C

Provider Engagement Account Manager

Centene Corporation
Full-time
Remote
Worldwide
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Provider Engagement Account Manager

πŸ”Ή Company: Centene Corporation

πŸ”Ή Location: Hawaii, United States

πŸ”Ή Job Type: Remote

πŸ”Ή Category: πŸ’Ό Account Management

πŸ”Ή Date Posted: March 31, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: Hybrid

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Maintaining strategic partnerships between the health plan and contracted provider networks
  • Ensuring high-quality care delivery to members through engagement with providers
  • Driving network performance for optimal contract incentive performance
  • Providing consultative account management and issue resolution

ASSUMPTION: The job overview suggests a focus on both strategic relationship building and operational issue resolution within provider networks.

πŸ“‹ Key Responsibilities

βœ… Serve as the primary contact and liaison for providers

βœ… Triage and address provider issues with internal partners

βœ… Resolve and communicate changes in provider claims and demographic information

βœ… Educate providers on referrals, claims submission, and electronic data interchange (EDI)

βœ… Conduct provider orientations and update orientation materials

βœ… Manage network performance using a consultative approach

βœ… Evaluate and implement strategies to improve provider performance

βœ… Drive improvements in risk, quality, cost efficiency, and utilization

βœ… Complete special projects and comply with company policies

ASSUMPTION: Responsibilities focus heavily on provider interaction, education, and ongoing performance management.

🎯 Required Qualifications

Education: Bachelor's degree in a related field or equivalent experience

Experience: 2 years in managed care, provider relations, quality improvement, or similar fields

Required Skills:

  • Provider Relations
  • Claims Management
  • Project Management

Preferred Skills:

  • HEDIS/Quality Measures
  • Contracting and Utilization Management

ASSUMPTION: The emphasis is on practical experience in healthcare management and familiarity with quality metrics.

πŸ’° Compensation & Benefits

Salary Range: $55,100.00 - $99,000.00 per year

Benefits:

  • Competitive pay and health insurance
  • 401K and stock purchase plans
  • Tuition reimbursement and paid time off

Working Hours: 40 hours per week, with flexible arrangements possible

ASSUMPTION: Compensation is competitive and aligns with industry standards given the skills and experience required.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Hospitals and Health Care

Company Size: 10,001+ employees, reflecting a large-scale operation with diverse opportunities

Founded: 1984

Company Description:

  • A leading healthcare enterprise committed to improving health outcomes
  • Offers affordable, high-quality healthcare solutions
  • Culturally sensitive and inclusive hiring practices

Company Specialties:

  • Contracting
  • Network Development
  • Managed Care

Company Website: http://www.centene.com

ASSUMPTION: The company has the resources and infrastructure to support employees effectively.

πŸ“Š Role Analysis

Career Level: Mid-level, suitable for professionals with some experience in healthcare management

Reporting Structure: Reports likely to senior account management or network management

Work Arrangement: Hybrid, requiring local travel four days a week

Growth Opportunities:

  • Advancement into senior management positions
  • Involvement in strategic network projects
  • Opportunity to specialize in HEDIS and quality measures

ASSUMPTION: Professional growth is available through involvement in high-impact healthcare initiatives.

🌍 Location & Work Environment

Office Type: Remote with potential office or field-based interactions

Office Location(s): Based in Hawaii, with a focus on local provider networks

Geographic Context:

  • Limited to Hawaii with local travel
  • Region-specific healthcare delivery insights necessary
  • Consultative presence required onsite with providers

Work Schedule: Standard 40-hour workweek with some flexibility

ASSUMPTION: Local knowledge of healthcare practices in Hawaii is beneficial for successful execution of responsibilities.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submitted through company portal
  • Initial phone screen with HR recruiter
  • Video or in-person interview with hiring manager

Key Assessment Areas:

  • Experience in provider relations
  • Ability to manage network performance and resolve issues
  • Understanding of HEDIS/Quality measures

Application Tips:

  • Highlight successful project management experiences
  • Demonstrate knowledge in managed care
  • Prepare examples of provider issue resolutions

ATS Keywords: Provider Relations, Quality Improvement, Claims Management, HEDIS

ASSUMPTION: Candidates who effectively showcase specialized healthcare experience and technical skills will stand out.

πŸ› οΈ Tools & Technologies

  • Electronic Data Interchange (EDI) Systems
  • Healthcare Claims Systems
  • Performance Analytics Tools

ASSUMPTION: Familiarity with healthcare data systems and technology platforms will be crucial for effective job performance.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to Community
  • Quality and Integrity
  • Innovative and Strategic Thinking

Work Style:

  • Collaborative team engagement
  • Proactive problem-solving approach
  • Flexibility in handling dynamic situations

Self-Assessment Questions:

  • How do you prioritize provider network issues?
  • How familiar are you with local healthcare challenges?
  • What is your approach to continuous provider education?

ASSUMPTION: A candidate with strong relational skills and adaptability in managing complex healthcare environments is ideal.

⚠️ Potential Challenges

  • Balancing remote work with local travel requirements
  • Navigating complex provider network challenges
  • Adapting to emerging healthcare regulations and standards
  • Managing diverse expectations from multiple stakeholders

ASSUMPTION: The role may require resilience in face of evolving healthcare practices and regulatory environments.

πŸ“ˆ Similar Roles Comparison

  • More traveling compared to similar remote roles
  • Greater focus on local community health outcomes
  • Enhanced emphasis on collaborative performance metrics

ASSUMPTION: This role provides heightened engagement at the community level compared to similar positions in larger markets.

πŸ“ Sample Projects

  • Implementing provider training programs in Hawaii
  • Developing a performance improvement plan for regional networks
  • Coordinating special health initiatives across provider partnerships

ASSUMPTION: Projects will focus on strengthening local healthcare delivery through tailored provider engagement strategies.

❓ Key Questions to Ask During Interview

  • What are the key metrics for performance evaluation?
  • How does the company support remote work dynamics in Hawaii?
  • Can you provide examples of successful provider engagements?
  • How are changes in healthcare policy communicated to the team?
  • What resources are available for provider relationship management?

ASSUMPTION: Asking questions focusing on metrics, support, and resources will give deeper insights into the role.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare your resume focusing on relevant provider relations and healthcare management experience
  • Complete any requested assessments or questionnaires
  • Follow up with a personalized message to HR or hiring team
  • Stay updated on application status through the company's portal

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.