🔹 Job Title: Premium Account Lead (电商大客户经理)
🔹 Company: Roche
🔹 Location: Shanghai, Shanghai, China
🔹 Job Type: Full-Time
🔹 Category: Biotechnology Research
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a high level of customer interaction and sales management experience in the e-commerce sector, preferably within the pharmaceutical industry.
✅ Manage annual sales contracts, plans, and sign-ups, as well as monthly sales forecasts for assigned e-commerce sales accounts
✅ Build and regularly update customer profiles, sales, off-take, product mix, and other relevant databases
✅ Propose annual resource allocation (price, margin, rebate, etc.) and set account KPIs and scorecards
✅ Actively develop customer business potential and conduct quarterly business reviews with key customers to maintain strong relationships and ensure Roche products are consecutively listed on preference lists
✅ Set up customer business tracking systems, including monthly sales, distribution coverage, expense status and ROI, productivity by customer, competition situation, pricing stability, and account P&L; generate revised initiatives and customized programs to continue customer satisfaction
✅ Provide realistic rolling demand forecasts in collaboration with sales heads, business operation teams, and marketing on a monthly basis to reflect updates in the market situation
✅ Work proactively with the marketing team on campaign developments and leverage professional activities in the HCP channel to ensure brand image enhancement with high-quality execution
✅ Conduct business in full compliance with Roche Secure, Roche Behavior in Business, Roche Competition Law Interactive Dialogues, Roche Safety, Security, Health, and Environmental Protection
ASSUMPTION: This role requires strong analytical and problem-solving skills, as well as the ability to work collaboratively with various teams to achieve sales targets and maintain customer satisfaction.
Education: Bachelor's degree or equivalent
Experience: At least 8 years of experience in e-commerce positions within the pharmaceuticals industry or e-commerce platforms
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with relevant industry experience and strong communication skills will be well-suited for this role.
Salary Range: The salary range for this position is estimated to be between CNY 350,000 and CNY 500,000 per year, based on industry standards for a senior e-commerce role in Shanghai. This range may vary depending on the candidate's experience and qualifications.
Benefits:
Working Hours: Full-time, Monday to Friday, with occasional overtime as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
Industry: Roche is a global pioneer in pharmaceuticals and diagnostics, focused on advancing science to improve people's lives. The company is the world's largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology, and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Company Size: Roche has over 100,000 employees worldwide, making it a large enterprise with a global presence and extensive resources to support its employees' professional growth and development.
Founded: Roche was founded in 1896 and has since grown into a leading global healthcare company, committed to improving patient access to medical innovations by working with all relevant stakeholders.
Company Description:
Company Specialties:
Company Website: http://www.roche.com/
ASSUMPTION: Roche's extensive resources and global presence provide employees with ample opportunities for professional growth and development within the company.
Career Level: The Premium Account Lead role is a senior-level position, requiring a high level of experience and expertise in e-commerce sales and customer relationship management.
Reporting Structure: This role reports directly to the Sales Head or Business Operation Team and may have supervisory responsibilities for junior team members.
Work Arrangement: This is an on-site role based in Shanghai, with occasional travel to meet with clients and attend industry events.
Growth Opportunities:
ASSUMPTION: Successful candidates in this role will have the opportunity to grow both personally and professionally within Roche's extensive global network.
Office Type: Roche's Shanghai office is a modern, collaborative workspace with state-of-the-art facilities and amenities.
Office Location(s): No. 1100 Longdong Avenue, Shanghai, China
Geographic Context:
Work Schedule: The work schedule for this role is Monday to Friday, with occasional overtime as needed to meet sales targets and maintain customer satisfaction.
ASSUMPTION: The dynamic and fast-paced work environment in Shanghai, combined with Roche's collaborative culture, provides an ideal setting for candidates looking to grow both personally and professionally.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: E-commerce, Sales Management, Customer Relationship Management, Account Management, Sales Forecasting, Inventory Management, Marketing Collaboration, Data Analysis, Problem-Solving, Communication Skills, English Proficiency
ASSUMPTION: The interview process for this role will focus on assessing the candidate's sales and customer relationship management skills, as well as their cultural fit and alignment with Roche's values.
ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role, as they are used to manage sales, track customer data, and collaborate with internal teams.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Successful candidates for this role will demonstrate strong alignment with Roche's values and a commitment to maintaining high ethical standards in their work.
ASSUMPTION: Candidates with strong sales management skills, adaptability, and a results-driven mindset will be well-suited to overcome these challenges in the role.
ASSUMPTION: Candidates should consider their career goals and preferences when comparing this role to similar positions in the industry.
ASSUMPTION: These sample projects illustrate the types of initiatives that successful candidates in this role might undertake to drive sales growth and customer satisfaction.
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.