📌 Core Information
🔹 Job Title: Program Manager, Marketing
🔹 Company: Discord
🔹 Location: San Francisco, CA
🔹 Job Type: On-site, Full-time
🔹 Category: Marketing
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 5-7+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving priorities across revenue teams through seamless daily operations and strong stakeholder alignment
- Serving as the senior level connection point between critical business functions such as Marketing, Sales, Product, Finance, Legal, and Comms teams
- Partnering with marketing leadership to define goals, roadmaps, and operational models for engaging with cross-functional teams
- Building and refining engagement models with cross-functional teams to drive alignment and efficiency
- Managing projects and timelines to ensure smooth execution and operational efficiency
ASSUMPTION: This role requires a high level of organization, communication, and strategic thinking to manage multiple projects and stakeholders effectively.
📋 Key Responsibilities
✅ Lead cross-functional teams to drive priorities and ensure smooth execution of projects
✅ Collaborate with marketing leadership to define goals, roadmaps, and operational models
✅ Build and refine engagement models with cross-functional teams to drive alignment and efficiency
✅ Manage projects and timelines using Asana to ensure operational efficiency
✅ Establish and strengthen trusted relationships with stakeholders, partners, and senior leaders
✅ Lead and facilitate regular project status and review meetings to drive decision-making
ASSUMPTION: This role involves a significant amount of cross-functional collaboration, requiring strong communication and project management skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 5-7+ years of experience in program/project management or consultancy within Marketing
Required Skills:
- Proven ability to manage multiple complex projects simultaneously with multiple stakeholders
- Strong experience developing, implementing, and iterating on robust processes within quickly evolving teams
- Excellent program management skills, with a focus on strategic, critical thinking, and analysis
- Strong troubleshooting and problem-solving skills, especially with uncharted territory and new concepts
- Ability to reconcile differing viewpoints and create a compelling story to influence decisions of stakeholders
- Proficiency in Asana
Preferred Skills:
- Experience in B2B and advertising, sales enablement
- Project Management Professional (PMP) certification
- Experience at an agency, consumer tech, or B2B marketing experience
ASSUMPTION: While a PMP certification is not required, it may be beneficial for candidates looking to advance their project management careers.
💰 Compensation & Benefits
Salary Range: $132,000 to $148,500 USD per year (based on experience and performance)
Benefits:
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on individual performance and company discretion.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on gaming and communication platforms
Company Size: 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration
Founded: 2012, with a brief history focused on growing its user base and expanding its platform
Company Description:
- Discord is used by over 200 million people every month for various reasons, with over 90% of users playing games on the platform
- The company plays a uniquely important role in the future of gaming, focusing on making it easier and more fun for people to talk and hang out before, during, and after playing games
- Discord believes games provide a way to have fun with favorite people, whether listening to music together or competing in matches
Company Specialties:
- Video Games
- Text Chat
- VOIP
Company Website: http://www.discord.com
ASSUMPTION: Discord's focus on gaming and communication makes it an attractive option for candidates interested in the gaming industry and building strong communities.
📊 Role Analysis
Career Level: Mid-level to senior, with opportunities for growth and advancement within the Marketing Operations team
Reporting Structure: Reports directly to the Director of Marketing Operations, with regular interactions with cross-functional teams such as Marketing, Sales, Product, Finance, Legal, and Comms
Work Arrangement: On-site, full-time, with a typical workweek of 40 hours
Growth Opportunities:
- Potential advancement within the Marketing Operations team or related departments
- Expansion of responsibilities as the company grows and evolves
- Opportunities to work on high-impact projects and initiatives
ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in marketing operations and project management.
🌍 Location & Work Environment
Office Type: On-site, with a focus on collaboration and teamwork
Office Location(s): 444 De Haro St, San Francisco, CA 94107, US
Geographic Context:
- San Francisco, CA, known for its vibrant tech industry and diverse cultural scene
- Close proximity to public transportation, restaurants, and entertainment options
- Mild Mediterranean climate, with cool, wet winters and warm, dry summers
Work Schedule: Monday-Friday, with flexible hours to accommodate team meetings and project deadlines
ASSUMPTION: The on-site work environment at Discord's San Francisco office encourages collaboration and team-building among employees.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- On-site interview with cross-functional team members
- Final interview with the Director of Marketing Operations
Key Assessment Areas:
- Problem-solving skills and strategic thinking
- Communication and collaboration skills
- Project management experience and expertise
- Alignment with Discord's company culture and values
Application Tips:
- Highlight relevant experience and achievements in program/project management, marketing, and cross-functional collaboration
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare for behavioral and situational interview questions that assess your problem-solving, communication, and leadership skills
ATS Keywords: Program Management, Project Management, Marketing Operations, Cross-Functional Collaboration, Stakeholder Management, Asana, Sales Enablement, B2B Marketing
ASSUMPTION: The application process at Discord is designed to assess candidates' skills and cultural fit, with a focus on problem-solving, communication, and collaboration.
🛠️ Tools & Technologies
- Asana (project management)
- Slack (communication)
- Google Workspace (collaboration)
ASSUMPTION: Familiarity with Asana and other collaboration tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- User-focused
- It's all fun and games
- Stay curious
Work Style:
- Collaborative and team-oriented
- Fast-paced and adaptable
- Focused on continuous learning and improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you passionate about gaming and building strong communities?
- Do you enjoy working with cross-functional teams to drive priorities and ensure smooth execution?
ASSUMPTION: Candidates who align with Discord's company values and work style are more likely to succeed and enjoy their time at the company.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously, requiring strong organizational skills and attention to detail
- Navigating a fast-paced, evolving work environment, with the need to adapt to changing priorities and processes
- Collaborating effectively with cross-functional teams, requiring strong communication and interpersonal skills
- Balancing the demands of marketing operations with the need to maintain a user-focused approach
ASSUMPTION: These challenges can be overcome with strong project management skills, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Unlike traditional marketing roles, this position focuses on driving priorities and ensuring smooth execution across revenue teams, rather than developing marketing strategies or campaigns
- This role requires strong project management skills and experience, rather than specialized marketing knowledge
- Career paths in marketing operations may include advancement to senior roles within the department or related fields, such as marketing strategy or management
ASSUMPTION: Candidates should consider their career goals and interests when comparing this role to other marketing or project management positions.
📝 Sample Projects
- Managing the launch of a new marketing campaign, including coordination with cross-functional teams and stakeholders
- Developing and implementing a new process for tracking and reporting marketing performance metrics
- Facilitating regular project status and review meetings to drive decision-making and ensure smooth execution
ASSUMPTION: These sample projects illustrate the range of responsibilities and tasks associated with this role, highlighting the need for strong project management skills and experience.
❓ Key Questions to Ask During Interview
- How does this role contribute to Discord's overall mission and goals?
- What are the most pressing challenges facing the Marketing Operations team, and how can this role help address them?
- How does Discord support the professional development and growth of its employees?
- What is the typical career path for someone in this role, and what opportunities exist for advancement within the department or related fields?
- How does Discord foster a user-focused approach to marketing and product development?
ASSUMPTION: These interview questions are designed to assess the role's fit with your career goals, interests, and values, as well as provide insight into Discord's company culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills, emphasizing your fit for the required qualifications
- Prepare for interviews by researching Discord's company culture, values, and mission, as well as practicing your problem-solving and communication skills
- Follow up with the hiring manager or recruiter after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
