📌 Core Information
🔹 Job Title: Praktikant:in Customer Operations & Brand Communication (m/f/d)
🔹 Company: Flix
🔹 Location: Munich, Bavaria, Germany
🔹 Job Type: Internship
🔹 Category: Operations & Brand Communication
🔹 Date Posted: April 16, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Processing, optimizing, and strategically developing group offers at FlixTrain
- Analyzing data on group bookings and using insights to improve customer offerings
- Exploring new marketing opportunities to enhance the customer experience
- Developing and maintaining content for the FlixTrain website
- Supporting marketing campaigns in collaboration with relevant teams
ASSUMPTION: This role is designed to provide practical experience in customer operations and brand communication within the transportation industry, with a focus on group travel and marketing.
📋 Key Responsibilities
✅ Handle the processing, optimization, and strategic development of group offers at FlixTrain
✅ Analyze data on group bookings, report on findings, and adapt strategies to improve the customer offering
✅ Explore new marketing opportunities to enhance the customer experience and expand the group offer
✅ Develop and maintain content for the FlixTrain website to optimize the customer experience
✅ Support the implementation and creation of marketing campaigns for FlixTrain in close collaboration with relevant teams
ASSUMPTION: The intern will work closely with various teams, such as marketing, sales, and customer service, to ensure a seamless and efficient customer experience.
🎯 Required Qualifications
Education: Enrolled student in business administration, marketing, or a sales-focused equivalent
Experience: Previous experience in the transport industry or sales is beneficial but not required
Required Skills:
- Strong analytical skills and attention to detail
- Excellent communication and interpersonal skills
- Fluency in German and English
- Proficient in Microsoft Office and willingness to learn new software/IT tools
Preferred Skills:
- Experience in programming or automation
- Knowledge of the German transport industry
ASSUMPTION: The ideal candidate will have strong analytical and communication skills, with a focus on detail and precision. Previous experience in the transport industry or sales is a plus but not required.
💰 Compensation & Benefits
Salary Range: As this is an internship, the salary is not specified. However, Flix offers competitive compensation packages for interns, including travel benefits and other perks.
Benefits:
- 12 free Flix Gutscheine + 12 Rabattgutscheine for friends and family
- Up to 60 days of remote work per year, depending on the role
- Hybrid work model, combining office and remote work
- Access to confidential counseling, courses, and stress management measures for the intern and up to four family members
- Language courses, training, and expert sessions to develop skills
- Mentoring program to connect with experienced colleagues and gain insights
Working Hours: Full-time (40 hours/week) with flexible hours and a hybrid work arrangement
ASSUMPTION: The salary range for this internship is estimated based on industry standards for entry-level positions in Germany. The benefits package is competitive and designed to support the intern's personal and professional growth.
📌 Applicant Insights
🔍 Company Context
Industry: Flix is a global travel tech leader providing sustainable and affordable travel options to more than 80 million yearly travelers in 40+ countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç.
Company Size: Flix has 1,001-5,000 employees, providing a dynamic and growing work environment for interns.
Founded: Flix was founded in 2011 and has since expanded its services and presence worldwide.
Company Description:
- Flix is an asset-light business model that combines network planning, marketing, and pricing to enable comfortable, sustainable, and affordable travel worldwide.
- The company uses a tech platform and user-friendly app to create a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation.
- Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet.
Company Specialties:
- Intercity Buses
- Comfort
- Europa
- Italia
- Green Travel
- Startup
- Public Transport
- Long-Distance Coaches
- Travel-Tech
- Sustainability
- Innovation
- Technology
- Software Development
Company Website: https://global.flixbus.com/
ASSUMPTION: Flix is a rapidly growing company with a strong focus on sustainability and innovation in the travel industry. This internship provides an excellent opportunity to gain experience in a dynamic and forward-thinking environment.
📊 Role Analysis
Career Level: Entry-level (Intern)
Reporting Structure: The intern will report directly to the Customer Operations & Brand Communication team and collaborate with various departments, such as marketing, sales, and customer service.
Work Arrangement: Hybrid (combining on-site and remote work)
Growth Opportunities:
- Gain practical experience in customer operations and brand communication
- Develop analytical, communication, and project management skills
- Network with experienced professionals and learn from their expertise
- Potential full-time employment opportunities after the internship, depending on performance and business needs
ASSUMPTION: This internship is designed to provide a well-rounded experience in customer operations and brand communication, with opportunities for growth and learning throughout the duration of the internship.
