the team
ATS Keywords: Community Association Management, Customer Service, Property Management, Real Estate, Homeowner Associations, Board of Directors, Financial Reports, Administrative Duties, Microsoft Office
ASSUMPTION: The application process for this role is typical for the industry, with a focus on assessing communication, customer service, and problem-solving skills.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Associa-specific community management tools and software
- Industry-specific software for financial management, vendor management, and maintenance tracking
ASSUMPTION: The tools and technologies required for this role are industry-standard and specific to community association management.
👔 Cultural Fit Considerations
Company Values:
- Community
- Integrity
- Excellence
- Innovation
- Accountability
Work Style:
- Collaborative and team-oriented
- Customer-focused and service-driven
- Adaptable and responsive to change
- Attention to detail and commitment to quality
Self-Assessment Questions:
- Do you have a strong commitment to customer service and community building?
- Are you adaptable and responsive to change, with a focus on quality and attention to detail?
- Do you thrive in a collaborative and team-oriented work environment?
ASSUMPTION: Associa values a customer-focused, collaborative, and quality-driven work environment, with a strong commitment to community building and innovation.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Dealing with difficult homeowners or board members
- Navigating complex association policies and procedures
- Keeping up with industry trends and best practices
ASSUMPTION: The role of Portfolio Community Manager presents unique challenges that require strong communication, problem-solving, and customer service skills.
📈 Similar Roles Comparison
- Community Association Manager vs. Portfolio Community Manager: The main difference is the scale of responsibility, with the Portfolio Community Manager overseeing multiple communities and associations
- Community Association Management vs. Property Management: While both roles involve managing communities, Community Association Management focuses specifically on homeowner associations, while Property Management encompasses a broader range of residential and commercial properties
- Career Path: Community Association Manager → Portfolio Community Manager → Regional Vice President → Senior Vice President → Executive Vice President → President
ASSUMPTION: The role of Portfolio Community Manager is a natural progression from the role of Community Association Manager, with opportunities for further advancement within the company.
📝 Sample Projects
- Developing and implementing a new community management tool or software
- Conducting a comprehensive review of association policies and procedures and making recommendations for improvement
- Planning and executing a community-wide event or project, such as a capital improvement or community beautification initiative
ASSUMPTION: Sample projects for this role involve a mix of strategic planning, operational management, and customer service, with a focus on improving community management processes and outcomes.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does this role support the company's mission and values?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: Asking thoughtful and relevant questions during the interview demonstrates your interest in the role and your commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://careers.associaonline.com/us/en/job/21849/Portfolio-Community-Manager
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for the interview by researching the company, the role, and the industry
- Prepare questions to ask the interviewer about the company, the role, and the team
- Follow up with the hiring manager after the interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
