Portuguese Content Moderator - Gaming

📌 Core Information

🔹 Job Title: Portuguese Content Moderator - Gaming

🔹 Company: Keywords Studios

🔹 Location: Suginami City, Tokyo, Japan

🔹 Job Type: Hybrid (On-site & Remote)

🔹 Category: Gaming & Entertainment

🔹 Date Posted: 2025-04-15

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: Hybrid (On-site & Remote)

🚀 Job Overview

Key aspects of this role include:

• Monitoring and moderating digital content in Portuguese to create a safe gaming environment
• Collaborating with internal teams to address project-related requests
• Analyzing interactions and reporting trends to improve content moderation practices
• Actively participating in feature testing and tool improvements
• Exposure to potentially offensive content, requiring emotional resilience and professionalism

ASSUMPTION: This role requires strong communication skills, cultural sensitivity, and the ability to handle challenging situations with composure.

📋 Key Responsibilities

✅ Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material

✅ Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels

✅ Audit and assess interactions, ensuring they are rated accurately based on their severity level

✅ Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements

✅ Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices

✅ Maintain optimism, hardiness, and stress resilience to adapt to changing circumstances with ease

✅ Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively

✅ Take ownership of assigned tasks and deliver results, demonstrating accountability and responsibility

✅ Embrace new ideas and approaches with agility and willingness to change, adapting to evolving circumstances

✅ Maintain self-motivation, innovative, and analytical mindset, ensuring high-quality outcomes with a keen eye for detail and accuracy

✅ Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices

ASSUMPTION: The role may involve exposure to foul content, and the company will provide support for the moderator's well-being.

🎯 Required Qualifications

Education: No formal education requirements specified

Experience: Entry-level position, 0-2 years of experience preferred

Required Skills:

• Excellent written and verbal communication skills in English
• Mastery in C1-C2 level Portuguese language proficiency
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease
• Ability to commute to the Tokyo office as needed

Preferred Skills:

• Experience in managing or moderating online forums/discord within the gaming space, either professionally or during spare time

ASSUMPTION: While not explicitly stated, a background in customer service, community management, or a related field may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: ¥2,500,000 - ¥3,500,000 per year (Based on industry standards for entry-level content moderator roles in Tokyo)

Benefits:

• Commuting Allowance: Up to ¥30,000/month
• Work From Home Allowance: Up to ¥10,000/month
• Social Insurance: Full Shakai Hoken (Health Insurance, Pension, Unemployment Insurance, Work Injury Insurance)
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Referral Program
• Medical Check-up
• Company Events

Working Hours: 1 hour break and 8 hours of work per day, with 2 days off a week based on shift schedule and national holidays

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level content moderator roles in Tokyo. The actual salary may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Keywords Studios is a global leader in the video games industry, providing creative services to game developers and publishers worldwide.

Company Size: With over 12,000 professionals across 70+ studios in 26 countries, Keywords Studios is a large organization that offers numerous opportunities for growth and collaboration.

Founded: In 1998, Keywords Studios has been serving the gaming industry for over two decades, building a strong reputation for quality and innovation.

Company Description:

• Keywords Studios offers a wide range of services, including art and audio, testing, localization, and player engagement, to support game developers and publishers throughout the game lifecycle.
• The company's mission is to help clients imagine more for their intellectual property (IP), bringing digital content to life that entertains, connects, and educates people worldwide.
• Keywords Studios is committed to providing high-quality services tailored to each client's unique needs and budget.

Company Specialties:

• Art and Audio
• Testing
• Localization
• Player Engagement
• Game Development
• Marketing Services
• Community Management
• Content Moderation
• AI Technology

Company Website: www.keywordsstudios.com

ASSUMPTION: Keywords Studios is a well-established company in the gaming industry, with a strong focus on quality and innovation.

📊 Role Analysis

Career Level: Entry-level position with opportunities for growth and development within the company.

Reporting Structure: This role reports directly to the Content Moderation Team Lead or a similar position within the Player Engagement Service Line.

Work Arrangement: Hybrid role, with a combination of on-site work at the Tokyo office and remote work from home.

Growth Opportunities:

• Progression to senior content moderator or team lead roles within the content moderation team
• Expansion into other areas of player engagement, such as community management or customer support
• Transition to other service lines within Keywords Studios, such as game development, art, or audio

ASSUMPTION: With a large and diverse organization like Keywords Studios, there are numerous opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Hybrid work environment, with a combination of on-site work at the Tokyo office and remote work from home.

