📌 Core Information
🔹 Job Title: Product Training Content Manager
🔹 Company: Faith Technologies
🔹 Location: Appleton, Wisconsin
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Training & Development
🔹 Date Posted: May 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with up to 25% travel
🚀 Job Overview
Key aspects of this role include:
- Designing and delivering impactful, scalable training programs for internal technicians and end-users
- Creating and maintaining high-quality service documentation and technical manuals
- Collaborating with cross-functional teams to capture expert knowledge and ensure content accuracy
- Leading and developing a team of technical writers, trainers, and content specialists
- Integrating visual management, real-time feedback, and frontline engagement into training processes
ASSUMPTION: This role requires a balance of strategic planning and hands-on content creation. The ideal candidate will have experience in both technical training and leadership roles.
📋 Key Responsibilities
✅ Design, develop, and deliver technician and operations training programs aligned with product launches, field needs, and continuous improvement goals
✅ Create, edit, and manage technical documentation including service manuals, user guides, maintenance procedures, and troubleshooting documentation
✅ Collaborate with engineering, product management, and field service teams to capture expert knowledge and ensure content accuracy and usability
✅ Develop a roadmap to build and lead a team of trainers, writers, and content creators; serve as an individual contributor in early stages
✅ Implement and manage learning systems (e.g., LMS) to deliver training and track competency across internal and external audiences
✅ Drive standardization and built-in quality across all content to support scalable growth and service excellence
✅ Integrate visual management, real-time feedback, and frontline engagement into training and documentation processes
✅ Leverage technologies such as augmented reality, artificial intelligence, interactive virtual models, video streaming, etc. to enhance technical learning content and team member productivity
ASSUMPTION: This role requires strong communication skills and the ability to simplify complex technical concepts for diverse audiences.
🎯 Required Qualifications
Education: Bachelor’s degree in Engineering, Education, Instructional Design, Technical Communication, or a related field.
Experience: 5+ years in technical training or content development roles, preferably in electrical equipment or industrial products. 2+ years in a leadership or program owner role, with experience in cross-functional collaboration and/or team development.
Required Skills:
- Proven experience with LMS platforms (e.g., Litmos, Moodle), content management systems, and digital training tools
- Proficiency in Adobe Creative Suite, Snagit, and tools like SolidWorks Composer or CAD viewers
- Experience in manufacturing or aftermarket service organizations, particularly in electrical or industrial sectors
- Strong visual communication skills and ability to simplify technical concepts for diverse audiences
- Ability to lead through influence, plan strategically, and execute tactically in a fast-paced, growing environment
Preferred Skills:
- Experience with augmented reality, artificial intelligence, and other emerging technologies in training and development
- Fluency in multiple languages (beneficial but not required)
ASSUMPTION: Candidates with experience in the electrical equipment or industrial products sector will have a strong understanding of the industry and its unique challenges.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (based on industry standards for similar roles and experience levels)
Benefits:
- Medical, Dental, Vision, and Prescription Drug Insurance
- Company-Paid Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Award-Winning Wellness Program and Incentives
- 401(k) Retirement & 401(a) Profit Sharing Plans
- Paid Time Off
- Performance Incentives/Bonuses
- Tuition Reimbursement
Working Hours: This position works between the hours of 7 AM and 5 PM, Monday-Friday. Works a sufficient schedule to meet the expectations of the role.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on individual qualifications and company discretion.
📌 Applicant Insights
🔍 Company Context
Industry: Faith Technologies operates in the construction industry, specializing in electrical planning, engineering, design, and installation. The company is known for its commitment to safety, innovation, and customer satisfaction.
Company Size: Faith Technologies has 1,001-5,000 employees, providing a large, established environment with ample opportunities for growth and development.
Founded: Faith Technologies was founded in 1972 and has since grown to become a leading provider of electrical services in the United States.
Company Description:
- Faith Technologies is an energy expert and industry leader in electrical planning, engineering, design, and installation
- The company continually drives change through a dedicated investment in technology, strategic project consulting, and engineering
- Faith Technologies is committed to creating world-class opportunities to succeed through uncompromised safety, building trust, redefining what’s possible, and rewarding individual results that create team success
Company Specialties:
- Electrical Planning
- Engineering
- Design and Installation
- Strategic Project Consulting
- Technical Training and Development
Company Website: Faith Technologies
ASSUMPTION: Faith Technologies' focus on safety, innovation, and customer satisfaction creates a positive work environment that values employee growth and success.
📊 Role Analysis
Career Level: This role is at the mid-level management stage, with opportunities for growth into senior leadership positions as the team expands.
Reporting Structure: The Product Training Content Manager will report directly to the Director of Training and Development and will oversee a team of technical writers, trainers, and content specialists.
Work Arrangement: This is a hybrid role, with a combination of on-site work at the Appleton, WI office and up to 25% travel to other locations as needed.
Growth Opportunities:
- As the team grows, there will be opportunities for the incumbent to take on more leadership responsibilities and mentor new team members
- With experience and demonstrated success, the incumbent may have the opportunity to take on additional responsibilities or move into a more senior role within the organization
- Faith Technologies offers industry-leading training and leadership development programs to support employee growth and career advancement
ASSUMPTION: The incumbent in this role will have ample opportunities for professional development and career growth within the organization.
🌍 Location & Work Environment
Office Type: The Appleton, WI office is a modern, collaborative workspace designed to facilitate teamwork and innovation.
