🔹 Job Title: Retail Customer Service
🔹 Company: Entain
🔹 Location: Belfast, United Kingdom
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This position likely involves direct customer interaction with a focus on selling and promoting betting services, as well as maintaining a positive atmosphere for repeat customers.
✅ Deliver outstanding customer service daily.
✅ Encourage safer gambling and ensure compliance with regulations.
✅ Process bets and transactions efficiently.
✅ Maintain high shop standards and contribute to team goals.
✅ Open and close the shop as required and manage key-holding responsibilities.
ASSUMPTION: Employees are expected to be proactive in spotting customer service opportunities and resolving any issues that arise to enhance customer satisfaction.
Education: Not specified
Experience: Experience in a retail or customer service environment is beneficial.
Required Skills:
Preferred Skills:
ASSUMPTION: A willing attitude to learn and adaptability in a fast-paced retail environment will be crucial for success in this role.
Salary Range: Competitive within the retail and betting industry standards.
Benefits:
Working Hours: Flexible working patterns with a 30-hour weekly rota including weekends and holidays, provided at least four weeks in advance.
ASSUMPTION: Compensation likely includes incentives aligned to performance targets, enhancing earning potential.
Industry: Entertainment Providers
Company Size: 10,001+ employees, offering a wide network of career growth opportunities.
Founded: The group evolved to Entain in December 2020, with historical roots in the gaming sector since the 1880s.
Company Description:
Company Specialties:
Company Website: http://EntainGroup.com
ASSUMPTION: Entain's extensive resources and global influence indicate a dynamic and innovative work environment.
Career Level: Entry-level, ideal for individuals beginning their career in customer service or retail.
Reporting Structure: Directly reports to the Shop Manager as part of the shop team.
Work Arrangement: On-site, reflecting the need for hands-on responsibilities within the shop environment.
Growth Opportunities:
ASSUMPTION: The company supports continuous development for employees motivated to expand their roles over time.
Office Type: Situated in an exciting retail environment that entertains and engages customers.
Office Location(s): Based in Belfast, United Kingdom
Geographic Context:
Work Schedule: Varied schedule with an emphasis on balance, including advanced notice of shifts.
ASSUMPTION: The location in Belfast, combined with flexible scheduling, supports employees to integrate work seamlessly with personal life.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Cash Handling, Teamwork, Problem-Solving, Sports Enthusiast
ASSUMPTION: Candidates who exhibit enthusiasm for the industry and align with company values will likely stand out in the recruitment process.
ASSUMPTION: Familiarity with retail technology and digital tools related to point of sale will be beneficial for candidates.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The ideal candidate will align with Entain’s focus on innovation and customer-centric service.
ASSUMPTION: Candidates should be prepared for a fast-paced and sometimes challenging retail environment while maintaining professionalism.
ASSUMPTION: Candidates seeking a dynamic and interactive customer relationship environment may find this role particularly engaging.
ASSUMPTION: Projects are likely tailored towards enhancing customer experience and shop performance.
ASSUMPTION: Questions focus on understanding company support, career potential, and daily operational expectations.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.