Product Manager - Communication & Content

📌 Core Information

🔹 Job Title: Product Manager - Communication & Content

🔹 Company: Achievers

🔹 Location: Toronto, Ontario, Canada

🔹 Job Type: Full-time permanent

🔹 Category: Software Development

🔹 Date Posted: 2025-07-16

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (on-site and remote)

🚀 Job Overview

Key aspects of this role include:

• Owning the roadmap planning, discovery, feature execution, and release launch for the Communications & Content initiative.
• Collaborating closely with cross-functional teams to define clear requirements and ensure successful launch and adoption of new features.
• Leading regular feedback sessions with customers and internal stakeholders to ensure high fidelity of the solution.
• Conducting market and competitive analysis to inform product decisions and identify emerging trends.
• Leveraging data to drive product decisions, prioritize features, and continuously iterate and innovate.

ASSUMPTION: This role requires a high level of autonomy and strategic thinking, with a focus on driving results through effective communication and collaboration.

📋 Key Responsibilities

✅ Own the roadmap planning, discovery, feature execution, and release launch for the Communications & Content initiative.

✅ Develop, measure, and track the success criteria of your domain.

✅ Collaborate closely within your triad (Product Management, Product Design, and Software Development) to define clear requirements and ensure the successful launch and adoption of new features.

✅ Lead cross-functional teams to design, build, and implement scalable and user-friendly software solutions.

✅ Lead regular feedback sessions with customers and internal stakeholders to ensure high fidelity of the solution.

✅ Conduct market and competitive analysis to inform product decisions and identify emerging trends.

✅ Leverage data to drive product decisions, prioritize features, continuously iterate, and innovate.

ASSUMPTION: This role requires a strong understanding of the product development lifecycle, as well as the ability to balance strategic thinking with tactical execution.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Experience: 4+ years of Product Management experience with a focus on B2B cloud solutions.

Required Skills:

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Experience with Agile methodologies and project management practices.
• Advanced analytical skills and the ability to use data to inform product decisions.
• Hands-on product experience with enterprise platforms in the realm of Human Capital Management (HCM), Customer Relationship Management (CRM), Talent Management, Analytics, or other HR functions is highly advantageous.

Preferred Skills:

• Experience with employee engagement or recognition software.
• Familiarity with the Achievers platform.

ASSUMPTION: While not explicitly stated, experience in the HR tech or employee engagement space would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: CAD 120,000 - 160,000 per year (based on industry standards for a Product Manager with 4-10 years of experience in Toronto)

Benefits:

• Competitive Pay
• Parental Leave Top-up
• Health Benefits and Life Insurance Coverage Upon Your First Day
• RRSP Matching
• Flexible Vacation
• Employee and Family Assistance Program
• Full access to the LinkedIn Learning Library
• Internal Mentorship Program
• Employee-Led Employee Resource Groups
• A beautiful office space located in Liberty Village, Toronto
• Participation in our Points-based Employee Recognition Program
• Opportunities for professional development and career growth

Working Hours: 40 hours per week, with flexible work arrangements available.

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Product Manager with the required experience level in the Toronto area.

📌 Applicant Insights

🔍 Company Context

Industry: Achievers operates in the Software Development industry, focusing on employee engagement and recognition solutions.

Company Size: Achievers has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Achievers was founded in 2002 and has since grown to become a leading provider of employee recognition and reward software.

Company Description:

• Achievers helps businesses shape their workforce by turning core values into everyday behaviors and behaviors into real business results.
• Their recognition and reward platform empowers organizations to build cultures that perform.
• With industry-leading recognition frequency, a truly global rewards marketplace, and powerful insights baked into every touchpoint, Achievers enables organizations to drive engagement, retention, and productivity.

Company Specialties:

• Global Rewards
• Employee Engagement
• Employee Recognition Software
• Rewards and Recognition
• Social Recognition
• Employee Recognition
• Employee Success
• Employee Experience
• Employee Rewards
• Workforce Engagement

Company Website: http://www.achievers.com/

ASSUMPTION: Achievers is a well-established company with a strong focus on employee engagement and recognition, providing a stable and supportive work environment.

📊 Role Analysis

Career Level: This role is at the mid-level of the product management career path, with opportunities for growth and advancement.

Reporting Structure: The Product Manager will report directly to the Head of Product or a similar role and will work closely with cross-functional teams, including Product Design and Software Development.

Work Arrangement: This role is hybrid, with a combination of on-site and remote work. Achievers has a hybrid-first company policy, with a focus on collocating teams to increase innovation, passive learning, and better communication.

Growth Opportunities:

• Progression to Senior Product Manager or other leadership roles within the product organization.
• Expansion into other areas of the business, such as sales, marketing, or customer success.
• Opportunities to work on high-impact projects and drive significant business results.

ASSUMPTION: Achievers offers a supportive and collaborative work environment that encourages professional growth and development.

🌍 Location & Work Environment

Office Type: Achievers has a beautiful office space located in Liberty Village, Toronto, with a focus on creating an engaging employee experience where pioneering research intersects with cutting-edge technology.

Office Location(s): 99 Atlantic Ave, Suite 700, Toronto, Ontario M6K3J8, Canada

Geographic Context:

• Toronto is a multicultural city with a vibrant tech industry, providing ample opportunities for networking and professional growth.
• The Liberty Village neighborhood is known for its trendy restaurants, shops, and parks, offering a lively and convenient work environment.
• Toronto has a humid continental climate, with warm summers and cold winters, and is home to four distinct seasons.

