📌 Core Information
🔹 Job Title: Project Specialist, Network Growth
🔹 Company: FourKites
🔹 Location: Chicago, Illinois, United States
🔹 Job Type: Full-Time / Part-Time
🔹 Category: Operations
🔹 Date Posted: April 21, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Managing carrier onboarding to the FourKites platform
- Solving complex technical and operational problems
- Collaborating cross-functionally to streamline processes and improve products
- Achieving individual quarterly OKRs and KPIs
ASSUMPTION: This role requires strong problem-solving skills, adaptability, and the ability to manage multiple projects simultaneously.
📋 Key Responsibilities
✅ Onboard carriers to the FourKites platform, creatively solving unique and changing problems
✅ Lead carrier calls, set follow-up tasks, and action items
✅ Navigate and understand enterprise-level software, diagnose, and solve complex technical and operational problems
✅ Provide regular updates on onboarding and compliance progress to customers
✅ Maintain clear, updated, and accurate records in the CRM and other relevant internal documentation
✅ Identify and implement best practices for capturing and utilizing visibility data
✅ Engage carriers to improve operations and tracking quality through proactive account management
✅ Monitor data and collaborate with carriers and shippers to resolve issues promptly
✅ Complete strategic projects as assigned and collaborate to complete company and department OKRs
✅ Act as a stakeholder and a voice for Operations and carriers, providing product feedback and serving as a product subject matter expert
ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication skills.
🎯 Required Qualifications
Education: Bachelor's degree from an accredited university preferred but not required
Experience: None specified (Entry-Level)
Required Skills:
- Proficient in MS Office, Google Apps, and CRM tools
- Customer-facing experience
- Problem-solving skills
- Strong verbal and written communication skills
- Superior organization skills and attention to detail
- Comfortable talking to a wide variety of people, including senior leadership
Preferred Skills:
- Experience in logistics or SaaS
ASSUMPTION: While a bachelor's degree is preferred, relevant experience and skills may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $55,000 - $75,000 per year (Estimated, based on industry standards for entry-level operations roles in Chicago)
Benefits:
- Stock Options
- Outstanding Benefits
- Parental Leave
- Annual Wellness Stipend
- Volunteer Days
Working Hours: Full-time (40 hours/week) or Part-time (flexible schedule)
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level operations roles in Chicago. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, focusing on logistics and supply chain management
Company Size: Medium (501-1,000 employees) - Offers a collaborative culture and opportunities for growth
Founded: 2014 - FourKites is a well-established company with a proven track record in the industry
Company Description:
- FourKites is the #1 supply chain visibility platform in the world
- Tracks over 2.5 million shipments daily across various modes of transportation
- Provides real-time data and powerful machine learning to help companies digitize their end-to-end supply chains
Company Specialties:
- Logistics and Supply Chain
- Cloud Computing
- Connected Devices
- Trucking
- Transportation and Logistics
- Supply Chain Visibility
- LTL Freight
- Shipping
- Digital Transformation
- Freight and Logistics Visibility
- Logistics Data Integration
- Disruption Management
Company Website: fourkites.com
ASSUMPTION: FourKites is a well-established company with a strong reputation in the logistics and supply chain industry. They offer competitive compensation and benefits packages.
