📌 Core Information
🔹 Job Title: Renewal Account Specialist
🔹 Company: ChargePoint
🔹 Location: US Remote
🔹 Job Type: Full-time
🔹 Category: Renewal Management, Customer Success, Sales
🔹 Date Posted: June 2, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (US)
🚀 Job Overview
Key aspects of this role include:
- Managing end-to-end renewal process for existing customers
- Proactive customer engagement and upselling opportunities
- Cross-functional collaboration with internal teams
- Maintaining CRM accuracy and providing renewal insights
ASSUMPTION: This role requires a balance of customer focus, process management, and strategic thinking to drive service continuity and revenue growth.
📋 Key Responsibilities
✅ Manage Contract Renewals: Oversee renewals for cloud subscriptions, warranty plans, and service agreements, ensuring timely and accurate execution.
✅ Proactive Customer Engagement: Reach out to customers ahead of renewal deadlines to review current services, confirm renewal intent, and provide quotes.
✅ Identify Upsell Opportunities: Understand customer needs and usage to recommend additional services, multiyear agreements, or upgraded plans.
✅ Cross-Functional Collaboration: Work closely with Sales, Customer Success, Finance, and Support teams to align on customer needs and ensure seamless handoffs.
✅ Maintain CRM Accuracy: Track opportunity status, customer interactions, and renewal forecasts using Salesforce and internal systems.
✅ Customer Advocacy: Act as the primary point of contact for renewal-related inquiries, ensuring a responsive and solutions-oriented experience.
✅ Reporting & Metrics: Provide insights on renewal trends, pipeline health, and at-risk accounts to inform business strategy.
ASSUMPTION: This role involves a mix of proactive customer management, process-driven tasks, and strategic upselling to drive customer satisfaction and revenue growth.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
Experience: 2+ years in renewals, customer success, or account management (SaaS or subscription model experience preferred).
Required Skills:
- Strong verbal and written communication skills
- Proficiency with Salesforce or similar CRM platforms
- Organizational superpowers—juggling multiple accounts and timelines
- Ability to maintain a clean, up-to-date pipeline and consistently meet or exceed monthly and quarterly renewal quota goals
- Customer-first attitude with a proactive, detail-oriented approach
Preferred Skills:
- Familiarity with EV charging solutions or ChargePoint’s offerings
ASSUMPTION: Successful candidates will have a proven track record in renewal management, customer success, or account management, with a strong focus on customer satisfaction and revenue growth.
💰 Compensation & Benefits
Salary Range: $31,500 - $85,000 USD per year. This range represents base salary and does not reflect equity, benefits, or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee stock purchase plan
- Employee discounts on EV charging services
Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM local time, with flexibility for remote work.
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels in the US. Benefits may vary based on individual eligibility and company policies.
📌 Applicant Insights
🔍 Company Context
Industry: ChargePoint operates in the Electrical Equipment Manufacturing industry, focusing on electric vehicle (EV) charging solutions and services.
Company Size: ChargePoint has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: 2007, with a mission to make the transition to electric easy for businesses, fleets, and drivers.
Company Description:
- ChargePoint is at the center of the electric mobility revolution, powering one of the world’s leading EV charging networks.
- The company offers a comprehensive set of hardware, software, and mobile solutions for every charging need across North America and Europe.
- ChargePoint brings together drivers, businesses, automakers, policymakers, utilities, and other stakeholders to make e-mobility a global reality.
Company Specialties:
- Computer Software and Computer Hardware
- Driver Services - ChargePoint Network
- ChargePoint OnRamp Program
- ChargePoint APIs
- Electric Vehicle Supply Equipment (EVSE)
- Electric Car Charging
- Electric Vehicle Charging Stations
Company Website: http://www.chargepoint.com
ASSUMPTION: ChargePoint's focus on electric mobility and commitment to innovation make it an attractive employer for individuals passionate about sustainability and technology.
📊 Role Analysis
Career Level: This role is an intermediate-level position, requiring proven experience in renewal management, customer success, or account management.
Reporting Structure: The Renewal Account Specialist reports directly to the Senior Renewal Manager.
Work Arrangement: This role is remote, with flexibility to work from any location in the US.
Growth Opportunities:
- Advancement to Senior Renewal Account Specialist or similar roles within the Renewal Management team.
- Transition to other customer success, sales, or account management roles within the organization.
- Expansion into leadership or management positions as the company grows and evolves.
ASSUMPTION: With ChargePoint's focus on growth and innovation, there are ample opportunities for career advancement and professional development.
🌍 Location & Work Environment
Office Type: Remote (US)
Office Location(s): N/A (remote work)
Geographic Context:
- US Remote: This role allows for flexible work from any location in the US, providing a wide range of options for applicants.
