📌 Core Information
🔹 Job Title: Programmatic Solutions Consultant, PSC - CN
🔹 Company: Amazon
🔹 Location: Shanghai, Shanghai, China
🔹 Job Type: On-site
🔹 Category: Advertising & Marketing
🔹 Date Posted: May 23, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing the end-to-end experience of enterprise customers focusing on programmatic trading desks
- Driving customer success by developing expertise in Amazon's programmatic advertising DSP
- Collaborating with internal teams to address customer needs and improve the product
- Providing services such as onboarding, training, and continuous product usage consultation
- Analyzing data to identify improvement areas and formulate recommendations
ASSUMPTION: This role requires strong customer relationship management skills, a deep understanding of programmatic advertising, and the ability to work effectively with cross-functional teams.
📋 Key Responsibilities
✅ Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
✅ Provide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
✅ Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
✅ Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams
✅ Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customers
✅ Collaborate with PSC colleagues across North America, Europe, and Asia Pacific regions to improve the customer end-to-end experience by optimizing local market-specific nuances and requirements
ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication, problem-solving, and analytical skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 2-5 years of experience in advertising technology and programmatic advertising domain
Required Skills:
- Proven experience in customer relationship management
- Strong data analysis skills
- Excellent communication and presentation skills
- Ability to work effectively with cross-functional teams
- Fluency in English and Mandarin Chinese
Preferred Skills:
- Experience with Amazon Advertising products
- Knowledge of the Chinese advertising market
- Ability to speak and read Japanese
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and familiarity with CRM systems are likely to be beneficial for this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Programmatic Solutions Consultant role in Shanghai, the estimated salary range is ¥350,000 - ¥550,000 per year (approximately $50,000 - $78,000 USD).
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Maternity and paternity leave
- Employee discounts on Amazon products
Working Hours: Full-time position with standard working hours Monday through Friday, 9:00 AM to 6:00 PM. Overtime may be required as needed.
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Company Size: Amazon is a large company with over 1.3 million employees worldwide. This size offers opportunities for career growth and exposure to diverse teams and projects.
Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
- Amazon embraces new ways of doing things, makes decisions quickly, and is not afraid to fail.
Company Specialties:
- E-commerce
- Retail
- Operations
- Internet
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse business segments offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring several years of relevant experience.
Reporting Structure: The Programmatic Solutions Consultant reports directly to the Programmatic Solutions Consultant Manager.
Work Arrangement: This is an on-site role based in Shanghai, China, with the possibility of occasional remote work.
Growth Opportunities:
- Advancement to a senior role within the Programmatic Solutions Consultant team
- Transition to a product management or specialist role within Amazon Advertising
- Expansion into other areas of Amazon's business, such as Amazon Web Services or Amazon Devices
ASSUMPTION: Given Amazon's size and diverse business segments, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Amazon's Shanghai office is a modern, collaborative workspace with an open floor plan and various amenities.
Office Location(s): The Shanghai office is located in the Pudong New Area, one of the city's major commercial hubs.
Geographic Context:
- Shanghai is the largest city in China by population and one of the world's most populous cities.
- The city is a major financial hub and a global center for shipping, trade, and technology.
- Shanghai has a humid subtropical monsoon climate, with mild winters and hot, humid summers.
Work Schedule: The standard work schedule is Monday through Friday, 9:00 AM to 6:00 PM, with flexibility for occasional remote work.
ASSUMPTION: The Shanghai office provides a dynamic and multicultural work environment, with numerous opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the recruitment team
- On-site or virtual interview with the hiring manager and team members
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Customer relationship management skills
- Data analysis and problem-solving abilities
- Communication and presentation skills
- Cultural fit and alignment with Amazon's leadership principles
Application Tips:
- Highlight relevant experience in programmatic advertising and customer relationship management
- Demonstrate strong data analysis skills and provide examples of how you've used data to drive business outcomes
- Tailor your resume and cover letter to emphasize your fit for this role and company
- Prepare thoughtful questions to ask during the interview to demonstrate your interest in the role and company
ATS Keywords: Programmatic Advertising, Customer Relationship Management, Data Analysis, Advertising Technology, Cross-Functional Collaboration, Problem Solving, Customer Support, Business Strategy, Feedback Collection, Process Improvement, Mentorship, Communication, E-Commerce
ASSUMPTION: The interview process for this role is likely to be comprehensive and competitive, given Amazon's high standards for hiring.
🛠️ Tools & Technologies
- Amazon Advertising Platform (Amazon DSP)
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Data analysis tools (e.g., Excel, Google Analytics)
- Presentation software (e.g., PowerPoint, Google Slides)
ASSUMPTION: Familiarity with Amazon's advertising platform and relevant CRM systems is likely to be beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and team-oriented culture
- Focus on innovation and continuous improvement
- Strong emphasis on customer-centricity
Self-Assessment Questions:
- Do you have a strong passion for understanding and meeting customer needs?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you thrive in a collaborative, team-oriented culture?
- Are you committed to continuous learning and improvement?
ASSUMPTION: A strong cultural fit for this role requires a customer-centric mindset, a passion for innovation, and the ability to thrive in a fast-paced, collaborative work environment.
⚠️ Potential Challenges
- Managing multiple customer relationships and priorities simultaneously
- Working with customers in different time zones and cultures
- Keeping up with the rapid evolution of Amazon's advertising platform and industry best practices
- Occasional travel requirements for customer meetings and industry events
ASSUMPTION: These challenges can be mitigated by strong organizational skills, effective time management, and a proactive approach to customer communication and support.
📈 Similar Roles Comparison
- Unlike traditional advertising agencies, this role focuses on programmatic advertising and requires a deep understanding of Amazon's advertising platform
- Compared to other programmatic advertising roles, this position emphasizes customer relationship management and data analysis skills
- Career progression in this role may involve transitioning to a product management or specialist role within Amazon Advertising
ASSUMPTION: This role is unique within the advertising industry, requiring a blend of customer relationship management, data analysis, and programmatic advertising expertise.
📝 Sample Projects
- Developing and delivering a customized onboarding plan for a new programmatic trading desk customer
- Analyzing customer campaign data to identify optimization opportunities and driving improved performance
- Collaborating with internal teams to gather customer feedback and inform product improvements for Amazon DSP
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and the customer-centric focus of the Programmatic Solutions Consultant role.
❓ Key Questions to Ask During Interview
- Can you describe the typical day-to-day responsibilities of a Programmatic Solutions Consultant in this role?
- How does the Programmatic Solutions Consultant team collaborate with other internal teams to address customer needs and improve the product?
- What opportunities are there for career growth and development within the Programmatic Solutions Consultant team and Amazon Advertising more broadly?
- How does Amazon support work-life balance for employees in this role?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and provides valuable insights into the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Amazon Jobs website
- Tailor your resume and cover letter to highlight your relevant experience in programmatic advertising and customer relationship management
- Prepare for the interview by researching Amazon's advertising platform and industry trends
- Prepare questions to ask the interviewer to demonstrate your interest in the role and company
- Follow up with the hiring manager within one week after the interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
