Remarketing Customer Service Representative

📌 Core Information

🔹 Job Title: Remarketing Customer Service Representative

🔹 Company: Penske Careers

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Fri Mar 28 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service to a diverse customer base
• Managing sales-related inquiries via inbound and outbound phone calls
• Opportunities for career advancement within Penske's Remarketing organization
• Supporting a high-paced corporate sales center environment

ASSUMPTION: This role may include responsibilities for contributing to sales targets due to its placement in a corporate sales center.

📋 Key Responsibilities

✅ Handle incoming sales and customer service calls in our busy Corporate Sales Center.

✅ Explain sales procedures and respond to inquiries.

✅ Input customer information into the Salesforce.com database.

✅ Coordinate work with departments including Titles, Tax, and Asset Management.

✅ Interact with internal Penske departments and field locations.

✅ Assist with sales transactions and related administrative work.

✅ Various duties as assigned to support the efficient operation of the Sales Center.

✅ Other duties as assigned by the supervisor.

ASSUMPTION: Responsibilities may involve learning and adhering to compliance and regulatory standards given the involvement with titles and tax departments.

🎯 Required Qualifications

Education: Not specified

Experience: Some customer service experience preferred

Required Skills:

• Customer Service
• Sales Support
• Salesforce.com proficiency
• Strong Communication
• Administrative Efficiency
• Team Coordination

Preferred Skills:

• Experience in a fast-paced sales environment
• Ability to multitask and prioritize tasks efficiently

ASSUMPTION: Candidates may benefit from additional skills in leadership and problem-solving due to potential growth into sales roles.

💰 Compensation & Benefits

Salary Range: Competitive base salary (industry standards would suggest entry-level positions start at around $40,000 USD)

Benefits:

• Comprehensive benefits package
• Opportunities for professional development
• Potential for career progression within the company

Working Hours: Standard 40-hour work week, flexibility may depend on peak business hours

ASSUMPTION: The role may include standard holiday benefits and paid time off. Health insurance and retirement plans are likely components of the benefits package, reflecting industry norms.

📌 Applicant Insights

🔍 Company Context

Industry: Truck Transportation

Company Size: 10,001+ employees, indicative of a large, established company with robust resources

Founded: 1969

Company Description:

• Leading provider of innovative supply chain and logistics solutions
• Diverse industry service including automotive, retail, and healthcare logistics
• Renowned for global scale and technological integration in logistics

Company Specialties:

• Supply Chain Optimization
• Third-Party Logistics (3PL)
• Freight Management

Company Website: https://www.penskelogistics.com/

ASSUMPTION: Opportunities in such a large organization may provide significant career growth, especially in logistics and sales-related roles.

📊 Role Analysis

Career Level: Entry to early career, with development pathways

Reporting Structure: Likely report to Sales Center supervisors or managers

Work Arrangement: On-site in a corporate sales environment

Growth Opportunities:

• Progressing to Inside Sales roles
• Potential to move into management
• Cross-departmental movement through internal job postings

ASSUMPTION: As the role emphasizes growth, being proactive in skill enhancement and networking within the company may accelerate career progression.

🌍 Location & Work Environment

Office Type: Corporate sales center

Office Location(s): Not specified, generally within the United States

Geographic Context:

• Proximity to major urban centers likely beneficial
• Potential for diverse customer interactions across various time zones
• Regional Penske offices accessible based on geographic distribution

Work Schedule: Primarily within regular business hours, potential for extended hours during peak periods

ASSUMPTION: Work environment may offer a dynamic pace due to high call volume, necessitating efficient task handling and strong customer engagement strategies.

💼 Interview & Application Insights

Typical Process:

• Initial application submission and resume review
• Phone screening by HR or recruitment team
• Technical and situational interview rounds

Key Assessment Areas:

• Customer service skills and experience
• Call handling and sales proficiency
• Ability to use Salesforce.com

Application Tips:

• Highlight relevant customer service and sales experience
• Detail examples of multitasking abilities
• Ensure familiarity with Salesforce.com or similar CRM tools

ATS Keywords: Customer Service, Sales Call Handling, CRM, Salesforce, Administrative Support

ASSUMPTION: The application process might favor candidates demonstrating a balance between technical capability and interpersonal skills.

🛠️ Tools & Technologies

• Salesforce.com
• Telecommunications systems for inbound/outbound calls
• Standard office and data management software (e.g., Microsoft Office Suite)

ASSUMPTION: Familiarity with CRM systems will be crucial; additional software knowledge can provide a competitive edge.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused service
• Operational excellence
• Teamwork and collaboration

Work Style:

• Highly organized and detail-oriented
• Flexible to adapt to changing business needs
• Effective under pressure and solving customer issues

Self-Assessment Questions:

• Do I enjoy working in a fast-paced environment?
• Am I comfortable interacting with a variety of customer personalities?
• Can I manage multiple priorities simultaneously?

ASSUMPTION: Cultural fit may significantly impact job satisfaction and success, so candidates should assess alignment with company values and work style.

⚠️ Potential Challenges

• High volume of customer interactions
• Managing diverse customer expectations
• Balancing administrative tasks with call duties
• Maintaining accuracy in fast-paced settings

ASSUMPTION: Role challenges likely demand strong stress management and prioritization skills.

📈 Similar Roles Comparison

• Customer Service Representative with a sales emphasis
• Call Center Agent focusing on sales processes
• Client Support Representative with CRM expertise

ASSUMPTION: Candidates might apply skills from similar roles in sales-centric environments to find alignment in this position.

📝 Sample Projects

• Streamlining customer information process within Salesforce
• Coordinating with multiple departments for seamless sales execution
• Developing strategies to improve customer service call handling times

ASSUMPTION: Past experience in similar projects could demonstrate the ability to contribute effectively to this role's objectives.

❓ Key Questions to Ask During Interview

• What specific goals does the sales center aim to achieve?
• How is performance measured in this role?
• What are the typical career paths available from this position?
• How does Penske integrate technology into customer service processes?
• What team structures or training programs are in place to support new hires?

ASSUMPTION: Questions may reveal insights into company processes, growth opportunities, and team dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your updated resume highlights relevant experience and skills
• Prepare for potential phone screening interviews
• Gather references that can vouch for your customer service competencies
• Stay informed about Penske's services and industry trends

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.