- Time Zone Considerations: Applicants should consider the time zone differences when applying, as they may impact communication and collaboration with the team.
- Local Regulations: Applicants should familiarize themselves with local labor laws, taxes, and other regulations in their respective states.
Work Schedule: Full-time, typically Monday-Friday, with flexibility for remote work.
ASSUMPTION: The remote work arrangement offers applicants the flexibility to work from their preferred location, while also providing opportunities for collaboration and connection with the team.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-depth behavioral and situational interviews with cross-functional stakeholders
- Final interview with the Senior Renewal Manager
- Offer extension and onboarding
Key Assessment Areas:
- Customer focus and communication skills
- Process management and organizational skills
- Strategic thinking and upselling capabilities
- CRM proficiency and data management
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience in renewal management, customer success, or account management.
- Demonstrate your understanding of the EV charging industry and ChargePoint's offerings in your application materials.
- Prepare examples of your ability to manage complex renewals, engage customers proactively, and identify upselling opportunities.
ATS Keywords: Renewal Management, Customer Success, Account Management, Salesforce, CRM, Upselling, Cross-Functional Collaboration, Renewal Trends, Pipeline Health, At-Risk Accounts, Electric Vehicle Charging, ChargePoint
ASSUMPTION: The interview process will focus on assessing the candidate's customer focus, process management skills, strategic thinking, and cultural fit within the ChargePoint team.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
- Zoom or other video conferencing tools
ASSUMPTION: Proficiency in Salesforce and Microsoft Office Suite or Google Workspace is required for this role. Familiarity with other tools used by the team may be beneficial but not always necessary.
👔 Cultural Fit Considerations
Company Values:
- Be Courageous
- Charge Together
- Love our Customers
- Operate with Openness
- Relentlessly Pursue Awesome
Work Style:
- Collaborative and team-oriented
- Customer-focused and solutions-oriented
- Proactive and detail-oriented
- Strategic and results-driven
Self-Assessment Questions:
- How do you demonstrate ChargePoint's value of 'Be Courageous' in your approach to renewal management?
- Can you provide an example of a time when you 'Charged Together' with a cross-functional team to achieve a common goal?
- How do you 'Love our Customers' in your day-to-day work, especially when facing challenging situations?
ASSUMPTION: ChargePoint values a diverse and inclusive work environment, seeking candidates who align with their core values and work style preferences.
⚠️ Potential Challenges
- Managing a high volume of renewals and customer interactions efficiently
- Identifying and capitalizing on upselling opportunities in a competitive market
- Maintaining CRM accuracy and data integrity in a dynamic work environment
- Adapting to changes in company policies, processes, or priorities
ASSUMPTION: These challenges can be overcome with strong organizational skills, strategic thinking, and a customer-focused approach.
📈 Similar Roles Comparison
- Renewal Account Specialist vs. Account Manager: While both roles focus on customer success and account management, the Renewal Account Specialist role is more focused on the renewal process and upselling opportunities, whereas the Account Manager role may involve a broader range of account management tasks.
- Industry Context: The EV charging industry is growing and evolving, with new competitors and technologies emerging regularly. Applicants should stay up-to-date with industry trends and developments to succeed in this role.
- Career Path Comparison: The Renewal Account Specialist role can serve as a stepping stone to senior roles within renewal management, customer success, sales, or account management, as well as potential leadership or management positions.
ASSUMPTION: Understanding the differences between similar roles and the unique aspects of the EV charging industry can help applicants tailor their application materials and prepare for interviews more effectively.
📝 Sample Projects
- Developing and implementing a renewal process improvement plan to increase efficiency and customer satisfaction
- Identifying and capitalizing on upselling opportunities through proactive customer engagement and data analysis
- Collaborating with cross-functional teams to streamline renewal processes and enhance customer experiences
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for the Renewal Account Specialist role, providing applicants with a clear understanding of the work involved.
❓ Key Questions to Ask During Interview
- Can you describe the typical renewal process for a customer, and how this role fits into that process?
- How does ChargePoint support the professional development and growth of Renewal Account Specialists within the organization?
- Can you provide an example of a time when the company adapted to changes in the EV charging industry, and how that impacted this role?
- How does the team collaborate and communicate effectively in a remote work environment?
- What are the most important qualities and skills for success in this role, according to the team and the Senior Renewal Manager?
ASSUMPTION: Asking thoughtful and informed questions during the interview process can help applicants better understand the role, the team, and the company, enabling them to make a more informed decision about their fit and potential for success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in renewal management, customer success, or account management, as well as your familiarity with the EV charging industry and ChargePoint's offerings.
- Prepare examples of your ability to manage complex renewals, engage customers proactively, and identify upselling opportunities.
- Follow up with the Hiring Manager one week after submitting your application to confirm receipt and inquire about next steps.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
