📌 Core Information
🔹 Job Title: Product Training Content Manager
🔹 Company: Faith Technologies
🔹 Location: Appleton, Wisconsin, United States
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Training & Development
🔹 Date Posted: May 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with up to 25% travel
🚀 Job Overview
Key aspects of this role include:
- Designing and delivering impactful training programs for internal and external audiences
- Creating and managing technical documentation, ensuring accuracy and usability
- Collaborating with cross-functional teams to capture expert knowledge and ensure content accuracy
- Leading a team of trainers, writers, and content creators to enhance product readiness and service excellence
- Integrating visual management, real-time feedback, and frontline engagement into training and documentation processes
ASSUMPTION: This role requires a balance of strategic planning and hands-on content creation, with a focus on continuous improvement and driving customer satisfaction.
📋 Key Responsibilities
✅ Design, develop, and deliver technician and operations training programs aligned with product launches, field needs, and continuous improvement goals
✅ Create, edit, and manage technical documentation including service manuals, user guides, maintenance procedures, and troubleshooting documentation
✅ Collaborate with engineering, product management, and field service teams to capture expert knowledge and ensure content accuracy and usability
✅ Develop a roadmap to build and lead a team of trainers, writers, and content creators; serve as an individual contributor in early stages
✅ Implement and manage learning systems (e.g., LMS) to deliver training and track competency across internal and external audiences
✅ Drive standardization and built-in quality across all content to support scalable growth and service excellence
✅ Integrate visual management, real-time feedback, and frontline engagement into training and documentation processes
✅ Align content and training strategies with company philosophy—developing others, sharing knowledge, and stopping to fix problems at the source
✅ Leverage technologies such as augmented reality, artificial intelligence, interactive virtual models, video streaming, etc. to enhance technical learning content and team member productivity by creating a unified content experience for customers, technicians, and other stakeholders
ASSUMPTION: This role involves a mix of strategic planning, content creation, and team leadership, with a focus on driving customer satisfaction and product readiness.
🎯 Required Qualifications
Education: Bachelor’s degree in Engineering, Education, Instructional Design, Technical Communication, or a related field.
Experience: 5+ years in technical training or content development roles, preferably in electrical equipment or industrial products. 2+ years in a leadership or program owner role, with experience in cross-functional collaboration and/or team development.
Required Skills:
- Proven experience in technical training or content development
- Strong leadership skills and ability to lead through influence
- Excellent communication and visual communication skills
- Proficient in Adobe Creative Suite, Snagit, and tools like SolidWorks Composer or CAD viewers
- Experience with LMS platforms (e.g., Litmos, Moodle), content management systems, and digital training tools
- Ability to plan strategically and execute tactically in a fast-paced, growing environment
Preferred Skills:
- Experience in manufacturing or aftermarket service organizations, particularly in electrical or industrial sectors
- Ability to simplify technical concepts for diverse audiences
- Familiarity with augmented reality, artificial intelligence, interactive virtual models, and video streaming technologies
ASSUMPTION: Candidates with a strong background in technical training, content development, and leadership will be well-suited for this role. Familiarity with electrical equipment or industrial products is a plus.
💰 Compensation & Benefits
Salary Range: $80,000 - $110,000 per year (based on industry standards for similar roles and experience levels)
Benefits:
- Medical, Dental, Vision, and Prescription Drug Insurance
- Company-Paid Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Award-Winning Wellness Program and Incentives
- 401(k) Retirement & 401(a) Profit Sharing Plans
- Paid Time Off
- Performance Incentives/Bonuses
- Tuition Reimbursement
Working Hours: This position works between the hours of 7 AM and 5 PM, Monday-Friday. Works a sufficient schedule to meet the expectations of the role.
ASSUMPTION: The provided salary range is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on individual qualifications and company discretion.
📌 Applicant Insights
🔍 Company Context
Industry: Faith Technologies is a leading provider of electrical planning, engineering, design, and installation services, with a strong focus on technology and innovation.
Company Size: Faith Technologies has 1,001-5,000 employees, providing a large and diverse work environment with ample opportunities for growth and development.
Founded: Faith Technologies was founded in 1972 and has since grown into a nationally recognized leader in its industry.
Company Description:
- Faith Technologies is committed to driving change through investment in technology, strategic project consulting, and engineering expertise.
- The company offers a progressive work environment with a focus on employee growth and success, utilizing industry-leading training and development programs.
- Faith Technologies is dedicated to safety, with an uncompromised focus on keeping people safe in all aspects of its operations.
Company Specialties:
- Electrical planning, engineering, design, and installation
- Energy services and management
- Strategic project consulting and engineering
- Technology and innovation
Company Website: https://www.faithtechinc.com/divisions/faith-technologies/
ASSUMPTION: Faith Technologies is a well-established company with a strong reputation in its industry, offering a progressive work environment with ample opportunities for growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of strategic planning, content creation, and team leadership.
Reporting Structure: The Product Training Content Manager will report directly to the Director of Training and Development and may oversee a team of trainers, writers, and content creators.
Work Arrangement: This is a hybrid role, with a combination of on-site work and up to 25% travel, depending on business needs.
Growth Opportunities:
- As the team grows, there will be opportunities for the incumbent to take on more of a leadership role and mentor junior team members.
- With experience and success in this role, there may be opportunities to take on additional responsibilities or move into a more senior position within the organization.
- Faith Technologies offers industry-leading training and development programs, providing employees with the opportunity to grow both personally and professionally.
