Post Sales Logistics Customer Service Representative

📌 Core Information

🔹 Job Title: Post Sales Logistics Customer Service Representative

🔹 Company: UPS

🔹 Location: Philippines

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling urgent transportation needs for strategic level customers
• Managing incoming communications from customers to deliver customized solutions
• Ensuring efficient order placement and tracking
• Proactively monitoring orders to avoid delays

ASSUMPTION: This role focuses extensively on customer interaction and rapid problem-solving, typical for logistics and transportation companies servicing large accounts.

📋 Key Responsibilities

✅ Handle urgent transportation needs by managing incoming calls, emails, and instant messages

✅ Ensure all orders are processed within Service Level Agreements (SLA)

✅ Prioritize and monitor specialty accounts from pickup to delivery

✅ Fix delayed orders swiftly to prevent further issues

✅ Deliver all orders on time

ASSUMPTION: The tasks listed particularly underscore a need for attention to detail and the ability to work under pressure in a fast-paced environment.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a relevant field

Required Skills:

• Good communication skills
• Flexibility in schedule (24/7 availability)
• Problem-solving and troubleshooting capabilities
• Ability to provide custom transportation solutions

Preferred Skills:

• Not specified
• Not specified

ASSUMPTION: Candidates with additional language skills or specialized logistics software experience may be at an advantage, though not explicitly stated.

💰 Compensation & Benefits

Salary Range: Not specified; typically, compensation in such roles at larger companies like UPS is competitive.

Benefits:

• Comprehensive healthcare options
• Retirement savings plans
• Employee discount programs

Working Hours: 40 hours per week with 24/7 flexibility expected

ASSUMPTION: Benefits are assumed to include standard offerings due to UPS's established status in the industry, but should be confirmed with the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Truck Transportation

Company Size: 10,001+ employees, providing opportunities for networking and advancement

Founded: 1907

Company Description:

• Over 500,000 employees globally
• Operates in more than 200 countries and territories
• Strong commitment to moving the world forward through logistics

Company Specialties:

• Logistics
• Freight
• Express Package Pickup

Company Website: https://about.ups.com/

ASSUMPTION: UPS's extensive global presence indicates a stable company structure with potential international career paths for employees.

📊 Role Analysis

Career Level: Entry to early career

Reporting Structure: Likely reports to a Customer Service Manager or similar senior role

Work Arrangement: Full-time, on-site at the Clark, Pampanga facility

Growth Opportunities:

• Potential for advancement within logistics and customer service management
• Opportunities to work across different departments and teams
• Skills development in a globally recognized logistics company

ASSUMPTION: The potential for advancement is inferred based on company size and global operations.

🌍 Location & Work Environment

Office Type: Traditional office environment within a logistics hub

Office Location(s): Clark, Pampanga, Philippines

Geographic Context:

• Strategically positioned near major transport routes
• Access to international flights and major commercial shipping lanes
• Offers a community-focused atmosphere with local amenities

Work Schedule: 24/7 operation requiring flexibility in scheduling

ASSUMPTION: Clark, Pampanga is anticipated to have a supportive local business environment and logistics infrastructure.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Phone or video interview
• In-person interview with department head or HR

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Adaptability to a fast-paced environment

Application Tips:

• Tailor your resume to highlight relevant logistics experience
• Be prepared to discuss how you handle stressful situations
• Showcase any experience with logistics software or tools

ATS Keywords: Customer Service, Logistics, Problem Solving, Transportation Solutions, Communication Skills

ASSUMPTION: Using logistics-specific language could improve the chances of application visibility through applicant tracking systems.

🛠️ Tools & Technologies

• Logistics management software
• Communication platforms (e.g., email, instant messaging)
• Order tracking systems

ASSUMPTION: Familiarity with industry-standard logistics software may enhance job performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Accountability for results
• Emphasis on team collaboration

Work Style:

• Service-oriented and customer-focused
• Proactive in solving issues
• Adaptable to varying demands and priorities

Self-Assessment Questions:

• Do you thrive in high-pressure environments?
• Are you able to maintain composure while managing multiple tasks?
• Can you communicate effectively with diverse teams and clients?

ASSUMPTION: Understanding the emphasis on customer satisfaction and teamwork can guide prospective candidates to align personal values with company expectations.

⚠️ Potential Challenges

• Managing high volumes of urgent customer requests
• Balancing multiple high-priority accounts simultaneously
• Working varied shifts, including possible night and weekend work
• Navigating occasional disruptions in logistics and supply chain

ASSUMPTION: The fast-paced nature of the role in a logistics company can present challenges, particularly during peak operational periods.

📈 Similar Roles Comparison

• Compared to similar roles at other companies, UPS offers a globally recognized brand and resources
• Potentially more extensive data and client resource access than smaller firms
• Competitive benefits in line with Fortune 500 standards

ASSUMPTION: The global influence and structured development opportunities at UPS offer a marked benefit over smaller organizations.

📝 Sample Projects

• Implementing a new order tracking system for enhanced efficiency
• Developing a protocol for real-time communication with key clients
• Initiating a training program for faster issue resolution

ASSUMPTION: Projects that enhance process efficiencies and customer interaction are likely, based on the nature of the role.

❓ Key Questions to Ask During Interview

• What are the typical challenges faced by the team here?
• How does UPS support the professional growth of its customer service representatives?
• Can you describe a successful project completed by someone in this role?
• How does the company measure success in this position?
• What tools and resources are provided to support job responsibilities?

ASSUMPTION: Asking these questions demonstrates an understanding of the role's demands and a proactive stance toward personal development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant logistics and customer service experience
• Be ready to discuss process improvement ideas during the interview
• Follow up with the HR department if necessary for application status
• Collect references that can speak to your problem-solving skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.