Work Schedule: Achievers offers flexible vacation time, allowing employees to balance their work and personal lives effectively.

ASSUMPTION: The hybrid work arrangement and flexible vacation policy at Achievers provide employees with the best of both worlds – the ability to collaborate and innovate in person, while also enjoying the flexibility of remote work.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the Achievers careers page.
• Phone or video screen with the HR team to discuss the role and assess cultural fit.
• In-depth interview with the hiring manager and a member of the HR team to discuss the role's responsibilities, requirements, and growth opportunities.
• Final round interview with key stakeholders to assess technical skills and cultural fit.

Key Assessment Areas:

• Product management experience and expertise.
• Communication and interpersonal skills.
• Analytical skills and data-driven decision-making ability.
• Cultural fit and alignment with Achievers' values and mission.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant product management experience and skills.
• Be prepared to discuss your experience with B2B cloud solutions and enterprise platforms in the HR tech or employee engagement space.
• Demonstrate your ability to balance strategic thinking with tactical execution and provide examples of your impact in previous roles.

ATS Keywords: Product Management, B2B Cloud Solutions, Communication Skills, Interpersonal Skills, Agile Methodologies, Project Management, Analytical Skills, Data-Driven Decision Making, Human Capital Management, Customer Relationship Management, Talent Management, Analytics

ASSUMPTION: Achievers uses a human-centred hiring approach, with real people reading applications and conducting interviews. They do not use AI to make hiring decisions.

🛠️ Tools & Technologies

• JIRA or similar project management software
• Confluence or similar collaboration software
• Data analysis and visualization tools (e.g., Tableau, Power BI)
• Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
• Employee engagement and recognition software (e.g., Achievers platform)

ASSUMPTION: The specific tools and technologies used at Achievers may vary depending on the role and team, but the company emphasizes the use of industry-standard software and best practices.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric: Achievers prioritizes understanding and addressing the needs of their customers to drive business results.
• Innovative: The company encourages creativity, continuous learning, and the pursuit of new ideas to stay ahead of the competition.
• Collaborative: Achievers fosters a culture of teamwork, open communication, and mutual support to achieve common goals.

Work Style:

• Hybrid: Achievers offers a hybrid work arrangement, with a focus on collocating teams to increase innovation, passive learning, and better communication.
• Data-driven: The company emphasizes the use of data to inform decision-making, prioritize features, and continuously iterate and innovate.
• Agile: Achievers uses Agile methodologies and project management practices to drive efficient and effective product development.

Self-Assessment Questions:

• Do you thrive in a collaborative, data-driven environment that prioritizes customer-centric innovation?
• Are you comfortable working in a hybrid setting, balancing on-site and remote work?
• Do you have experience with Agile methodologies and project management practices?

ASSUMPTION: Achievers values employees who are passionate about their work, committed to continuous learning, and eager to collaborate with others to drive results.

⚠️ Potential Challenges

• The role may require occasional travel to attend industry events, conferences, or client meetings.
• The fast-paced nature of the tech industry may present challenges in keeping up with the latest trends and best practices.
• The hybrid work arrangement may require employees to balance the benefits and drawbacks of both on-site and remote work.
• The competitive nature of the HR tech and employee engagement space may present challenges in standing out and driving results.

ASSUMPTION: While these challenges exist, Achievers offers a supportive and collaborative work environment that encourages employees to overcome obstacles and achieve their full potential.

📈 Similar Roles Comparison

• Product Manager - Employee Engagement (Achievers): This role focuses on the Communications & Content feature area, while the Employee Engagement role may have a broader scope, including other aspects of employee engagement and recognition.
• Product Manager - HR Tech (Competitor Company): This role may have a similar focus on HR tech, but the company culture, work environment, and specific responsibilities may differ significantly from Achievers.
• Career Path: Product Manager - Communications & Content → Senior Product Manager → Director of Product → VP of Product → Chief Product Officer

ASSUMPTION: While these roles may share some similarities, each position is unique, with its own set of responsibilities, requirements, and growth opportunities.

📝 Sample Projects

• Developing and launching a new communication feature that improves employee engagement and adoption of the Achievers platform.
• Conducting market research and competitive analysis to identify emerging trends in employee recognition and reward software.
• Collaborating with cross-functional teams to design, build, and implement a scalable and user-friendly rewards marketplace that supports global rewards and recognition.

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available to the Product Manager - Communications & Content at Achievers.

❓ Key Questions to Ask During Interview

• Can you describe the current state of the Communications & Content feature area and the roadmap for its future development?
• How does Achievers support the professional growth and development of its product managers?
• What is the company's approach to balancing strategic thinking with tactical execution in product management?
• How does Achievers measure the success of its products, and how can I contribute to driving results in this role?
• What is the company's approach to work-life balance, and how does the hybrid work arrangement support this?

ASSUMPTION: These questions are designed to provide insight into the role's responsibilities, the company's culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant product management experience and skills, with a focus on B2B cloud solutions and enterprise platforms in the HR tech or employee engagement space.
• Prepare examples of your impact in previous roles, demonstrating your ability to balance strategic thinking with tactical execution.
• Follow up with the hiring manager or HR team one week after submitting your application to express your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.