ASSUMPTION: This role offers significant growth opportunities, both in terms of team leadership and career advancement within the organization.
🌍 Location & Work Environment
Office Type: Faith Technologies' headquarters is located in Menasha, Wisconsin, with additional offices and job sites throughout the United States.
Office Location(s): Appleton, Wisconsin
Geographic Context:
- Appleton is located in northeastern Wisconsin, approximately 100 miles north of Milwaukee and 200 miles southeast of Minneapolis.
- The city offers a mix of urban and suburban living, with a population of around 75,000 people.
- Appleton is known for its vibrant arts scene, outdoor recreation opportunities, and strong sense of community.
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday-Friday, with a sufficient schedule to meet the expectations of the role.
ASSUMPTION: Appleton, Wisconsin, offers a mix of urban and suburban living with a strong sense of community, providing a pleasant work environment for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR department
- In-depth interview with the hiring manager and/or team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Technical skills and experience in technical training or content development
- Leadership skills and ability to lead through influence
- Communication and visual communication skills
- Problem-solving and strategic planning abilities
- Cultural fit and alignment with Faith Technologies' values and mission
Application Tips:
- Highlight relevant experience and achievements in technical training or content development, as well as any leadership roles or cross-functional collaboration experience.
- Tailor your resume and cover letter to emphasize your fit for this specific role, addressing the required and preferred qualifications listed in the job description.
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership abilities, and cultural fit with Faith Technologies.
ATS Keywords: Technical training, content development, leadership, cross-functional collaboration, team development, LMS platforms, Adobe Creative Suite, visual communication, strategic planning, execution
ASSUMPTION: The application process for this role will focus on assessing the candidate's technical skills, leadership abilities, and cultural fit with Faith Technologies.
🛠️ Tools & Technologies
- Adobe Creative Suite
- Snagit
- SolidWorks Composer or CAD viewers
- LMS platforms (e.g., Litmos, Moodle)
- Content management systems
- Digital training tools
- Augmented reality, artificial intelligence, interactive virtual models, video streaming, etc.
ASSUMPTION: Familiarity with the listed tools and technologies will be beneficial for success in this role, as they are commonly used in technical training and content development.
👔 Cultural Fit Considerations
Company Values:
- Safety: Uncompromised focus on keeping people safe in all aspects of operations
- Trust: Building trust through world-class opportunities to succeed
- Redefining what's possible: Pushing the boundaries of innovation and continuous improvement
- Rewarding individual results that create team success: Recognizing and rewarding top performers for their contributions to the organization's success
Work Style:
- Collaborative: Faith Technologies fosters a collaborative work environment, with a focus on cross-functional teamwork and knowledge sharing.
- Innovative: The company encourages employees to think creatively and push the boundaries of what's possible in their roles.
- Performance-driven: Faith Technologies is committed to driving results and continuously improving its operations to better serve its customers and employees.
Self-Assessment Questions:
- Do you have a strong commitment to safety and a proven track record of maintaining a safe work environment?
- Are you comfortable working in a collaborative, innovative, and performance-driven environment?
- Do you have the ability to lead through influence and drive results in a fast-paced, growing organization?
ASSUMPTION: Candidates who align with Faith Technologies' values and work style will be well-suited for success in this role and within the organization.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced, growing environment
- Balancing strategic planning and hands-on content creation responsibilities
- Building and leading a team of trainers, writers, and content creators in the early stages of the role
- Travel requirements up to 25% depending on business needs
ASSUMPTION: These challenges are inherent to the role and require a strong, adaptable candidate who can thrive in a fast-paced, growing environment.
📈 Similar Roles Comparison
- This role differs from other technical training or content development positions in its focus on strategic oversight and team-building responsibilities, in addition to hands-on content creation.
- In the electrical equipment or industrial products industry, this role is unique in its emphasis on driving customer satisfaction and product readiness through impactful training programs and high-quality technical documentation.
- Career path comparison: This role offers significant growth opportunities, both in terms of team leadership and career advancement within the organization. With experience and success, candidates may progress into more senior training and development roles or take on additional responsibilities within the organization.
ASSUMPTION: This role is unique in its blend of strategic planning, content creation, and team leadership responsibilities, offering significant growth opportunities for the right candidate.
📝 Sample Projects
- Developing and delivering a comprehensive training program for a new product launch, including hands-on training sessions, user guides, and troubleshooting documentation
- Creating and maintaining a library of high-quality technical documentation for a suite of products, ensuring accuracy, usability, and scalability
- Leading a team of trainers, writers, and content creators to enhance product readiness and service excellence, driving customer satisfaction and technician capability
ASSUMPTION: These sample projects illustrate the strategic planning, content creation, and team leadership aspects of the role, highlighting the diverse responsibilities and growth opportunities available.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Training and Development department?
- How does Faith Technologies support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does Faith Technologies measure the success of its training programs and technical documentation?
- What are the opportunities for growth and advancement within the organization for someone in this role?
ASSUMPTION: These interview questions are designed to provide insight into the role's dynamics, the company's commitment to employee growth, and the opportunities for success and advancement within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to emphasize your fit for this specific role, addressing the required and preferred qualifications listed in the job description.
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership abilities, and cultural fit with Faith Technologies.
- If selected for an interview, be prepared to discuss your relevant experience and achievements in technical training or content development, as well as any leadership roles or cross-functional collaboration experience.
- Follow up with the hiring manager within one week of your interview to reiterate your interest in the role and ask about next steps in the application process.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
