📌 Core Information
🔹 Job Title: Retail Customer Marketing Associate
🔹 Company: Sunset Firm
🔹 Location: Westminster, California
🔹 Job Type: Full-Time, On-Site
🔹 Category: Marketing
🔹 Date Posted: April 23, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-Site
🚀 Job Overview
Key aspects of this role include:
- Building genuine relationships with clients and consumers
- Communicating brand messaging professionally and effectively
- Collaborating with sales teams to ensure customer satisfaction
- Providing feedback to improve customer retention and service
ASSUMPTION: This role is focused on customer-facing marketing and sales support, with a strong emphasis on communication and relationship-building skills.
📋 Key Responsibilities
✅ Relay brand messaging professionally to customers and promote client services
✅ Communicate effectively and appropriately to create connections during customer interactions
✅ Learn to solve problems creatively while demonstrating high integrity
✅ Work with the sales team to process customer orders daily, ensuring they are fully satisfied with their services
✅ Build service knowledge to communicate each featured product/service offering adequately to consumers
✅ Provide support and report customer feedback to the Retail Marketing Manager to increase customer retention
✅ Attend weekly meetings to discuss marketing strategies and client needs
✅ Create networking connections with other Marketing Associate professionals to understand and improve communication tactics
ASSUMPTION: The role requires a balance of customer-facing communication, sales support, and internal collaboration to drive customer retention and brand reputation.
🎯 Required Qualifications
Education: A degree in Marketing, Business Management, or Communications is desired but not required
Experience: Relevant experience in past marketing, promotions, or sales roles is helpful but not required
Required Skills:
- Strong communication and interpersonal skills
- Ability to stay level-headed and take the initiative when problems arise
- Desire to expand skill set and eager to grow professionally
- Ability to manage feedback proactively and implement changes immediately
Preferred Skills:
- Experience in a customer-facing role
- Fluency in Spanish (or other languages) for better customer communication
ASSUMPTION: While relevant experience is helpful, the role is designed for entry-level candidates with strong communication skills and a desire to learn and grow.
💰 Compensation & Benefits
Salary Range: $3,500 - $5,200 per month (based on industry standards for entry-level marketing roles in California)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on products and services
Working Hours: Full-time, Monday - Friday, 9:00 AM - 5:00 PM (with a 1-hour lunch break)
ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing roles in California. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Marketing Services
Company Size: 2-10 employees (Small company, close-knit team, and a family-like atmosphere)
Founded: 2020 (Relatively new company with a growing client base)
Company Description:
- Sunset Firm is a marketing company focused on building genuine relationships with clients and consumers
- The company specializes in direct marketing outreach techniques and teaches practical communication skills to its associates
- Sunset Firm encourages competition, maintains a respectful work environment, and leads by example
Company Specialties:
- Direct marketing outreach
- Customer relationship management
- Brand reputation management
Company Website: https://www.sunsetacquisitionsinc.com/
ASSUMPTION: Sunset Firm is a small, growing marketing company that prioritizes strong communication skills and genuine relationships with clients and consumers.
📊 Role Analysis
Career Level: Entry-Level (Retail Customer Marketing Associate is an entry-point role for a career in marketing and sales)
Reporting Structure: The Retail Customer Marketing Associate will report directly to the Retail Marketing Manager
Work Arrangement: Full-time, on-site position with a set schedule (Monday - Friday, 9:00 AM - 5:00 PM)
Growth Opportunities:
- Advancement to a Senior Marketing Associate role
- Transition to a management or leadership position within the company
- Expansion of skills and knowledge through on-the-job training and workshops
ASSUMPTION: This role offers opportunities for professional growth and development within the company, as Sunset Firm values internal promotions and skill expansion.
