📌 Core Information
🔹 Job Title: Reservations and Communications Specialist
🔹 Company: Four Seasons Hotels and Resorts
🔹 Location: Orlando, Florida, United States
🔹 Job Type: Full-Time
🔹 Category: Hospitality
🔹 Date Posted: April 25, 2025
🔹 Experience Level: Entry to Mid-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Handling a high volume of calls and providing exceptional guest service
- Managing reservations for rooms, spa, golf, and dining
- Offering pre-arrival assistance and addressing guest concerns
- Promoting resort offerings and benefits
ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to work flexible schedules, including weekends and holidays.
📋 Key Responsibilities
✅ Manage a large volume of calls throughout shifts
✅ Contact guests to provide pre-arrival assistance and answer questions or concerns during their stay
✅ Suggest and complete room, spa, golf, and dining reservations
✅ Describe resort offerings, benefits, and amenities
ASSUMPTION: The successful candidate will be able to work efficiently under pressure and maintain a positive attitude while handling multiple tasks.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 1-2 years of relevant experience
Required Skills:
- Strong communication and computer skills
- Ability to work rotating schedules, including overnight relief
- Fluency in English
- Legal work authorization in the United States
Preferred Skills:
- Previous experience in a customer service or reservations role
- Fluency in additional languages
ASSUMPTION: Candidates with previous experience in a similar role or a background in hospitality may be given preference.
💰 Compensation & Benefits
Salary Range: $28,000 - $35,000 per year (based on industry standards for entry to mid-level roles in the hospitality industry in Orlando)
Benefits:
- Comprehensive learning and development programs
- Inclusive and diverse employee engagement events
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision, and Retirement Plan)
Working Hours: Full-time, with a flexible schedule that may include weekends and holidays
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality, with a focus on luxury hotels and resorts
Company Size: 10,001+ employees, providing ample opportunities for growth and career advancement
Founded: 1961, with a rich history and established reputation for excellence
Company Description:
- Four Seasons Hotels and Resorts is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality
- The company operates more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries
- Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews, and industry awards
Company Specialties:
- The world's leading operator of luxury hotels and resorts
Company Website: http://www.fourseasons.com
ASSUMPTION: Four Seasons is known for its exceptional service, luxurious accommodations, and commitment to employee development.
📊 Role Analysis
Career Level: Entry to Mid-Level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Reservations and Communications Manager
Work Arrangement: On-site, with a flexible schedule that may include weekends and holidays
Growth Opportunities:
- Advancement to supervisory or management roles within the reservations department
- Cross-training and development opportunities in other departments, such as front office, concierge, or sales and marketing
- Career progression to roles in other Four Seasons properties or corporate offices
ASSUMPTION: Four Seasons offers a supportive work environment that encourages employee growth and development.
🌍 Location & Work Environment
Office Type: Upscale resort setting, with a focus on luxury and comfort
Office Location(s): Four Seasons Resort Orlando at Walt Disney World Resort, 10100 Carthay Dr, Lake Buena Vista, FL 32830, US
Geographic Context:
- Orlando is a popular tourist destination, with a vibrant and diverse culture
- The resort is located near Walt Disney World, offering easy access to theme parks and attractions
- The area has a subtropical climate, with mild winters and hot, humid summers
Work Schedule: Full-time, with a flexible schedule that may include weekends and holidays
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on providing exceptional guest service in a luxurious setting.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the Recruiting Team
- In-person or virtual interview with the Hiring Manager and/or team members
- Background check and reference checks (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and phone presence
- Customer service mindset and problem-solving abilities
- Knowledge of Four Seasons brand and resort offerings
Application Tips:
- Highlight relevant experience and skills in your resume, with a focus on customer service, reservations, or hospitality roles
- Tailor your cover letter to demonstrate your enthusiasm for the Four Seasons brand and your fit for the role
- Prepare examples of how you have handled difficult guests or resolved customer service issues in the past
ATS Keywords: Reservations, Communications, Guest Service, Customer Service, Phone Skills, Luxury Hospitality, Four Seasons, Orlando, Walt Disney World
ASSUMPTION: The application process may take several weeks, depending on the volume of applicants and the hiring team's availability.
🛠️ Tools & Technologies
- Property Management System (e.g., Opera, Delphi, or similar)
- Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics, or similar)
- Telephone and computer systems
ASSUMPTION: Familiarity with relevant software and tools is preferred but not always required, as training will be provided.
👔 Cultural Fit Considerations
Company Values:
- Golden Rule: Treat others as you would like to be treated
- Embrace Change: Be open to new ideas and continuous improvement
- Respect: Value the diversity of our team members and guests
Work Style:
- Team-oriented and collaborative
- Adaptable and flexible, with a willingness to work various shifts
- Attentive to detail and committed to providing exceptional guest service
Self-Assessment Questions:
- Do you genuinely enjoy helping others and providing excellent customer service?
- Are you comfortable working in a fast-paced, dynamic environment with a focus on luxury and comfort?
- Do you thrive in a team-oriented setting and enjoy collaborating with others to achieve common goals?
ASSUMPTION: Four Seasons values employees who are passionate about providing exceptional service, committed to continuous learning and improvement, and dedicated to embracing the company's core values.
⚠️ Potential Challenges
- Handling a high volume of calls and maintaining a positive attitude under pressure
- Working flexible schedules, including weekends and holidays
- Adapting to a fast-paced, dynamic work environment
- Meeting and exceeding guest expectations in a luxury setting
ASSUMPTION: These challenges can be overcome with strong communication skills, a positive attitude, and a commitment to providing exceptional guest service.
📈 Similar Roles Comparison
- Compared to other reservations and communications roles in the hospitality industry, this position offers a unique opportunity to work in a luxury resort setting with a focus on exceptional guest service
- Four Seasons is known for its commitment to employee development and growth opportunities
- Career progression may include advancement to supervisory or management roles within the reservations department, cross-training and development opportunities in other departments, or career progression to roles in other Four Seasons properties or corporate offices
ASSUMPTION: This role offers a competitive salary and benefits package, as well as opportunities for growth and development within the company.
📝 Sample Projects
- Handling a high volume of calls during a busy holiday season, maintaining a positive attitude, and providing exceptional guest service
- Resolving a complex guest issue, demonstrating strong problem-solving skills and attention to detail
- Collaborating with team members to implement a new reservations system, showcasing adaptability and a willingness to learn
ASSUMPTION: These sample projects demonstrate the types of challenges and opportunities that may arise in this role, requiring strong communication skills, adaptability, and a commitment to providing exceptional guest service.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does Four Seasons support the growth and development of its employees, particularly in this role?
- What are the key priorities for this role in the first 90 days, and how can I contribute to achieving them?
- How does Four Seasons maintain its commitment to exceptional guest service in a fast-paced, dynamic work environment?
- What opportunities are there for advancement or cross-training within the company?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, with a focus on customer service, reservations, or hospitality roles
- Write a cover letter that demonstrates your enthusiasm for the Four Seasons brand and your fit for the role
- Prepare examples of how you have handled difficult guests or resolved customer service issues in the past
- Follow up with the hiring team one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