📊 Role Analysis
Career Level: Entry-Level - This role is an excellent starting point for individuals interested in operations, logistics, or supply chain management
Reporting Structure: The Project Specialist will report directly to the Operations Manager
Work Arrangement: Hybrid - A combination of on-site and remote work, with flexible scheduling options
Growth Opportunities:
- Progression to senior roles within the Operations department
- Expansion into other areas of the business, such as Sales, Marketing, or Product
- Opportunities to work on strategic projects and contribute to company-wide OKRs
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to learn, develop, and advance within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with a focus on employee well-being
Office Location(s): Chicago, Illinois, United States
Geographic Context:
- Chicago is a major logistics hub, offering ample opportunities for professional growth and networking
- The city is known for its vibrant culture, diverse neighborhoods, and extensive public transportation system
- FourKites' office is located in the heart of Chicago, providing easy access to amenities and attractions
Work Schedule: Flexible, with a focus on results and productivity
ASSUMPTION: The work environment at FourKites is collaborative, supportive, and focused on employee growth and success.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the Hiring Manager
- In-depth behavioral and technical interview with the Operations team
- Final interview with the Operations Manager or another senior leader
Key Assessment Areas:
- Problem-solving skills and ability to manage multiple projects
- Communication and interpersonal skills
- Technical proficiency in MS Office, Google Apps, and CRM tools
- Understanding of logistics and supply chain principles
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on problem-solving, communication, and customer service
- Tailor your cover letter to demonstrate your understanding of the role and your fit with FourKites' company culture
- Prepare examples of your problem-solving skills and ability to manage multiple projects
ATS Keywords: Project Management, Customer Service, Technical Problem Solving, Communication, Organization, Critical Thinking, Creativity, Data Analysis, Collaboration, Account Management, CRM Proficiency, Logistics Knowledge, SaaS Experience, Presentation Skills, Adaptability, Detail Orientation, Curiosity
ASSUMPTION: The interview process at FourKites is designed to assess your problem-solving skills, communication abilities, and cultural fit within the company.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Apps (Gmail, Google Drive, Google Docs)
- CRM tools (e.g., Salesforce, HubSpot)
- Enterprise-level software (e.g., ERP, WMS)
ASSUMPTION: Proficiency in Microsoft Office, Google Apps, and CRM tools is essential for this role. Familiarity with enterprise-level software is a plus.
👔 Cultural Fit Considerations
Company Values:
- Collaboration
- Innovation
- Customer-centricity
- Empowerment
- Integrity
Work Style:
- Fast-paced and dynamic
- Focus on results and productivity
- Collaborative and supportive
- Empowering and inclusive
Self-Assessment Questions:
- Do you thrive in fast-paced environments and enjoy managing multiple projects simultaneously?
- Are you comfortable communicating with a wide variety of people, including senior leadership?
- Do you have a strong desire to learn and adapt to new situations?
ASSUMPTION: FourKites values candidates who are adaptable, collaborative, and results-driven. They prioritize cultural fit and look for individuals who align with their company values.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Navigating complex enterprise-level software and solving technical problems
- Adapting to a fast-paced and dynamic work environment
- Working with a diverse range of customers and carriers, each with their own unique needs and expectations
ASSUMPTION: This role presents unique challenges that require strong problem-solving skills, adaptability, and excellent communication abilities.
📈 Similar Roles Comparison
- Unlike traditional operations roles, this position focuses heavily on carrier onboarding and management, rather than day-to-day operations
- FourKites' focus on real-time data and machine learning sets it apart from competitors in the logistics and supply chain industry
- This role offers significant growth potential and the opportunity to work on strategic projects that impact the company's overall success
ASSUMPTION: This role is unique in its focus on carrier onboarding and management, and offers significant growth potential for the right candidate.
📝 Sample Projects
- Developing and implementing a new carrier onboarding process to improve efficiency and reduce errors
- Collaborating with the product team to enhance the FourKites platform based on carrier feedback and industry trends
- Analyzing carrier performance data to identify trends and opportunities for improvement
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in this role.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the Operations team currently, and how can this role help address them?
- How does FourKites support the professional growth and development of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does FourKites measure the success of this role, and what metrics will I be responsible for tracking?
- What is the team structure like, and who will I be working closely with in this role?
ASSUMPTION: These questions are designed to help you better understand the role, the team, and the company, and to demonstrate your interest and engagement in the process.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your problem-solving skills, customer service experience, and relevant technical proficiencies
- Write a cover letter that demonstrates your understanding of the role and your fit with FourKites' company culture
- Prepare examples of your problem-solving skills and ability to manage multiple projects
- Follow up with the Hiring Manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
