Project Specialist , Network Growth

📌 Core Information

🔹 Job Title: Project Specialist, Network Growth

🔹 Company: FourKites

🔹 Location: Chennai, Tamil Nādu, India

🔹 Job Type: Full-Time/Part-Time

🔹 Category: Operations

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Managing carrier onboarding to the FourKites platform
• Leading carrier calls and setting follow-up tasks
• Navigating enterprise-level software and solving complex problems
• Collaborating cross-functionally to improve processes and products

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, dynamic environment.

📋 Key Responsibilities

✅ Onboard carriers to the FourKites platform, including creative problem-solving and decision-making on carrier integration

✅ Lead carrier calls, set follow-up tasks, and action items

✅ Diagnose and solve complex technical and operational problems using enterprise-level software

✅ Provide regular updates on onboarding and compliance progress to customers

✅ Maintain clear, updated, and accurate records in the CRM and other internal documentation

✅ Identify and implement best practices for capturing and utilizing visibility data

✅ Engage carriers to improve operations and tracking quality through proactive account management

✅ Monitor data and collaborate with carriers and shippers to resolve issues promptly

✅ Complete strategic projects as assigned and collaborate to complete company and department OKRs

✅ Act as a stakeholder and voice for Operations and carriers, providing product feedback and serving as a product subject matter expert

✅ Achieve individual quarterly OKRs and KPIs

ASSUMPTION: This role involves a high degree of multitasking, requiring the ability to switch between various tasks and tools seamlessly.

🎯 Required Qualifications

Education: Bachelor's degree from an accredited university preferred but not required

Experience: No specific experience required, but customer-facing experience is a plus

Required Skills:

• Proficient in MS Office, Google Apps, and CRM tools
• Strong verbal and written communication skills
• Superior organization skills and attention to detail
• Comfortable talking to a wide variety of people, including senior leadership
• Insatiable curiosity and love for learning new things

Preferred Skills:

• Experience in logistics or SaaS

ASSUMPTION: While a bachelor's degree is preferred, FourKites values skills and experience over formal education.

💰 Compensation & Benefits

Salary Range: INR 4,00,000 - 6,00,000 per annum (Estimated based on industry standards for entry-level operations roles in Chennai)

Benefits:

• Stock Options
• Outstanding Benefits
• Parental Leave
• Annual Wellness Stipend
• Volunteer Days

Working Hours: Full-time (40 hours/week) or part-time schedules available

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's skills and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically focused on supply chain visibility and logistics

Company Size: Medium (501-1,000 employees) - Offers a collaborative culture and opportunities for growth

Founded: 2014 - FourKites has established itself as a global leader in real-time supply chain visibility

Company Description:

• FourKites is the #1 supply chain visibility platform in the world
• Tracks over 2.5 million shipments daily across various modes of transportation
• Works with over 1,000 brands, including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies

Company Specialties:

• Logistics and Supply Chain
• Cloud Computing
• Connected Devices
• Trucking
• Transportation and Logistics
• Supply Chain Visibility
• LTL Freight
• Shipping
• Digital Transformation
• Freight and Logistics Visibility
• Logistics Data Integration
• Disruption Management

Company Website: fourkites.com

ASSUMPTION: FourKites' focus on real-time data and machine learning sets it apart in the supply chain industry.

📊 Role Analysis

Career Level: Entry-level to mid-level operations role with opportunities for growth

Reporting Structure: Reports directly to the Operations Manager

Work Arrangement: Hybrid - Combines on-site work with remote flexibility

Growth Opportunities:

• Advancement within the Operations department
• Expansion into other areas of the business, such as Sales or Customer Success
• Professional development through training and workshops

ASSUMPTION: This role offers a clear path for career progression within the Operations department and the broader organization.

🌍 Location & Work Environment

Office Type: Hybrid - Combines on-site work with remote flexibility

Office Location(s): Chennai, Tamil Nādu, India

Geographic Context:

• Chennai is the capital city of Tamil Nādu, located in southern India
• Known for its cultural heritage, historical landmarks, and vibrant food scene
• Offers a mix of urban and suburban living options

Work Schedule: Full-time (40 hours/week) or part-time schedules available

ASSUMPTION: Chennai's diverse culture and urban environment provide a stimulating work environment for employees.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• On-site or virtual interview with the Operations Manager and team members
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills
• Communication and interpersonal skills
• Organizational skills and attention to detail
• Adaptability and resilience in a fast-paced environment

Application Tips:

• Highlight relevant skills and experiences in your resume, focusing on customer-facing roles and problem-solving
• Tailor your cover letter to demonstrate your understanding of the role and FourKites' mission
• Prepare for behavioral and situational interview questions that assess your problem-solving skills and adaptability

ATS Keywords: Carrier Onboarding, Customer Service, Technical Problem Solving, Project Management, Operations, Logistics, SaaS, CRM Tools, Microsoft Office, Google Apps

ASSUMPTION: FourKites uses an Applicant Tracking System (ATS) to filter and manage job applications, so including relevant keywords in your resume can improve your chances of being selected.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Apps (Gmail, Google Drive, Google Docs)
• CRM Tools (e.g., Salesforce, HubSpot)
• Enterprise-level software (e.g., ERP, TMS)

ASSUMPTION: Familiarity with these tools is essential for success in this role, as they are used daily for communication, data management, and problem-solving.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Empowering
• Inclusive

Work Style:

• Fast-paced and dynamic
• Data-driven and analytical
• Collaborative and team-oriented
• Adaptable and resilient

Self-Assessment Questions:

• Do you thrive in fast-paced, dynamic environments?
• Are you comfortable using data to inform decision-making?
• Do you enjoy working collaboratively with diverse teams?
• Are you adaptable and resilient in the face of change?

ASSUMPTION: FourKites values employees who are comfortable working in a fast-paced, data-driven, and collaborative environment.

⚠️ Potential Challenges

• Managing multiple projects and tasks simultaneously
• Adapting to a fast-paced, dynamic work environment
• Working with diverse teams and stakeholders
• Navigating enterprise-level software and complex problems

ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Unlike traditional logistics roles, this position focuses on real-time data and technology to drive operational efficiency
• FourKites' focus on innovation and collaboration sets it apart from other supply chain visibility providers
• Career progression opportunities within the Operations department and the broader organization

ASSUMPTION: This role offers a unique blend of operational and technological responsibilities, providing a strong foundation for a career in supply chain management or technology.

📝 Sample Projects

• Onboarding a major carrier to the FourKites platform, including creative problem-solving and decision-making on carrier integration
• Leading a cross-functional project to improve carrier communication and collaboration
• Developing and implementing a new process for monitoring and resolving data discrepancies

ASSUMPTION: These projects demonstrate the range of responsibilities and the level of autonomy and initiative expected in this role.

❓ Key Questions to Ask During Interview

• What are the most significant challenges facing the Operations team currently, and how can this role contribute to addressing them?
• How does FourKites support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does FourKites foster a culture of innovation and collaboration?
• What opportunities are there for career progression within the Operations department and the broader organization?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in and understanding of the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences, focusing on customer-facing roles and problem-solving
• Write a compelling cover letter that demonstrates your understanding of the role and FourKites' mission
• Prepare for behavioral and situational interview questions that assess your problem-solving skills and adaptability
• Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.