📌 Core Information
🔹 Job Title: Patient Representative
🔹 Company: Ivy Rehab
🔹 Location: Scarsdale, NY
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: April 24, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Providing exceptional patient care and customer service
- Collaborating with clinicians and colleagues to maintain clinic performance
- Working in a fast-paced environment with fluctuating workloads
- Growing and developing within a supportive and rewarding work environment
ASSUMPTION: This role is ideal for individuals who thrive in dynamic environments, enjoy multitasking, and have a passion for patient care.
📋 Key Responsibilities
✅ Greeting and checking-in patients
✅ Scheduling appointments
✅ Answering incoming phone calls
✅ Verifying insurance coverage
✅ Obtaining necessary authorizations
✅ Collecting payments
✅ Processing new patients
✅ Helping the clinic maintain optimal performance
ASSUMPTION: The responsibilities listed are essential for ensuring smooth clinic operations and positive patient experiences.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 1+ years of administrative experience in a healthcare setting (preferred)
Required Skills:
- Proficiency in Microsoft Office applications (Excel, Word, Outlook)
- Great time management and ability to multi-task
- Self-motivated with a drive to exceed patient expectations
- Adaptability and positive attitude with fluctuating workloads
- Dedication to exceptional patient outcomes and quality of care
Preferred Skills:
- Previous experience in a healthcare setting
ASSUMPTION: While previous healthcare experience is preferred, the company values candidates who demonstrate strong administrative skills and a passion for patient care.
💰 Compensation & Benefits
Salary Range: $16-23/hr
Benefits:
- Paid Time Off
- Paid Holidays
- Bonus Incentive Opportunities
- Full Benefits Package beginning within the first month of employment
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for administrative roles in healthcare. Actual salaries may vary depending on experience and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Wellness and Fitness Services
Company Size: 5,001-10,000 employees
Founded: 2003
Company Description:
- Ivy Rehab is a rapidly growing network of outpatient physical, occupational, speech, and ABA therapy clinics
- Founded in 2003, their mission is to inspire and enable people to live life to the fullest
- They operate as One Ivy, driven by their commitment to deliver unparalleled care to every individual they serve
Company Specialties:
- Physical Therapy
- Occupational Therapy
- Sports Medicine
- Orthopedic Therapy
- Athletic Training and Recovery
- Pediatric Therapy
- ABA Therapy
- Speech Therapy
- Outpatient Physical Therapy
Company Website: ivyrehab.com
ASSUMPTION: Ivy Rehab's extensive network and diverse range of specialties provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: Entry-level to mid-level administrative role
Reporting Structure: Reports directly to the clinic manager or director
Work Arrangement: On-site, full-time position with a 40-hour workweek
Growth Opportunities:
- Career advancement through training programs centered on administrative excellence and leadership development
- Potential to transition into clinical roles with additional education and training
ASSUMPTION: This role offers opportunities for professional growth and development within the administrative and clinical realms.
🌍 Location & Work Environment
Office Type: Outpatient clinic
Office Location(s): Scarsdale, NY
Geographic Context:
- Scarsdale is a suburban town in Westchester County, NY
- It offers a mix of urban and suburban living with easy access to New York City
- The area has a high cost of living but offers excellent schools and amenities
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM (with potential flexibility based on clinic needs)
ASSUMPTION: The work schedule may vary depending on clinic needs and patient demand.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person interview with clinic manager or director
- Background check and onboarding
Key Assessment Areas:
- Administrative skills and experience
- Patient care and customer service orientation
- Adaptability and time management
- Alignment with company values and culture
Application Tips:
- Tailor your resume to highlight relevant administrative experience and skills
- Prepare for behavioral interview questions that focus on problem-solving, multitasking, and patient care scenarios
- Demonstrate your enthusiasm for patient care and commitment to exceptional outcomes
ATS Keywords: Patient care, administrative experience, multitasking, time management, customer service, healthcare, clinic operations
ASSUMPTION: The application process may vary depending on the specific clinic and hiring manager.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, Word, Outlook)
- Electronic Health Records (EHR) system
- Patient scheduling software
- Communication and collaboration tools (e.g., email, phone, text)
ASSUMPTION: The specific tools and technologies used may vary depending on the clinic and its preferred software platforms.
👔 Cultural Fit Considerations
Company Values:
- Authenticity
- Inclusion
- Growth
- Community
- Passion for exceptional care
Work Style:
- Collaborative
- Fast-paced
- Adaptable
- Patient-centered
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you committed to providing exceptional patient care and customer service?
- Do you possess strong administrative skills and a willingness to learn and grow?
ASSUMPTION: Applicants should assess their fit with Ivy Rehab's values and work style to ensure a successful and fulfilling career.
⚠️ Potential Challenges
- Managing fluctuating workloads and patient demands
- Adapting to a fast-paced, dynamic work environment
- Maintaining exceptional patient care and customer service standards
- Navigating a large, growing organization with diverse clinic specialties
ASSUMPTION: These challenges can be overcome with strong administrative skills, adaptability, and a commitment to exceptional patient care.
📈 Similar Roles Comparison
- Compared to other administrative roles in healthcare, this position offers a competitive salary range and comprehensive benefits package
- Ivy Rehab's extensive network and diverse range of specialties provide ample opportunities for career growth and development
- This role may require more multitasking and adaptability than other administrative positions due to the fast-paced clinic environment
ASSUMPTION: Applicants should consider their career goals and preferences when comparing this role to other administrative positions in healthcare.
📝 Sample Projects
- Implementing a new patient scheduling system to improve clinic efficiency
- Developing and implementing a patient satisfaction survey to enhance clinic services
- Collaborating with clinicians to streamline patient intake and checkout processes
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that Patient Representatives may undertake to improve clinic operations and patient care.
❓ Key Questions to Ask During Interview
- How does this role support the clinic's mission and patient care goals?
- What opportunities are available for professional growth and development within the clinic and the broader organization?
- How does the clinic measure and maintain exceptional patient care and customer service standards?
- What is the typical career path for someone in this role, and what are the opportunities for advancement?
- How does the clinic support work-life balance for its employees?
ASSUMPTION: These questions can help applicants better understand the role, the clinic's culture, and their potential career trajectory within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant administrative experience and skills
- Prepare for behavioral interview questions that focus on problem-solving, multitasking, and patient care scenarios
- Demonstrate your enthusiasm for patient care and commitment to exceptional outcomes
- Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
