📌 Core Information
🔹 Job Title: Program Manager, Content Design, Learning and Development
🔹 Company: Amazon
🔹 Location: Nashville, TN; Bellevue, WA; Arlington, VA
🔹 Job Type: On-site
🔹 Category: Learning and Development
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing projects amidst ambiguity and competing priorities
- Collaborating with cross-functional teams to identify business needs
- Designing and developing learning modules and assessments
- Measuring impact and revising content as needed
- Contributing to the development of learning models and best practices
ASSUMPTION: This role requires strong project management skills, adaptability, and the ability to work effectively with various stakeholders.
📋 Key Responsibilities
✅ Manage projects with competing priorities and changing circumstances
✅ Maintain a deep understanding of program and learner roles to ensure alignment with training needs
✅ Partner with subject matter experts and stakeholders to identify learning goals and outcomes
✅ Collaborate with cross-functional teams to address business needs through learning solutions
✅ Design, develop, and deploy learning modules, scenarios, simulations, videos, job aides, instructor-led training, remote instructor-led training, eLearning, and knowledge assessments
✅ Measure impact and revise content/modality based on specific feedback
✅ Contribute to the development and implementation of templates, learning models, and overall best practices
✅ Demonstrate knowledge of learning principles and methodologies and communicate complex concepts using clear and simple language and visuals
✅ Identify gaps, assess needs, create goals, and work backwards to develop right-sized learning solutions
✅ Maintain knowledge of new developments in learning design and learning analytics through continuous research to drive innovation
ASSUMPTION: This role involves a high degree of autonomy and requires strong self-management skills.
🎯 Required Qualifications
Education: Bachelor's degree in Instructional Design, Education, or a related field
Experience: 5-10 years of experience in instructional design, content design, or a related role
Required Skills:
- Proven instructional design experience
- Strong communication skills
- Ability to build relationships and influence stakeholders
- Project management skills
- Adaptability and problem-solving skills
- Feedback incorporation skills
- Knowledge of learning principles and methodologies
- Ability to communicate complex concepts using clear and simple language and visuals
Preferred Skills:
- Experience with learning management systems (LMS)
- Experience with authoring tools (e.g., Articulate, Adobe Captivate)
- Experience with video production and editing
ASSUMPTION: While a degree in Instructional Design or Education is preferred, relevant experience and a strong portfolio may be considered.
💰 Compensation & Benefits
Salary Range: $100,000 - $150,000 per year (based on industry standards for a mid-level instructional design role at Amazon)
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Paid time off (vacation, sick, and holidays)
- Maternity and paternity leave
- Employee discounts
- Tuition reimbursement
Working Hours: Full-time (40 hours per week), with potential for flexible hours and remote work for specific projects
ASSUMPTION: Salary range is an estimate based on industry standards and may vary depending on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Amazon operates in the e-commerce, retail, and technology sectors, with a focus on customer obsession, innovation, and operational excellence.
Company Size: Amazon is a large company with over 10,000 employees, offering a dynamic and fast-paced work environment with ample opportunities for growth and development.
Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington.
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
- Amazon embraces new ways of doing things, makes decisions quickly, and is not afraid to fail.
Company Specialties:
- E-commerce
- Retail
- Operations
- Internet
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse business lines offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level of the instructional design career path, with opportunities for growth into senior roles or management positions.
Reporting Structure: The Program Manager reports directly to the Leader, Talent Development (LTD) within North America Amazon Logistics (AMZL).
Work Arrangement: This role is primarily on-site, with potential for flexible hours and remote work for specific projects.
Growth Opportunities:
- Advancement to senior instructional design roles or management positions
- Expansion into related fields, such as learning technology or learning analytics
- Opportunities to work on high-impact projects and initiatives
ASSUMPTION: This role offers significant opportunities for career growth and development within Amazon's learning and development function.
🌍 Location & Work Environment
Office Type: Amazon's offices are modern, collaborative workspaces with a focus on employee comfort and productivity.