🌍 Location & Work Environment
Office Type: Small, close-knit office with a family-like atmosphere
Office Location(s): Cerritos, California
Geographic Context:
- Cerritos is a suburban city in Los Angeles County, California
- The city offers a mix of urban and suburban living, with easy access to major highways and public transportation
- Cerritos is known for its diverse population and strong sense of community
Work Schedule: Full-time, Monday - Friday, 9:00 AM - 5:00 PM (with a 1-hour lunch break)
ASSUMPTION: The work environment at Sunset Firm is collaborative and supportive, with a focus on strong communication and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Retail Marketing Manager
- In-person or virtual interview with the Retail Marketing Manager and a member of the sales team
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and ability to connect with customers
- Problem-solving skills and initiative
- Adaptability and willingness to learn
- Alignment with company values and culture
Application Tips:
- Tailor your resume and cover letter to highlight your communication skills and any relevant experience in marketing, promotions, or sales
- Prepare examples of your problem-solving skills and ability to manage feedback
- Research Sunset Firm and the retail marketing industry to demonstrate your knowledge and enthusiasm for the role
ATS Keywords: Customer service, marketing, sales, communication, problem-solving, feedback management, professional growth
ASSUMPTION: The application process at Sunset Firm is designed to assess candidates' communication skills, problem-solving abilities, and cultural fit within the company.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
- Project management software (e.g., Asana, Trello)
ASSUMPTION: Sunset Firm uses industry-standard marketing and project management tools to streamline its operations and improve efficiency.
👔 Cultural Fit Considerations
Company Values:
- Genuine relationships
- Transparent communication
- Continuous learning and improvement
Work Style:
- Collaborative and supportive team environment
- Focus on strong communication and customer service
- Opportunities for professional growth and development
Self-Assessment Questions:
- Do you have strong communication skills and the ability to connect with customers?
- Are you comfortable managing feedback and implementing changes immediately?
- Are you eager to learn and grow professionally in a collaborative work environment?
ASSUMPTION: Sunset Firm values strong communication skills, a collaborative work style, and a commitment to continuous learning and improvement.
⚠️ Potential Challenges
- Handling difficult customer interactions and managing feedback
- Balancing multiple responsibilities and prioritizing tasks
- Adapting to a fast-paced and dynamic work environment
- Competing with more experienced candidates for future promotions and career advancement opportunities
ASSUMPTION: The Retail Customer Marketing Associate role may present challenges related to customer service, time management, and career advancement within the company.
📈 Similar Roles Comparison
- Retail Customer Marketing Associate vs. Retail Sales Associate: The marketing role focuses more on customer communication and brand messaging, while the sales role emphasizes product knowledge and transaction processing
- Retail Customer Marketing Associate vs. Marketing Coordinator: The marketing role is more customer-facing and entry-level, while the coordinator role is typically more internal and requires more experience
- Career path comparison: Retail Customer Marketing Associate → Senior Marketing Associate → Marketing Manager → Director of Marketing
ASSUMPTION: The Retail Customer Marketing Associate role is an entry-level position with opportunities for professional growth and career advancement within the marketing field.
📝 Sample Projects
- Developing and implementing a customer retention campaign to improve customer satisfaction and loyalty
- Collaborating with the sales team to create targeted marketing materials for specific client promotions
- Conducting customer surveys and focus groups to gather feedback and identify areas for improvement
ASSUMPTION: The Retail Customer Marketing Associate role involves a mix of customer-facing marketing, sales support, and internal collaboration to drive customer retention and brand reputation.
❓ Key Questions to Ask During Interview
- How does Sunset Firm support the professional growth and development of its Retail Customer Marketing Associates?
- What are the most challenging aspects of the Retail Customer Marketing Associate role, and how can I prepare for them?
- How does Sunset Firm measure the success of its Retail Customer Marketing Associates, and what key performance indicators (KPIs) are used?
- What opportunities are there for advancement within the company, and how can I position myself for future growth?
- How does Sunset Firm foster a collaborative and supportive work environment, and what steps are taken to ensure employee satisfaction and engagement?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to success at Sunset Firm.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your communication skills and any relevant experience in marketing, promotions, or sales
- Prepare examples of your problem-solving skills and ability to manage feedback
- Research Sunset Firm and the retail marketing industry to demonstrate your knowledge and enthusiasm for the role
- Follow up with the Retail Marketing Manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