Office Location(s): 201 Main Street, PO Box 260, Menasha, WI 54952, US
Geographic Context:
- Appleton, WI is located in the Fox River Valley region of Wisconsin, offering a blend of urban and rural living with easy access to outdoor recreation, cultural attractions, and a vibrant arts scene
- The area has a humid continental climate, with warm summers and cold, snowy winters
- Appleton is home to several Fortune 500 companies and offers a strong job market with diverse employment opportunities
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday-Friday. Works a sufficient schedule to meet the expectations of the role.
ASSUMPTION: The Appleton, WI office provides a collaborative, innovative work environment that supports employee success and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR department
- In-depth interview with the hiring manager and/or team members
- Final interview with the Director of Training and Development
- Background check and offer extension
Key Assessment Areas:
- Technical knowledge and expertise in training content development
- Leadership skills and ability to manage and develop a team
- Communication skills and ability to simplify complex technical concepts
- Problem-solving skills and ability to think strategically
- Cultural fit and alignment with Faith Technologies' core values
Application Tips:
- Highlight relevant experience and achievements in your resume, using quantifiable results where possible
- Tailor your cover letter to emphasize your fit with Faith Technologies' core values and the specific requirements of this role
- Prepare examples of your work, such as training modules, documentation, or other relevant content, to showcase during the interview
- Research Faith Technologies' company culture and be prepared to discuss how your personal values align with the organization's mission and goals
ATS Keywords: Technical Training, Content Development, Leadership, Cross-Functional Collaboration, Team Development, LMS Platforms, Adobe Creative Suite, Snagit, Electrical Equipment, Industrial Products, Simplifying Technical Concepts, Strategic Planning, Execution, Augmented Reality, Artificial Intelligence, Video Streaming
ASSUMPTION: The interview process at Faith Technologies is designed to assess the candidate's technical skills, leadership potential, and cultural fit with the organization.
🛠️ Tools & Technologies
- LMS platforms (e.g., Litmos, Moodle)
- Content management systems
- Digital training tools
- Adobe Creative Suite
- Snagit
- SolidWorks Composer or CAD viewers
- Augmented reality, artificial intelligence, and other emerging technologies in training and development
ASSUMPTION: The incumbent in this role will have experience with and proficiency in using various digital tools and technologies to create and deliver impactful training content.
👔 Cultural Fit Considerations
Company Values:
- Uncompromised focus on keeping people SAFE
- Building TRUST in everything we do
- REDEFINING what’s possible
- Rewarding individual results that create TEAM SUCCESS
Work Style:
- Collaborative and team-oriented
- Innovative and forward-thinking
- Results-driven and focused on continuous improvement
- Adaptable and responsive to change
Self-Assessment Questions:
- Do you have a proven track record of creating and delivering impactful training content in a fast-paced, growing environment?
- Are you comfortable leading through influence and driving strategic initiatives with limited direct authority?
- Do you thrive in a collaborative, team-oriented work environment and enjoy working with diverse stakeholders to achieve common goals?
ASSUMPTION: The ideal candidate for this role will be a strong cultural fit with Faith Technologies, sharing the organization's commitment to safety, innovation, and customer satisfaction.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced, growing environment
- Collaborating effectively with diverse stakeholders, including engineers, product managers, and field service teams
- Keeping up with emerging technologies and industry trends in training and development
- Balancing strategic planning and hands-on content creation responsibilities
- Adapting to changes in the organization's structure and priorities as the team grows and evolves
ASSUMPTION: The incumbent in this role will need to be adaptable, responsive, and proactive in addressing challenges and opportunities as they arise.
📈 Similar Roles Comparison
- Compared to similar roles in other organizations, this position offers a unique blend of strategic leadership and hands-on content development responsibilities
- Faith Technologies' focus on safety, innovation, and customer satisfaction creates a positive work environment that values employee growth and success
- This role provides an opportunity for career growth and development within the organization, with potential paths into senior leadership positions as the team expands
ASSUMPTION: Candidates should consider how their personal values and career goals align with the unique aspects of this role and Faith Technologies' company culture.
📝 Sample Projects
- Developing a comprehensive training program for a new product launch, including both technical and soft skills training for internal technicians and end-users
- Creating and maintaining a user-friendly, searchable knowledge base for internal and external stakeholders, featuring technical manuals, troubleshooting guides, and other relevant resources
- Designing and implementing a visual management system to enhance communication and collaboration within the training and development team
ASSUMPTION: The incumbent in this role will have experience with and proficiency in using various digital tools and technologies to create and deliver impactful training content.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the training and development department?
- How does Faith Technologies support the professional development and career growth of its employees?
- Can you provide examples of how the organization has adapted to emerging technologies and industry trends in training and development?
- What are the most significant challenges facing the training and development team in the near future, and how can this role contribute to addressing them?
- How does Faith Technologies measure the success and impact of its training programs, and what metrics are most important for this role?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates the candidate's interest in and understanding of the role and the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and achievements, using quantifiable results where possible
- Write a cover letter that emphasizes your fit with Faith Technologies' core values and the specific requirements of this role
- Prepare examples of your work, such as training modules, documentation, or other relevant content, to showcase during the interview
- Research Faith Technologies' company culture and be prepared to discuss how your personal values align with the organization's mission and goals
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
