PUDO Points Account Agent

📌 Core Information

🔹 Job Title: PUDO Points Account Agent

🔹 Company: Pickit

🔹 Location: Santiago, Región Metropolitana, Chile

🔹 Job Type: On-site (Hybrid)

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: May 20, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Managing and supporting PUDO points for efficient operations
• Ensuring customer satisfaction through excellent service
• Collaborating with cross-functional teams to improve processes
• Working in a dynamic and growing eCommerce logistics company

ASSUMPTION: This role requires strong communication skills and a basic understanding of account management and customer service. Previous experience in a similar role or industry is not necessarily required, as training will be provided.

📋 Key Responsibilities

✅ Manage and support PUDO points to ensure smooth operations and customer satisfaction

✅ Collaborate with cross-functional teams to improve processes and services

✅ Handle customer inquiries and resolve issues professionally

✅ Maintain accurate records and reports on PUDO point performance

✅ Assist in the onboarding and training of new PUDO point partners

ASSUMPTION: This role involves a combination of administrative tasks, customer service, and process improvement. Strong organizational skills and attention to detail are essential for success in this position.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Entry-level (0-2 years) in a related field or role

Required Skills:

• Excellent communication skills in Spanish and English
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office Suite
• Ability to work independently and in a team environment

Preferred Skills:

• Experience in account management or customer service
• Familiarity with eCommerce logistics or related industries
• Bilingual or multilingual skills

ASSUMPTION: While previous experience in account management or customer service is not required, candidates with relevant experience may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: The salary range for this position is estimated to be between CLP 1,200,000 and CLP 1,800,000 per year, based on industry standards for entry-level account management roles in Santiago, Chile. This estimate may vary depending on the candidate's experience and qualifications.

Benefits:

• Health insurance
• Retirement plan
• Employee discounts on products and services
• Opportunities for professional growth and development

Working Hours: Full-time (40 hours per week), with a flexible hybrid work arrangement (2 days on-site, 3 days remote)

ASSUMPTION: The provided salary range is an estimate based on market research and may vary depending on the candidate's qualifications and experience. The actual salary may be higher or lower than the estimated range.

📌 Applicant Insights

🔍 Company Context

Industry: Pickit operates in the IT Services and IT Consulting industry, focusing on end-to-end logistics solutions for eCommerce stores in Latin America.

Company Size: Pickit is a mid-sized company with 201-500 employees, providing a collaborative and dynamic work environment.

Founded: Pickit was founded in 2015 and has since grown to operate in Argentina, Mexico, Colombia, Chile, Peru, and Uruguay.

Company Description:

• Pickit is a technology company that provides end-to-end logistics solutions to improve the distribution strategy of eCommerce stores in Latin America.
• The company offers pick-up point shipping, home delivery, and returns services, facilitating the delivery and pick-up of packages.
• Pickit aims to generate flexibility, efficiency, and adaptability to exceed the expectations of its clients and consumers.

Company Specialties:

• E-Commerce
• Customer service
• Transportation
• Technology

Company Website: Pickit for eCommerce

ASSUMPTION: Pickit's focus on eCommerce logistics and customer service makes this role an excellent opportunity for candidates interested in the eCommerce industry and looking to develop their skills in account management and customer service.

📊 Role Analysis

Career Level: Entry-level (0-2 years) in account management or a related field

Reporting Structure: This role reports directly to the PUDO Points Manager

Work Arrangement: Hybrid (2 days on-site, 3 days remote)

Growth Opportunities:

• Advancement to a senior account management role
• Expansion into other areas of the business, such as operations or business development
• Professional development through training and workshops

ASSUMPTION: This entry-level role offers opportunities for professional growth and development within the company, as well as the chance to gain valuable experience in the eCommerce logistics industry.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): Santiago, Chile

Geographic Context:

• Santiago is the capital and largest city of Chile, with a population of over 6 million people.
• The city offers a mix of urban and natural environments, with numerous parks, museums, and cultural attractions.
• Santiago has a Mediterranean climate, with mild winters and warm summers.

Work Schedule: Full-time (40 hours per week), with a flexible hybrid work arrangement (2 days on-site, 3 days remote)

ASSUMPTION: The hybrid work arrangement provides a balance between on-site collaboration and remote flexibility, allowing employees to enjoy the best of both worlds.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the HR department
• On-site or virtual interview with the hiring manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication skills in Spanish and English
• Problem-solving and analytical skills
• Organizational skills and attention to detail
• Adaptability and teamwork

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare examples of your problem-solving and customer service skills for the interview
• Research Pickit's company culture and values to demonstrate your fit for the role

ATS Keywords: Account management, customer service, PUDO points, eCommerce, logistics, operations, process improvement, Spanish, English

ASSUMPTION: The application process for this role may vary depending on the candidate's qualifications and the company's hiring needs. Applicants should be prepared for a thorough assessment of their skills and experiences.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer relationship management (CRM) software
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: The required tools and technologies for this role are standard for the industry and can be easily learned by candidates with relevant experience or a willingness to adapt.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Adaptable
• Results-driven

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Focused on continuous improvement
• Adaptable to change and new challenges

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you comfortable working in a team and collaborating with cross-functional departments?
• Do you have strong communication skills in Spanish and English?
• Are you adaptable and able to learn new tools and processes quickly?

ASSUMPTION: Candidates who align with Pickit's company values and work style will be more likely to succeed in this role and contribute to the company's continued growth and success.

⚠️ Potential Challenges

• Managing multiple PUDO points and ensuring consistent performance across all locations
• Adapting to a fast-paced, dynamic work environment
• Balancing on-site and remote work responsibilities effectively
• Dealing with customer inquiries and issues professionally and efficiently

ASSUMPTION: The potential challenges in this role can be overcome with strong organizational skills, effective communication, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• This role is similar to an entry-level account management position in the eCommerce or logistics industries, with a focus on customer service and process improvement.
• Compared to other account management roles, this position offers the opportunity to work in a dynamic, growing company with a strong focus on innovation and customer-centricity.
• In terms of career path, this role can lead to advancement into senior account management or expansion into other areas of the business, such as operations or business development.

ASSUMPTION: While this role shares similarities with other entry-level account management positions, its unique focus on eCommerce logistics and customer service sets it apart from other opportunities in the market.

📝 Sample Projects

• Implementing a new customer service process to improve response times and customer satisfaction
• Collaborating with the operations team to optimize PUDO point performance and reduce delivery times
• Conducting market research to identify trends and opportunities in the eCommerce logistics industry

ASSUMPTION: The sample projects provided are intended to give applicants an idea of the types of tasks and initiatives they may work on in this role. The actual projects and responsibilities may vary depending on the company's needs and the candidate's skills and experiences.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the company's overall growth strategy?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for its employees?
• What is the company's approach to innovation and continuous improvement?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates the candidate's interest in the role and their commitment to understanding the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant skills and experiences for this role
• Prepare a cover letter that demonstrates your enthusiasm for the position and your alignment with Pickit's company values
• If applicable, prepare examples of your problem-solving and customer service skills for the interview
• Follow up with the HR department one week after submitting your application to confirm receipt and inquire about the next steps in the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.