📌 Core Information
🔹 Job Title: Print Production Account Specialist
🔹 Company: RR Donnelley
🔹 Location: Hebron, Ohio, United States
🔹 Job Type: Full-time
🔹 Category: Marketing Services
🔹 Date Posted: 2025-07-15
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the primary point of contact between RR Donnelley and its customers for print production needs
- Coordinating the production of printed materials, ensuring they meet customer requirements and company standards
- Managing customer relationships throughout the manufacturing process, from initial contact to final disposition of the customer's product
- Providing quality review and issue resolution, as well as making recommendations to improve workflow and processes
- Collaborating with internal teams and external vendors to ensure efficient and successful job execution
ASSUMPTION: This role requires a high level of customer engagement and project management skills, with a focus on maintaining positive customer relationships and ensuring the timely and accurate production of printed materials.
📋 Key Responsibilities
✅ Coordinate production of printed materials, ensuring they meet customer requirements and company standards
✅ Maintain positive customer relations through active engagement of the customer throughout the manufacturing process
✅ Gather job requirements from customers and translate them into detailed manufacturing and shipping instructions
✅ Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before production begins
✅ Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards
✅ Tally the final production runs and work performed to assemble paperwork for billing purposes
✅ May mentor junior level Print Production staff or work on special projects
✅ May have responsibility for determining the supplies and paper needed for jobs, including the use of vendors to supply components of the customer product
✅ May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job
✅ May have responsibility for the composition and/or copy prep of the customer's products
ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills to manage multiple customer projects simultaneously.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 5+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
Required Skills:
- Excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work
- Ability to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
- Advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job to complete job duties successfully
- Excellent oral and written communication skills to communicate effectively across departments when completing assignments
- Strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs
- Ability to work weekends and holidays
Preferred Skills:
- Experience in print production or a related field
- Bilingual or multilingual skills
ASSUMPTION: While a high school diploma or equivalent is the minimum requirement, candidates with an associate's degree or relevant certifications may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $65,000 per year (based on industry standards for a Print Production Account Specialist with 5-10 years of experience in the Marketing Services industry in Hebron, Ohio)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on RR Donnelley products and services
- Tuition reimbursement for job-related courses
Working Hours: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with the possibility of working weekends and holidays as needed)
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience, skills, and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: RR Donnelley operates in the Marketing Services industry, focusing on providing marketing, packaging, print, and supply chain solutions to a wide range of clients.
Company Size: RR Donnelley is a large company with over 10,000 employees, offering numerous opportunities for career growth and development.
Founded: RR Donnelley was founded in 1864 and has since grown to become a global leader in its industry.
Company Description:
- RR Donnelley offers a comprehensive portfolio of marketing, packaging, print, and supply chain solutions designed to elevate engagement across the complete customer journey
- The company serves a diverse client base, including 93% of the Fortune 100, and has operations in 28 countries
- RR Donnelley is committed to lowering its environmental impact and offers sustainable solutions to its clients
Company Specialties:
- Marketing services
- Packaging solutions
- Print services
- Supply chain management
Company Website: http://www.rrd.com
ASSUMPTION: Working at RR Donnelley offers opportunities to collaborate with a diverse range of clients and contribute to innovative marketing campaigns and print production projects.
📊 Role Analysis
Career Level: This role is suitable for experienced professionals with 5-10 years of relevant experience in print production, customer service, or a related field.
Reporting Structure: The Print Production Account Specialist reports directly to the Print Production Manager and works closely with other departments, such as sales, prepress, and manufacturing, to ensure the successful execution of customer projects.
Work Arrangement: This role is on-site, with the possibility of working weekends and holidays as needed to meet production deadlines and customer requirements.
Growth Opportunities:
- Progression to a senior or management role within the Print Production department
- Expansion into other areas of the business, such as sales, marketing, or supply chain management
- Opportunities to work on high-profile projects and collaborate with diverse teams
ASSUMPTION: Successful candidates will have a strong desire to learn and grow within the company, taking advantage of training and development opportunities to advance their careers.
🌍 Location & Work Environment
Office Type: RR Donnelley's Hebron, Ohio office is a modern, well-equipped facility designed to support efficient and effective print production and customer service.
Office Location(s): 227 W Monroe St, Suite 500, Chicago, Illinois 60606, US
Geographic Context:
- Hebron, Ohio is a small city located in Licking County, approximately 30 miles east of Columbus
- The area offers a mix of urban and rural living, with easy access to outdoor recreation, cultural attractions, and a variety of dining and entertainment options
- Hebron is home to a diverse population and a strong sense of community
Work Schedule: The work schedule for this role is primarily Monday - Friday, 8:00 AM - 5:00 PM, with the possibility of working weekends and holidays as needed to meet production deadlines and customer requirements.
