Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service Manager

🔹 Company: Entain

🔹 Location: London, City of, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Monday, March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering high-quality customer service in a retail betting environment
• Promoting safe gambling practices
• Interacting with a variety of sports and gaming enthusiasts
• Managing customer transactions and cash handling

ASSUMPTION: It is assumed that the role prominently features customer interaction, with a focus on promoting a responsible gaming environment given the company's emphasis on "safer gambling."

📋 Key Responsibilities

✅ Deliver outstanding customer service

✅ Urge safer gambling consistently

✅ Process bets on a wide range of sports and events

✅ Handle customer transactions including cash handling

✅ Demonstrate products and betting terminals to customers

✅ Address customer complaints or concerns with empathy and problem-solving skills

✅ Work towards defined targets and goals

✅ Maintain high shop standards

✅ Open or close the shop as required

ASSUMPTION: The responsibilities suggest significant autonomy in managing the betting shop’s daily operations, indicating a blend of customer-facing and operational tasks.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field

Required Skills:

• Excellent customer service skills
• Strong communication skills
• Relationship-building abilities
• Problem-solving skills
• Cash handling
• Teamwork
• Self-motivation and proactivity

Preferred Skills:

• Knowledge of sports and gaming
• Experience in a betting or retail environment

ASSUMPTION: Skills suggest a need for candidates who are adaptable and customer-oriented, with qualifications focusing more on interpersonal abilities than formal education.

💰 Compensation & Benefits

Salary Range: £13.76 per hour (standard + location allowance)

Benefits:

• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Retailer discounts through Entain Deals
• Healthcare and wellbeing support
• Development opportunities
• Recognition programs with prizes

Working Hours: Typically 10 hours per week, with variable shift patterns including weekends and holidays

ASSUMPTION: Detailed information suggests a competitive package designed to attract candidates who value flexibility and development opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, emphasizing innovation in sports betting and gaming

Company Size: Over 30,000 employees globally, indicative of a large, diverse working environment

Founded: Evolved from GVC Holdings on December 9, 2020, with roots dating back to the 1880s

Company Description:

• FTSE 100 company with a global presence
• Partnership with MGM Resorts International
• Innovative technology leader in the industry

Company Specialties:

• Online Gaming
• Sports Betting
• Digital Technologies

Company Website: http://EntainGroup.com

ASSUMPTION: The company's international reach and innovative culture may offer candidates significant networking and professional growth opportunities.

📊 Role Analysis

Career Level: Entry-level, ideal for individuals starting in customer service or the gaming industry

Reporting Structure: Reports directly to the Shop Manager

Work Arrangement: Primarily on-site operations with fixed and variable shifts

Growth Opportunities:

• Professional development programs
• Career progression within a global company
• Opportunities to take on additional responsibilities

ASSUMPTION: Entry-level nature indicates potential for growth if aligned with company goals, allowing employees to expand skills and climb the career ladder.

🌍 Location & Work Environment

Office Type: Retail betting shop environment

Office Location(s): London and potentially other UK locations

Geographic Context:

• Located in a bustling city atmosphere
• Proximity to transport links facilitates commuting
• Access to diverse customer segments in an entertainment hub

Work Schedule: Split across morning, evening, and weekend shifts, aligning with customer traffic

ASSUMPTION: Urban setting underscores the dynamic and fast-paced nature of the role, with diverse interactions expected.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening interview
• In-person interview with the hiring manager

Key Assessment Areas:

• Customer service skills
• Problem-solving capabilities
• Adaptability and teamwork

Application Tips:

• Highlight experience in customer service
• Demonstrate knowledge of gaming and sports
• Emphasize flexibility and eagerness to work varied shifts

ATS Keywords: Customer Service, Communication, Problem Solving, Cash Handling, Teamwork

ASSUMPTION: Application process assumes a three-stage approach, focusing on interpersonal skills and a passion for the gaming and sports industry.

🛠️ Tools & Technologies

• Betting terminals
• Cash management systems
• Customer relationship management tools

ASSUMPTION: The listed tools are commonly used in retail betting settings, and proficiency may enhance job performance.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Innovation
• Collaboration

Work Style:

• Flexible and enthusiastic
• Customer-centric approach
• Proactive in handling situations

Self-Assessment Questions:

• Are you passionate about sports and gaming?
• Do you thrive in dynamic, customer-focused environments?
• Can you maintain calmness under pressure?

ASSUMPTION: Cultural fit emphasizes employees who align with Entain's future-forward, inclusive ethos.

⚠️ Potential Challenges

• Navigating diverse customer interactions
• Managing high-stress situations with tact
• Adapting to dynamic work shifts
• Balancing between operational responsibilities and customer service

ASSUMPTION: These challenges reflect typical aspects of a busy retail environment in the gaming sector.

📈 Similar Roles Comparison

• Similar to roles in other retail-focused customer services but with a unique emphasis on gaming and betting
• Comparable to customer service roles requiring cash management
• Distinct due to the necessity for sports and gaming knowledge

ASSUMPTION: Assumes the role's uniqueness lies in its blend of retail service and specialized gaming environment tasks.

📝 Sample Projects

• Implement customer satisfaction initiatives
• Develop a layout for merchandise display for better consumer interaction
• Collaborate with team members to design customer engagement strategies

ASSUMPTION: Sample projects are devised to enhance the customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• How does Entain support employee growth in the retail sector?
• What initiatives are in place to promote responsible gambling among customers?
• Can you describe the team dynamics at a typical betting shop?
• What are the main measures of success for this role?
• What training programs does Entain offer for new employees?

ASSUMPTION: Questions aim to discern insights about growth prospects, team environment, and company commitment to responsibility.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Be ready to discuss your knowledge of sports betting and gaming in interviews
• Highlight your adaptability and proficiency in handling cash and technology
• Showcase teamwork capabilities by referencing past experiences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.