🌍 Location & Work Environment
Office Type: Hybrid (combining on-site and remote work)
Office Location(s): Munich, Germany
Geographic Context:
- Munich is the capital of the German state of Bavaria and is known for its vibrant culture, rich history, and high quality of life.
- The city is well-connected by public transportation, making it easy to commute to the Flix office.
- Munich offers a wide range of recreational activities, cultural events, and culinary experiences.
Work Schedule: Full-time (40 hours/week) with flexible hours and a hybrid work arrangement
ASSUMPTION: The hybrid work environment at Flix provides interns with the flexibility to balance their work and personal lives while still enjoying the benefits of an on-site office environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the Flix careers portal
- Phone or video screening with the hiring manager
- In-depth interview with the Customer Operations & Brand Communication team
- Final decision and offer extension
Key Assessment Areas:
- Analytical skills and problem-solving abilities
- Communication and interpersonal skills
- Cultural fit and alignment with Flix's values
- Motivation and enthusiasm for the role and the company
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of the German transport industry and Flix's mission
- Prepare examples of your analytical skills and how you've applied them in previous projects or academic work
ATS Keywords: Group offers, data analysis, marketing opportunities, customer experience, FlixTrain, FlixBus, Greyhound, Kamil Koç, sustainability, innovation, technology, software development
ASSUMPTION: The application process for this internship is designed to assess the candidate's analytical skills, communication abilities, and cultural fit with Flix's values and mission.
🛠️ Tools & Technologies
- Microsoft Office (Word, Excel, PowerPoint)
- Data analysis tools (e.g., Excel, Google Analytics)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The tools and technologies required for this internship are standard in the industry and can be easily learned by candidates with a basic understanding of office software and data analysis.
👔 Cultural Fit Considerations
Company Values:
- Sustainability: Flix is committed to providing affordable and sustainable travel options
- Innovation: The company encourages creativity, experimentation, and continuous learning
- Customer-centric: Flix prioritizes the needs and preferences of its customers in all decision-making processes
Work Style:
- Collaborative: Flix fosters a team-oriented work environment where employees support and learn from one another
- Dynamic: The company operates in a fast-paced and ever-changing industry, requiring employees to be adaptable and proactive
- Data-driven: Flix uses data and analytics to inform decision-making and improve processes
Self-Assessment Questions:
- Do you share Flix's commitment to sustainability and innovation in the travel industry?
- Are you comfortable working in a dynamic and collaborative environment?
- Do you have strong analytical skills and the ability to make data-driven decisions?
ASSUMPTION: Flix values candidates who are passionate about sustainability, innovation, and customer-centricity, and who can thrive in a dynamic and collaborative work environment.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Adapting to a fast-paced and ever-changing work environment
- Balancing the demands of an internship with academic responsibilities
- Navigating a large and diverse organization with multiple departments and teams
ASSUMPTION: These challenges can be overcome with strong time management, prioritization, and communication skills, as well as a willingness to learn and adapt in a dynamic environment.
📈 Similar Roles Comparison
- This internship is unique in its focus on customer operations and brand communication within the transportation industry
- Unlike other internships in marketing or operations, this role requires a strong understanding of both customer experience and brand management
- This internship provides a well-rounded experience in customer operations and brand communication, with opportunities for growth and learning throughout the duration of the internship
ASSUMPTION: This internship offers a unique opportunity to gain experience in both customer operations and brand communication within the transportation industry, with a focus on group travel and marketing.
📝 Sample Projects
- Analyzing group booking data to identify trends and optimize customer offerings
- Developing and implementing a marketing campaign to promote FlixTrain's group offers
- Creating and maintaining content for the FlixTrain website to improve the customer experience
ASSUMPTION: These sample projects are designed to provide interns with practical experience in customer operations and brand communication, with a focus on data analysis, marketing, and customer experience.
❓ Key Questions to Ask During Interview
- What are the key priorities for this internship, and how will my work contribute to Flix's overall goals?
- How does Flix support the professional development and growth of its interns?
- What opportunities are there for collaboration and learning from other departments and teams at Flix?
- How does Flix measure the success of its internship program, and what metrics will be used to evaluate my performance?
- What is the typical career path for someone in this role, and what opportunities are there for growth and advancement within Flix?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the opportunities for growth and development throughout the internship.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Flix careers portal
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your analytical skills and how you've applied them in previous projects or academic work
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