Office Location(s): 9F, Asahi Seimei Daitabashi Bldg 1-22-19 Izumi, Suginami, Tokyo, 168-0063, Japan

Geographic Context:

• Tokyo is the capital city of Japan and a major global hub for the gaming industry
• The Suginami City office is located in the western part of Tokyo, offering easy access to public transportation and various amenities
• The office is situated in a modern building with nearby restaurants, shops, and parks

Work Schedule: Flexible work schedule, with a combination of on-site and remote work hours based on the candidate's availability and the team's needs.

ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility, allowing for a more comfortable work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the provided link
• Phone or video screening to assess communication skills and cultural fit
• In-depth interview with the hiring manager or team lead to discuss the role's responsibilities, requirements, and expectations
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Language proficiency in English and Portuguese
• Communication skills and emotional intelligence
• Cultural sensitivity and awareness
• Problem-solving skills and analytical thinking
• Adaptability and resilience in handling challenging situations

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Provide specific examples of your language proficiency and moderation experience, if applicable
• Demonstrate your understanding of the gaming industry and the importance of content moderation in creating a safe and positive gaming environment

ATS Keywords: Content Moderator, Gaming, Portuguese, English, Communication, Moderation, Customer Support, Community Management, Gaming Industry, Player Engagement

ASSUMPTION: The interview process will focus on assessing the candidate's language proficiency, communication skills, and cultural fit for the role and the company.

🛠️ Tools & Technologies

• Content moderation platforms and tools specific to the gaming industry
• Project management and collaboration software (e.g., JIRA, Asana, Trello)
• Communication and messaging platforms (e.g., Slack, Microsoft Teams)
• Office suite software (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The specific tools and technologies used will depend on the company's internal processes and the project's requirements.

👔 Cultural Fit Considerations

Company Values:

• Quality: Delivering high-quality services that exceed client expectations
• Innovation: Embracing new ideas and technologies to drive continuous improvement
• Collaboration: Working together to achieve common goals and drive success
• Integrity: Acting with honesty, transparency, and accountability in all aspects of our work
• Fun: Fostering a positive and enjoyable work environment that values creativity and play

Work Style:

• Agile and adaptable, with a focus on continuous improvement and innovation
• Collaborative and team-oriented, with a strong emphasis on communication and communication
• Results-driven, with a focus on delivering high-quality outcomes and exceeding client expectations
• Fun and creative, with a focus on fostering a positive and enjoyable work environment

Self-Assessment Questions:

• Do you have strong written and verbal communication skills in English and Portuguese?
• Are you emotionally stable, self-aware, and able to handle challenging situations with composure and well-informed decisions?
• Are you optimistic, hardy, and resilient, able to maintain a positive attitude and adapt to changing circumstances with ease?
• Are you comfortable working in a hybrid work environment, with a combination of on-site and remote work hours?
• Do you have a strong interest in the gaming industry and a passion for creating a safe and positive gaming environment?

ASSUMPTION: Keywords Studios values candidates who align with their company values and work style, fostering a positive and enjoyable work environment.

⚠️ Potential Challenges

• Exposure to potentially offensive or disturbing content, requiring emotional resilience and professionalism
• Handling challenging situations and making well-informed decisions under pressure
• Adapting to changing circumstances and evolving work requirements
• Balancing work-life responsibilities in a hybrid work environment

ASSUMPTION: While the role presents unique challenges, Keywords Studios offers support and resources to help moderators manage these aspects effectively.

📈 Similar Roles Comparison

• Content Moderator roles in other industries may have different content types and requirements
• Gaming industry-specific context, such as game-specific content guidelines and community expectations
• Career path comparison: Content Moderator roles can lead to senior moderator, team lead, or other service line positions within the company

ASSUMPTION: While content moderator roles share common responsibilities, the gaming industry presents unique challenges and opportunities for career growth.

📝 Sample Projects

• Moderating a popular gaming forum or discord server, ensuring a safe and positive environment for players
• Collaborating with internal teams to develop and implement new content moderation tools and processes
• Analyzing and reporting trends in player behavior and content to inform game design and community management strategies

ASSUMPTION: These sample projects provide a glimpse into the day-to-day responsibilities and challenges of a content moderator role within the gaming industry.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role, and how does the company support its moderators?
• How does the team collaborate and communicate to ensure consistent and effective content moderation practices?
• What opportunities are there for growth and development within the content moderation team and the broader Player Engagement Service Line?
• How does the company foster a positive and enjoyable work environment, especially in a hybrid work arrangement?
• What are the key priorities and goals for the content moderation team in the coming months, and how can this role contribute to their success?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and the company, and helps you make an informed decision about your career prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare examples of your language proficiency and moderation experience, if applicable
• Follow up with the hiring manager or team lead within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.