📌 Core Information
🔹 Job Title: Process Documentation Writer - PPE
🔹 Company: Equiniti
🔹 Location: Chennai - Unit 5, Bengaluru - Unit 3
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 3, 2025
🔹 Experience Level: 2-4 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Collaborating with various teams to fulfill documentation needs
- Developing user guides and standard operating procedures
- Partnering with Subject Matter Experts to ensure accurate process reflection
- Working closely with delivery teams using an Agile delivery methodology
ASSUMPTION: This role requires strong communication and collaboration skills to work effectively with diverse teams and stakeholders.
📋 Key Responsibilities
✅ Plan, develop, organize, write, and edit operational user guides and procedures
✅ Create operational user guides and procedures from multiple resources
✅ Develop operational user guides and procedures using required company branding standards
✅ Organize material and complete materials according to company standards
✅ Partner with Subject Matter Experts to ensure accurate process reflection
✅ Work closely with delivery teams using an Agile delivery methodology
✅ Design prototypes and iterate to full product features for new EUC projects
✅ Identify and deliver product and process improvements
✅ Own and develop relationships with a wide range of EQ stakeholders
ASSUMPTION: The role may require occasional overtime or flexible working hours to meet project deadlines.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field
Experience: Minimum 2-4 years' experience in technical writing or business analyst role
Required Skills:
- Proficient in MS Office (Outlook, Word, PowerPoint)
- Expert knowledge in Microsoft Visio
- Basic understanding of technologies such as VBA, Python, JavaScript, HTML5, and CSS3
- Excellent written and verbal communication skills
- Strong attention to detail
- Able to translate high-level requirements into specific and meaningful development specifications
- Able to prioritize and manage time efficiently
- Excellent leadership and team-building skills
- Able to analyze problems and strategize for better solutions
Preferred Skills:
- Experience working with Canva, PowerBI, and other industry-leading BI tools
ASSUMPTION: Proficiency in English is essential for this role, as it is the primary language used within the organization.
💰 Compensation & Benefits
Salary Range: INR 5-7 LPA (Estimated, as salary information was not provided)
Benefits:
- 31 days + 9 bank holidays (UK)
- Comprehensive Medical Assurance cover
- Two-way cab transport for staff working in UK & US shift
- Maternity leave of 6 months full pay, 10 days paid paternity leave
- Accidental & Life cover 3 times of concerned CTC
Working Hours: 40 hours per week, with flexibility for project requirements
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in India. Actual salary may vary based on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Equiniti operates in the financial services industry, specializing in shareholder management, pension services, and employee benefits.
Company Size: Equiniti has 5,001-10,000 employees globally, providing a large and diverse work environment.
Founded: Equiniti began operations in India in 2014 as a Global India Captive Centre for Equiniti Group.
Company Description:
- Equiniti India has evolved from a capability center to a Global Competency Centre, supporting EQ's growth story worldwide.
- The company provides critical fintech services to the US and UK, with a strong focus on innovation and collaboration.
- Equiniti's vision is to be the leading global share registrar, offering complementary services to its client base.
Company Specialties:
- Business Process Services Provider
- Financial Services
- Share registration
- Pension services
- HR and employee benefits
- Administration and payment solutions
- IT services
- Software
Company Website: http://www.equiniti.com
ASSUMPTION: Equiniti's global presence and diverse service offerings provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is suitable for mid-career professionals with 2-4 years of experience in technical writing or a related field.
Reporting Structure: The Process Documentation Writer reports to the Team Leader within the EQ India Operations team.
Work Arrangement: This is an on-site role, with the primary work location being Chennai - Unit 5 or Bengaluru - Unit 3. Occasional remote work may be possible based on project requirements.
Growth Opportunities:
- Expanding knowledge and skills in various aspects of financial services and technology
- Gaining experience working with diverse teams and stakeholders
- Potential career progression within the documentation or related fields
ASSUMPTION: This role offers opportunities for professional growth and development within the organization.
🌍 Location & Work Environment
Office Type: Equiniti's offices in Chennai and Bengaluru are modern, collaborative workspaces designed to foster innovation and productivity.
Office Location(s): Chennai - Unit 5, Bengaluru - Unit 3
Geographic Context:
- Chennai and Bengaluru are major tech hubs in India, offering a vibrant and dynamic work environment.
- The cities are known for their rich cultural heritage, diverse cuisine, and numerous recreational opportunities.
- Both cities have well-established public transportation systems, making it easy for employees to commute to work.
Work Schedule: The standard workweek is Monday to Friday, with flexible hours based on project requirements. Occasional overtime may be required to meet deadlines.
ASSUMPTION: The work environment at Equiniti is collaborative and inclusive, with a strong focus on employee development and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- Technical assessment or case study presentation
- Final round interview with the team leader or other stakeholders
Key Assessment Areas:
- Technical writing skills and experience
- Communication and collaboration abilities
- Problem-solving and analytical skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your technical writing work to showcase during the interview
- Research Equiniti's company culture and values to demonstrate your fit with the organization
ATS Keywords: Technical Writing, Business Analysis, MS Office, Microsoft Visio, VBA, Python, JavaScript, HTML5, CSS3, Documentation, User Guides, Standard Operating Procedures, Agile, Stakeholder Management
ASSUMPTION: The interview process at Equiniti is designed to assess candidates' technical skills, cultural fit, and alignment with the company's values.
🛠️ Tools & Technologies
- MS Office (Outlook, Word, PowerPoint)
- Microsoft Visio
- Canva, PowerBI, and other industry-leading BI tools (preferred)
- VBA, Python, JavaScript, HTML5, CSS3
ASSUMPTION: Familiarity with industry-standard tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Trusted to deliver on commitments
- Commercial in building long-term value
- Collaborative in approach
- Improve by continually enhancing skills and services
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible in response to changing project requirements
- Focused on delivering high-quality work and meeting project deadlines
Self-Assessment Questions:
- Do you have strong written and verbal communication skills, with a keen eye for detail?
- Are you comfortable working with diverse teams and stakeholders to achieve common goals?
- Do you have a proven track record of delivering high-quality documentation in a timely manner?
ASSUMPTION: Candidates who demonstrate a strong fit with Equiniti's company values and work style are more likely to succeed in this role.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Working with diverse teams and stakeholders with varying communication styles and expectations
- Adapting to changes in project scope or requirements
- Occasional overtime or flexible working hours to meet project deadlines
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- This role is similar to a Technical Writer or Business Analyst position, with a focus on documentation and process improvement
- Equiniti's global presence and diverse service offerings provide unique opportunities for career growth and development
- This role may offer opportunities for career progression within the documentation or related fields
ASSUMPTION: Candidates should research similar roles within the industry to better understand the requirements and expectations of this position.
📝 Sample Projects
- Developing user guides and standard operating procedures for a new system implementation
- Creating documentation for a process improvement initiative within the pension services division
- Updating existing documentation to reflect changes in business processes or technology
ASSUMPTION: These sample projects illustrate the types of tasks and responsibilities that may be encountered in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the EQ India Operations team?
- How does this role contribute to Equiniti's overall vision and growth strategy?
- What opportunities are there for professional development and career growth within this role?
- How does Equiniti support work-life balance for its employees?
- What is the typical onboarding process for new employees in this role?
ASSUMPTION: Asking well-researched and thoughtful questions demonstrates your interest in and understanding of the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your technical writing work to showcase during the interview
- Research Equiniti's company culture and values to demonstrate your fit with the organization
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