Office Location(s): Nashville, TN; Bellevue, WA; Arlington, VA
Geographic Context:
- Nashville, TN: A vibrant city with a growing tech industry, offering a lower cost of living compared to other major metropolitan areas
- Bellevue, WA: A suburb of Seattle, WA, with a high cost of living and close proximity to Amazon's headquarters
- Arlington, VA: A suburb of Washington, D.C., with a high cost of living and close proximity to the nation's capital
Work Schedule: Full-time (40 hours per week), with potential for flexible hours and remote work for specific projects
ASSUMPTION: The work environment at Amazon is dynamic, fast-paced, and data-driven, with a focus on continuous improvement and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screen with a member of the HR team
- On-site or virtual interview with the hiring manager and potential team members
- Final decision and offer
Key Assessment Areas:
- Instructional design skills and experience
- Project management skills and experience
- Communication and collaboration skills
- Adaptability and problem-solving skills
- Alignment with Amazon's leadership principles
Application Tips:
- Tailor your resume and cover letter to highlight your instructional design experience and relevant skills
- Include specific examples of your instructional design work and the impact it had on learners and organizations
- Demonstrate your understanding of Amazon's leadership principles and how you embody them in your work
ATS Keywords: Instructional Design, Content Design, Learning and Development, Project Management, Stakeholder Management, Learning Solutions, Cross-Functional Collaboration, Training Development, Learning Analytics, Continuous Improvement, Adaptability, Problem Solving, Feedback Incorporation, Learning Principles, Visual Communication, Research
ASSUMPTION: The interview process at Amazon is thorough and comprehensive, with a focus on assessing the candidate's technical skills, cultural fit, and alignment with the company's leadership principles.
🛠️ Tools & Technologies
- Learning management systems (LMS)
- Authoring tools (e.g., Articulate, Adobe Captivate)
- Video production and editing tools
- Project management tools (e.g., Asana, JIRA)
- Data analysis and visualization tools (e.g., Excel, Power BI)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the project and team.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic
- Data-driven and analytical
- Collaborative and cross-functional
- Focused on continuous improvement and innovation
Self-Assessment Questions:
- How do you embody Amazon's leadership principles in your work?
- How do you approach managing projects amidst ambiguity and competing priorities?
- How do you incorporate feedback into your instructional design work?
ASSUMPTION: Amazon's culture is fast-paced, data-driven, and focused on continuous improvement, with a strong emphasis on customer obsession and innovation.
⚠️ Potential Challenges
- Managing projects amidst ambiguity and competing priorities can be stressful and demanding
- Working in a fast-paced, dynamic environment may require long hours and quick decision-making
- The high cost of living in some Amazon office locations may be a challenge for some candidates
- The interview process at Amazon is thorough and comprehensive, which may be time-consuming for some candidates
ASSUMPTION: These challenges are inherent to working in a large, fast-paced organization like Amazon and can be mitigated with strong self-management skills and a focus on work-life balance.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on managing projects amidst ambiguity and competing priorities, as well as its requirement for strong project management skills and adaptability
- In the learning and development field, this role is similar to other instructional design or content design roles, with a focus on designing and developing effective learning solutions
- Career paths in learning and development may vary depending on the organization and its specific needs, but generally involve progression from individual contributor roles to management or senior roles
ASSUMPTION: This role offers unique opportunities and challenges compared to related positions in the learning and development field.
📝 Sample Projects
- Developing a comprehensive onboarding program for new hires in Amazon's logistics division
- Creating a series of microlearning videos to reinforce key safety procedures for Amazon's warehouse employees
- Designing and implementing a blended learning solution for Amazon's customer service representatives, combining instructor-led training, eLearning, and on-the-job coaching
ASSUMPTION: These sample projects demonstrate the range of instructional design work that may be required in this role, from developing comprehensive training programs to creating targeted microlearning solutions.
❓ Key Questions to Ask During Interview
- Can you describe a time when you managed a project amidst ambiguity and competing priorities? How did you approach this challenge, and what was the outcome?
- How do you collaborate with cross-functional teams to identify business needs and develop effective learning solutions?
- How do you measure the impact of your instructional design work, and how do you incorporate feedback to improve your solutions?
- What opportunities are there for growth and development in this role, and how does Amazon support the career advancement of its learning and development professionals?
- How does Amazon's work environment and culture support work-life balance for its employees?
ASSUMPTION: These questions are designed to assess the candidate's technical skills, cultural fit, and alignment with Amazon's leadership principles, as well as their understanding of the role and its opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your instructional design experience and relevant skills
- Include specific examples of your instructional design work and the impact it had on learners and organizations
- Prepare a portfolio or examples of your instructional design work to showcase during the interview process
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
