📌 Core Information
🔹 Job Title: Public Relations F&B
🔹 Company: AccorHotel
🔹 Location: Marrakech, Marrakech-Safi, Morocco
🔹 Job Type: Full-Time
🔹 Category: Hospitality
🔹 Date Posted: June 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Ensuring exceptional customer experience by acting as a liaison between operational teams, clients, and marketing/sales departments
- Managing customer interactions and maximizing satisfaction through RPS (Guest Satisfaction Score) management
- Contributing to the enhancement of the F&B offering through targeted marketing and sales initiatives
- Collaborating with various departments to ensure a consistent and high-quality customer experience
ASSUMPTION: This role is ideal for candidates with a background in customer relationship management or hospitality, seeking to develop their skills in a dynamic and multicultural environment.
📋 Key Responsibilities
✅ Customer Experience & Relationship Management: Supervise customer interactions, manage RPS, collect and analyze feedback, coordinate VIP arrivals, and handle special occasions and personalized events
✅ Marketing & Sales: Participate in promotional campaigns, encourage customer loyalty, collaborate with the sales department for cross-selling and upselling opportunities, and contribute to the creation of communication materials
✅ Internal Coordination: Ensure consistency in service quality and customer experience across different F&B outlets, participate in daily operational briefings, and follow up on customer feedback and special events
ASSUMPTION: This role requires strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment.
🎯 Required Qualifications
Education: Not specified
Experience: 2-3 years in a similar role or customer relationship management, ideally within the hospitality or restaurant sector
Required Skills:
- Excellent customer relationship management skills
- Data analysis skills (RPS, feedback)
- Basic marketing and sales knowledge in the hospitality industry
Preferred Skills:
- Proficiency in a third language
ASSUMPTION: Candidates with relevant experience and a strong customer focus are likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: The salary range for this position is estimated to be between 15,000 MAD and 25,000 MAD per month, based on industry standards for a mid-level position in the hospitality sector in Morocco. This estimate may vary depending on the candidate's experience and qualifications.
Benefits:
Working Hours: Full-time (40 hours per week), with flexible scheduling to accommodate peak customer demand
ASSUMPTION: The salary range provided is an estimate and should be confirmed with the employer.
📌 Applicant Insights
🔍 Company Context
Industry: AccorHotel operates in the hospitality industry, offering a wide range of hotel brands and services worldwide
Company Size: AccorHotel is a large corporation with over 10,000 employees, providing ample opportunities for career growth and development
Founded: AccorHotel was founded in 1967 and has since grown into a global leader in the hospitality industry
Company Description:
- AccorHotel is dedicated to providing personalized services and expert solutions to suit all desires and needs
- The company aims to break new ground in hospitality and inspire new ways to experience the world
- AccorHotel is committed to making a positive impact both locally and globally, ensuring that hospitality benefits not only the few but all
Company Specialties:
Company Website: https://www.group.accor.com
ASSUMPTION: AccorHotel's extensive experience and global presence make it an attractive employer for candidates seeking international career opportunities.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development within the company
Reporting Structure: This role reports directly to the F&B Manager and works closely with various departments, including marketing, sales, and operations
Work Arrangement: On-site, with flexible scheduling to accommodate peak customer demand
Growth Opportunities:
- Progression within the F&B department or other departments within the company
- International career opportunities, given AccorHotel's global presence
- Development of skills in marketing, sales, and customer relationship management
ASSUMPTION: This role offers numerous opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: The Fairmont Royal Palm Marrakech is a luxury resort located in an olive grove, surrounded by the Atlas Mountains
Office Location(s): Marrakech, Morocco
Geographic Context:
- Marrakech is a vibrant city known for its historic medina, vibrant markets, and cultural attractions
- The resort is located approximately 20 minutes from the city center and offers easy access to local attractions and amenities
- The resort's unique location provides a peaceful and relaxing work environment
Work Schedule: Full-time, with flexible scheduling to accommodate peak customer demand
ASSUMPTION: The resort's unique location and work environment may appeal to candidates seeking a balance between a dynamic work environment and a peaceful setting.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site interview with the F&B Manager and other department heads
- Final decision and job offer
Key Assessment Areas:
- Customer relationship management skills
- Data analysis and problem-solving abilities
- Language proficiency (French and English)
- Cultural fit and adaptability
Application Tips:
- Highlight relevant experience in customer relationship management or hospitality
- Demonstrate strong communication and interpersonal skills in your resume and cover letter
- Prepare for behavioral and situational interview questions focused on customer service, problem-solving, and teamwork
ATS Keywords: Customer Relationship Management, Data Analysis, Marketing, Sales, Customer Satisfaction, VIP Management, Event Planning, Teamwork, Communication, Problem-Solving
ASSUMPTION: The interview process may vary depending on the candidate's qualifications and the company's current hiring needs.
🛠️ Tools & Technologies
- SARA app (for incident management and VIP coordination)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer relationship management software (CRM)
- Marketing and sales software (e.g., Salesforce, HubSpot)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's current systems and processes.
👔 Cultural Fit Considerations
Company Values:
- Acting with integrity
- Being innovative and creative
- Caring for others and showing empathy
Work Style:
- Dynamic and fast-paced work environment
- Collaborative and team-oriented culture
- Focus on customer satisfaction and excellence
Self-Assessment Questions:
- Do you have strong customer relationship management skills and a passion for providing exceptional customer service?
- Are you comfortable working in a dynamic and fast-paced environment, with a focus on teamwork and collaboration?
- Do you have strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and colleagues?
ASSUMPTION: Candidates who align with AccorHotel's values and work style are likely to be a good fit for this role.
⚠️ Potential Challenges
- Managing customer expectations and resolving conflicts in a high-pressure environment
- Balancing multiple responsibilities and prioritizing tasks in a dynamic work environment
- Adapting to a multicultural work environment and communicating effectively with diverse teams and customers
- Meeting and exceeding customer satisfaction targets consistently
ASSUMPTION: These challenges may vary depending on the candidate's skills, experience, and the specific demands of the role.
📈 Similar Roles Comparison
- This role is similar to other customer relationship management positions in the hospitality industry, with a focus on marketing, sales, and customer satisfaction
- However, this role is unique in its focus on the F&B sector and the specific demands of managing customer interactions in a luxury resort setting
- Career progression in this role may lead to opportunities in marketing, sales, or customer relationship management within the company or the broader hospitality industry
ASSUMPTION: This role offers unique opportunities for professional growth and development within the company and the broader hospitality industry.
📝 Sample Projects
- Developing and implementing a targeted marketing campaign to increase customer loyalty and engagement
- Analyzing customer feedback and identifying trends to inform service improvements and enhancements
- Coordinating a high-profile VIP event, ensuring exceptional customer satisfaction and exceeding expectations
ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and initiatives that may be required in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the F&B department and the resort as a whole?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days, and how will my performance be evaluated?
- How does the company approach customer relationship management and customer satisfaction in the F&B sector?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: These interview questions are intended to help candidates better understand the role, the company culture, and the expectations for success in this position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the AccorHotel careers portal
- Tailor your resume and cover letter to highlight your relevant experience and skills in customer relationship management, marketing, and sales
- Prepare for the interview by researching the company, the role, and the industry, and by practicing common interview questions and responses
- Follow up with the hiring manager after the interview to express your appreciation for the opportunity and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
