📌 Core Information
🔹 Job Title: Programmatic Solutions Consultant
🔹 Company: Amazon
🔹 Location: London, England
🔹 Job Type: On-site
🔹 Category: Advertising & Marketing
🔹 Date Posted: May 16, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing end-to-end customer experience for enterprise customers using Amazon's DSP
- Providing strategic consulting and training to ensure customer success
- Collaborating with cross-functional teams to drive product evolution
- Analyzing data to identify improvement areas and optimize customer experience
ASSUMPTION: This role requires a strong understanding of programmatic advertising and customer support, as well as excellent communication skills.
📋 Key Responsibilities
✅ Manage the end-to-end experience of enterprise customers using Amazon's DSP
✅ Provide strategic consulting and training to ensure customer success
✅ Collaborate with cross-functional teams to drive product evolution
✅ Analyze data to identify improvement areas and optimize customer experience
✅ Advocate for customers in internal forums and provide troubleshooting support
✅ Simplify and propagate customer feedback to inform product and services design
ASSUMPTION: This role may require occasional travel to meet with customers or attend industry events.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 2-5 years of experience in advertising technology and programmatic advertising
Required Skills:
- Proven experience in customer support or a related role
- Strong analytical skills and data interpretation
- Excellent communication and presentation skills
- Ability to build and maintain strong customer relationships
- Familiarity with advertising technology and programmatic advertising
Preferred Skills:
- Experience with Amazon's DSP or similar programmatic advertising platforms
- Fluency in additional languages
ASSUMPTION: Candidates with experience in digital marketing or advertising agencies may also be considered.
💰 Compensation & Benefits
Salary Range: £45,000 - £65,000 per annum (Based on industry standards for mid-senior level roles in London)
Benefits:
- Competitive benefits package, including health, dental, and vision insurance
- Retirement savings plan with company match
- Generous vacation and holiday time
- On-site amenities and services
Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:30 PM
ASSUMPTION: Salary range is estimated based on industry standards for similar roles in London. Actual salary may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Retail
Company Size: 10,001+ employees (Large enterprise)
Founded: 1994 (Headquarters: Seattle, WA, USA)
Company Description:
- Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
- Amazon's mission is to be Earth's most customer-centric company
- Amazon is known for its innovative culture and commitment to operational excellence
Company Specialties:
- E-commerce platform and services
- Cloud computing and storage
- Digital streaming and entertainment
- Artificial intelligence and machine learning
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse range of products and services offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-Senior level (Experienced professionals)
Reporting Structure: This role reports directly to the Programmatic Solutions Manager
Work Arrangement: On-site, with occasional remote work or travel as needed
Growth Opportunities:
- Potential to advance to senior or management roles within the Amazon Ads team
- Opportunities to work on high-impact projects and collaborate with cross-functional teams
- Access to Amazon's extensive training and development resources
ASSUMPTION: This role offers significant opportunities for career growth and development within Amazon's Ads team.
🌍 Location & Work Environment
Office Type: Corporate office with open-plan workspaces and dedicated team areas
Office Location(s): London, England
Geographic Context:
- London is a major global city with a vibrant tech industry and numerous cultural attractions
- Amazon's London office is located in the heart of the city, with easy access to public transportation
- The office offers on-site amenities, including a gym, cafeteria, and coffee shop
Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:30 PM, with flexibility for occasional remote work or travel
ASSUMPTION: The on-site work environment at Amazon's London office is designed to foster collaboration and innovation, with a focus on employee well-being and work-life balance.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- On-site interview with the hiring manager and team members
- Final interview with the director or senior leader
Key Assessment Areas:
- Customer support and communication skills
- Analytical and problem-solving skills
- Industry knowledge and familiarity with programmatic advertising
- Cultural fit and alignment with Amazon's leadership principles
Application Tips:
- Highlight relevant experience and achievements in customer support, advertising technology, or related fields
- Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
- Prepare for behavioral and situational interview questions that focus on customer support, problem-solving, and teamwork
ATS Keywords: Programmatic Advertising, Customer Support, Data Analysis, Advertising Technology, Customer Engagement, Product Knowledge, Feedback Analysis, Root Cause Analysis, Business Strategy
ASSUMPTION: The interview process for this role is designed to assess the candidate's technical skills, customer support experience, and cultural fit with Amazon's values and leadership principles.
🛠️ Tools & Technologies
- Amazon Demand Side Platform (DSP)
- Customer Relationship Management (CRM) software
- Data analysis and visualization tools (e.g., Excel, Power BI)
- Project management and collaboration tools (e.g., Asana, Trello)
ASSUMPTION: This role requires proficiency in Amazon's DSP and relevant data analysis tools, as well as familiarity with project management and collaboration software.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and team-oriented culture
- Focus on innovation and continuous improvement
- Results-driven and data-informed decision-making
Self-Assessment Questions:
- Do you have a strong customer focus and a passion for helping customers succeed?
- Are you comfortable working in a fast-paced, dynamic environment and collaborating with cross-functional teams?
- Do you have a proven track record of driving results and making data-informed decisions?
ASSUMPTION: Candidates who are highly motivated, results-driven, and customer-focused will be well-suited to Amazon's culture and work environment.
⚠️ Potential Challenges
- Managing multiple customer relationships and priorities simultaneously
- Working with complex data sets and tools to identify trends and insights
- Occasional travel and remote work may be required
- Keeping up with the latest trends and developments in programmatic advertising
ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role is similar to other programmatic solutions consultant or customer success manager positions in the advertising and marketing industry
- However, Amazon's large size and global presence offer unique opportunities for career growth and development
- This role may require more frequent travel and remote work than similar positions at smaller companies
ASSUMPTION: Candidates should consider their personal preferences and career goals when comparing this role to similar positions in the industry.
📝 Sample Projects
- Developing and delivering a training program for new programmatic traders at an advertising agency
- Conducting a root cause analysis to identify and address a recurring customer support issue
- Collaborating with a cross-functional team to launch a new product feature on Amazon's DSP
ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for this role, from customer support and training to product development and launch.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall strategy of Amazon's Ads team?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does Amazon support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30-60-90 days?
- How does Amazon measure the success of this role, and what key performance indicators (KPIs) should I focus on?
ASSUMPTION: These questions demonstrate the candidate's interest in the role, the company, and their own professional development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences, such as customer support, advertising technology, and data analysis
- Prepare for behavioral and situational interview questions that focus on customer support, problem-solving, and teamwork
- Research Amazon's company culture and values to demonstrate your fit with the organization
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
