Refer a Friend Special Campaign - Spain

📌 Core Information

🔹 Job Title: Refer a Friend Special Campaign - Spain

🔹 Company: CNX

🔹 Location: A Coruña, Galicia, Spain

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing customer service support via calls and the Internet
• Resolving routine problems related to client's products or services
• Interfacing with customers effectively
• Handling both inbound and outbound communications

ASSUMPTION: The role is customer-service oriented, focusing primarily on communication via call centers and internet platforms, typical of a customer support or advisory position.

📋 Key Responsibilities

✅ Interface with customers through various communication channels

✅ Provide support to resolve routine issues

✅ Handle queries related to products or services

ASSUMPTION: Responsibilities focus on routine issue resolution, indicating that complex problem-solving may be escalated to higher support levels.

🎯 Required Qualifications

Education: Not specified

Experience: The position is open to individuals with 0-2 years of experience

Required Skills:

• Customer Service
• Problem Resolution
• Effective Communication (via calls and internet)

Preferred Skills:

• Experience in similar roles
• Familiarity with call center operations

ASSUMPTION: Given the entry-level experience requirement, the job likely offers training, assuming candidates possess basic communication and problem-solving skills.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health insurance
• Company discounts
• Paid training

Working Hours: 40 hours per week

ASSUMPTION: Compensation details are generally aligned with industry standards for entry-level customer service positions, typically including basic healthcare and job-security benefits.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 10,001+ employees

Founded: Not Specified

Company Description:

• Leading global technology and services company
• Designs and operates end-to-end solutions
• Focuses on technology-powered customer experiences

Company Specialties:

• Technical Support
• Sales and Marketing
• Call Centers

Company Website: http://www.concentrix.com

ASSUMPTION: Company reputation and size imply stability and resources for employee development, despite the lack of founding year.

📊 Role Analysis

Career Level: Entry-Level

Reporting Structure: Reports likely to a team lead or supervisor

Work Arrangement: Primarily on-site in A Coruña

Growth Opportunities:

• Potential transition to higher-level customer service roles
• Opportunity to develop communication and problem-solving skills
• Movement towards managerial positions within customer service

ASSUMPTION: The entry-level nature suggests a foundation for career building within the company, reflective of standard practices in large corporations like Concentrix.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): Railway Building, Olivenza, ESP

Geographic Context:

• A Coruña is a prominent city in the Galicia region
• The area offers a mix of historical and modern infrastructure
• Accessible transport links within the city

Work Schedule: Standard full-time hours, Monday through Friday

ASSUMPTION: The office location is strategically placed for easy commute, aligned with Concentrix's model of central urban offices.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• On-site or video interview focusing on customer service abilities

Key Assessment Areas:

• Communication skills
• Problem-solving capacity
• Cultural fit and adaptability

Application Tips:

• Highlight any previous customer service experience
• Showcase your problem-solving skills
• Prepare to discuss specific customer interactions

ATS Keywords: Customer Service, Problem Resolution, Inbound Calls, Outbound Calls, Communication Skills

ASSUMPTION: The application process is standardized, emphasizing communication proficiency as a priority for candidate evaluation.

🛠️ Tools & Technologies

• CRM Software
• VoIP Communication Systems
• Standard Computer Applications for data entry and processing

ASSUMPTION: Tools and technologies listed are commonly used in customer service roles to manage client interactions and data.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Diversity and inclusion
• Continuous improvement

Work Style:

• Collaborative work environment
• Goal-oriented projects
• Structured and routine tasks

Self-Assessment Questions:

• Am I comfortable in a fast-paced, call center environment?
• Do I excel in providing solutions to common problems?
• How do I handle routine and repetitive tasks efficiently?

ASSUMPTION: Cultural fit elements are typical in customer service-focused companies emphasizing teamwork and client satisfaction.

⚠️ Potential Challenges

• Handling high call volumes during peak times
• Resolving customer issues under pressure
• Meeting performance metrics consistently
• Adapting to varying customer needs and expectations

ASSUMPTION: Challenges are typical to customer service roles that frequently require managing stress and maintaining quality standards.

📈 Similar Roles Comparison

• Customer Support Agent in a BPO: Focuses more on support services across industries
• Call Center Operator: Primarily handles inbound calls with less emphasis on outbound services
• Online Customer Service Representative: Often more internet-focused with limited voice call elements

ASSUMPTION: Similar roles have varying emphasis on communication channels, but the core responsibility of customer interaction remains consistent.

📝 Sample Projects

• Streamlining customer communication processes
• Implementing a feedback mechanism to enhance service quality
• Participating in customer satisfaction improvement programs

ASSUMPTION: Project examples are typical opportunities within a customer service environment focused on enhancing customer experiences and operational efficiency.

❓ Key Questions to Ask During Interview

• What is the typical career path for someone in this position?
• How do you measure success in this role?
• What training programs are available for new employees?
• Are there opportunities for growth within the company?
• How does the company address performance feedback?

ASSUMPTION: Interview questions align with career-building and performance assessment, which are essential elements in customer service roles.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experiences
• Prepare for an initial phone interview by practicing common customer service scenarios
• Follow up with the recruiter if you haven’t heard back in two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.