ASSUMPTION: Working in Hebron, Ohio offers a balanced lifestyle, with a combination of small-town charm and easy access to the amenities and opportunities of a larger city.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with the HR department
- In-person or video interview with the Print Production Manager
- Final interview with the Director of Print Production
- Background check and reference verification
Key Assessment Areas:
- Customer service and communication skills
- Project management and organizational skills
- Technical knowledge of print production processes
- Problem-solving and issue resolution skills
Application Tips:
- Highlight your relevant experience and skills in your resume and cover letter
- Demonstrate your understanding of print production processes and customer service principles in your application materials
- Prepare for behavioral interview questions that focus on your problem-solving, communication, and teamwork skills
- Research RR Donnelley and the Print Production department to show your interest in and understanding of the company and its operations
ATS Keywords: Print Production, Account Specialist, Customer Service, Project Management, Print Production Coordination, Quality Review, Issue Resolution, Communication Skills, Organizational Skills, Manufacturing Operations, Administrative Support, Pre-sales Support, Document Preparation, Team Collaboration, Problem Solving
ASSUMPTION: The application process for this role is likely to be competitive, and candidates should emphasize their relevant experience, skills, and enthusiasm for the position in their application materials.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Print production software (e.g., Esko, Adobe Creative Suite, etc.)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot, etc.)
- Enterprise resource planning (ERP) software (e.g., SAP, Oracle, etc.)
ASSUMPTION: Familiarity with industry-standard print production software and CRM or ERP systems is likely to be an advantage in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Integrity
- Innovation
- Collaboration
- Accountability
Work Style:
- Results-driven
- Team-oriented
- Adaptable and flexible
- Attention to detail
- Strong communication and interpersonal skills
Self-Assessment Questions:
- How do you handle difficult or demanding customers, and what steps do you take to ensure their needs are met?
- Can you describe a time when you had to manage multiple projects simultaneously, and how did you prioritize your workload to ensure success?
- How do you approach problem-solving and issue resolution in a team environment, and can you provide an example of a successful outcome?
ASSUMPTION: Successful candidates will demonstrate a strong fit with RR Donnelley's company values and work style, as well as a commitment to customer service and excellence in print production.
⚠️ Potential Challenges
- Managing multiple customer projects simultaneously, with varying deadlines and requirements
- Resolving complex customer issues and ensuring customer satisfaction
- Adapting to changes in production schedules and priorities
- Working weekends and holidays as needed to meet production deadlines
ASSUMPTION: Successful candidates will be able to manage their time effectively, prioritize their workload, and adapt to changes in a dynamic and fast-paced environment.
📈 Similar Roles Comparison
- This role is similar to a Print Production Coordinator or Print Production Manager, but with a stronger focus on customer engagement and account management
- In comparison to other marketing services roles, this position requires a more technical understanding of print production processes and a greater emphasis on customer service and project management
- Career progression from this role could include advancement to a senior or management position within the Print Production department or expansion into other areas of the business
ASSUMPTION: Candidates should consider their long-term career goals and how this role fits into their professional development plans when applying.
📝 Sample Projects
- Managing the production of a high-volume print run for a major retail client, ensuring timely delivery and exceptional quality
- Collaborating with the sales team to develop a customized print solution for a new client, including estimating and production planning
- Resolving a complex issue with a customer's artwork file, ensuring the final product meets their expectations and company standards
ASSUMPTION: Successful candidates will be able to provide examples of their problem-solving, project management, and customer service skills in their application materials and interviews.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall structure of the Print Production department and RR Donnelley as a whole?
- Can you describe a typical day or week in this position, and what challenges might I face in this role?
- How does RR Donnelley support the professional development and growth of its employees, particularly in the Print Production department?
- What are the most important qualities and skills for success in this role, and how do they align with my own strengths and experiences?
- How does RR Donnelley measure the success of its Print Production Account Specialists, and what metrics are used to evaluate performance?
ASSUMPTION: Candidates should use the interview process to gather information about the company, the role, and the team, as well as to demonstrate their qualifications and enthusiasm for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the SmartRecruiters job posting
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your interview by researching RR Donnelley and the Print Production department, and practicing your responses to common interview questions
- Follow up with the HR department one week after submitting your application to confirm receipt and inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
