📌 Core Information
🔹 Job Title: Programmatic Advertising Specialist, Advertising, & Account Management, SA Contact Mgmt
🔹 Company: Amazon
🔹 Location: Virtual (Costa Rica)
🔹 Job Type: Full-Time
🔹 Category: Advertising
🔹 Date Posted: 2025-05-23
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Providing exceptional support to advertisers using Amazon's Demand Side Platform (ADSP)
- Troubleshooting campaign issues and helping advertisers optimize their performance
- Collaborating with cross-functional teams to improve products and processes
- Mentoring junior employees and sharing expertise in programmatic advertising
ASSUMPTION: This role requires strong communication skills, a foundational understanding of digital advertising, and the ability to work effectively with global clients.
📋 Key Responsibilities
✅ Respond promptly and accurately to live chat or email support questions, helping advertisers troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.
✅ Provide onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.
✅ Analyze and interpret data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
✅ Assist customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
✅ Escalate any technical troubleshooting issues and surface to leadership for wide-spread issue potentially impacting hundreds of advertisers.
✅ Identify opportunities to update existing support documentation and effectively escalate to content specialist.
✅ Mentor new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings, and become a subject matter expert (SME) for ADSP troubleshooting issues.
ASSUMPTION: This role involves a high volume of support requests, requiring strong organizational skills and the ability to multitask effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Advertising, Business, or a related field
Experience: 2-5 years of experience in digital advertising, customer support, or a related role
Required Skills:
- Proven track record in successfully interacting with global clients (chat & email)
- Foundational understanding of digital advertising
- Strong communication skills, both written and verbal
- Ability to analyze data for campaign improvement
- Familiarity with Amazon's Demand Side Platform (ADSP)
Preferred Skills:
- Experience with programmatic advertising platforms
- Fluency in additional languages
ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the global nature of the client base.
💰 Compensation & Benefits
Salary Range: $60,000 - $90,000 per year (Based on industry standards for a mid-level advertising role in Costa Rica)
Benefits:
- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off and holidays
- Employee discounts
Working Hours: Full-time, with flexible hours to accommodate global clients
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Costa Rica. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Technology
Company Size: 10,001+ employees (Enterprise)
Founded: 1994
Company Description:
- Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
- The company is known for its innovative culture and commitment to continuous improvement
Company Specialties:
- E-commerce platform development and management
- Cloud computing services
- Digital content and streaming services
- Artificial intelligence and machine learning
Company Website: https://www.aboutamazon.com/
ASSUMPTION: Working for Amazon offers opportunities for professional growth and exposure to cutting-edge technology in a dynamic and fast-paced environment.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role reports to the Advertising Support Team
Work Arrangement: Remote OK, with flexible hours to accommodate global clients
Growth Opportunities:
- Potential career progression into senior support roles or specialized advertising positions
- Opportunities to develop expertise in Amazon's programmatic advertising offerings
- Possibility to work on cross-functional projects and collaborate with various teams
ASSUMPTION: This role offers opportunities for career growth and development within Amazon's advertising division.
🌍 Location & Work Environment
Office Type: Virtual (Remote)
Office Location(s): Costa Rica
Geographic Context:
- Costa Rica is known for its stable political environment, high-quality education, and strong focus on environmental conservation
- The country offers a tropical climate, with warm weather year-round
- Costa Rica has a growing tech industry, with many multinational companies establishing operations in the country
Work Schedule: Full-time, with flexible hours to accommodate global clients
ASSUMPTION: Working remotely in Costa Rica offers a unique blend of cultural diversity, natural beauty, and a high quality of life.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- Technical assessment or case study
- Final interview with the team
Key Assessment Areas:
- Communication skills and ability to articulate complex information clearly
- Problem-solving skills and ability to troubleshoot technical issues
- Data analysis skills and ability to identify trends and insights
- Cultural fit and alignment with Amazon's leadership principles
Application Tips:
- Highlight relevant experience in digital advertising and customer support
- Demonstrate a strong understanding of Amazon's Demand Side Platform (ADSP) and programmatic advertising
- Showcase your ability to work effectively with global clients and collaborate with cross-functional teams
ATS Keywords: Digital Advertising, Programmatic, Customer Support, Troubleshooting, Data Analysis, Amazon ADSP
ASSUMPTION: The application process for this role is likely to be competitive, with a high volume of applicants. Tailoring your application to highlight relevant skills and experiences will be crucial for success.
🛠️ Tools & Technologies
- Amazon Demand Side Platform (ADSP)
- Customer relationship management (CRM) software
- Data analysis and visualization tools
- Project management software
ASSUMPTION: Familiarity with Amazon's internal tools and systems will be essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Ownership
- Invent and simplify
- Learn and be curious
- Hire and develop the best
- Insist on the highest standards
- Think big
- Bias for action
- Frugality
- Earn trust
Work Style:
- Fast-paced and dynamic environment
- Collaborative and team-oriented culture
- Focus on continuous improvement and innovation
- Strong emphasis on customer-centricity
Self-Assessment Questions:
- Do I have a strong passion for customer service and a deep commitment to customer obsession?
- Am I comfortable working in a fast-paced, dynamic environment and able to adapt to change quickly?
- Do I have a proven track record of success in digital advertising and customer support roles?
ASSUMPTION: A strong cultural fit for this role requires a customer-centric mindset, a bias for action, and a commitment to continuous learning and improvement.
⚠️ Potential Challenges
- High volume of support requests and potential time zone differences with global clients
- Rapidly evolving digital advertising landscape and need to stay up-to-date with industry trends and best practices
- Potential language barriers and need to communicate effectively with clients from diverse backgrounds
- Working remotely and maintaining a healthy work-life balance
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a commitment to continuous learning and professional development.
📈 Similar Roles Comparison
- This role is similar to other digital advertising support specialist positions, but with a focus on Amazon's programmatic advertising offerings and a global client base
- Compared to other mid-level advertising roles, this position offers opportunities for career growth and development within Amazon's advertising division
- Career paths for this role may include progression into senior support roles or specialized advertising positions
ASSUMPTION: This role offers unique opportunities for career growth and development within Amazon's advertising division, with a focus on programmatic advertising and a global client base.
📝 Sample Projects
- Developing and delivering a webinar on best practices for programmatic advertising on Amazon's Demand Side Platform (ADSP)
- Creating a comprehensive guide to troubleshooting common issues with Amazon's ADSP
- Analyzing campaign performance data to identify trends and optimization opportunities for advertisers
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for professional development in this role.
❓ Key Questions to Ask During Interview
- What are the most common challenges faced by advertisers using Amazon's Demand Side Platform (ADSP) and how can I best support them?
- How does this role collaborate with other teams within Amazon's advertising division, such as sales and product development?
- What opportunities are there for professional growth and development within this role and Amazon's advertising division?
- How does Amazon support work-life balance for remote employees?
- What are the key priorities for this role in the first 30-60-90 days?
ASSUMPTION: Asking these questions demonstrates a strong interest in the role and a commitment to understanding the work environment and opportunities for professional growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences in digital advertising and customer support
- Write a cover letter that demonstrates your understanding of Amazon's programmatic advertising offerings and your fit for the role
- Prepare for the interview by researching Amazon's company culture and leadership principles
- Follow up with the hiring manager one week after the interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
