Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service Manager

🔹 Company: Entain

🔹 Location: Ipswich, Suffolk, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing high-quality customer service in a dynamic and engaging sports betting environment
• Forming and maintaining positive customer relationships to encourage repeat business
• Supporting the team in achieving customer satisfaction and operational excellence
• Contributing to a work environment that encourages teamwork and innovation

ASSUMPTION: The role emphasizes customer interaction within a retail setting focused on sports betting, reflecting a dynamic work environment typical in the gaming and entertainment industry.

📋 Key Responsibilities

✅ Deliver outstanding customer service

✅ Encourage safer gambling practices among customers

✅ Accept and process bets on a range of sports and events

✅ Handle transactions and cash management efficiently

✅ Demonstrate the use of betting terminals and products

✅ Address and resolve customer complaints empathetically and efficiently

✅ Achieve defined targets and goals to enhance shop performance

✅ Maintain high operational and visual standards in the shop

✅ Open and close the shop as required

ASSUMPTION: Responsibilities include both customer-facing tasks and operational duties, indicative of a role that requires adaptability and multi-tasking abilities.

🎯 Required Qualifications

Education: Not specified; candidates must be at least 18 years old

Experience: 0-2 years in a customer service or related role

Required Skills:

• Customer service excellence and communication skills
• Ability to build and maintain strong relationships
• Proactive and self-motivated attitude
• Cash handling and problem-solving capabilities

Preferred Skills:

• Prior experience in a betting shop or similar retail environment
• Familiarity with gaming or entertainment industry practices

ASSUMPTION: This position is entry-level and focuses more on personal skills and attributes than formal education or extensive experience.

💰 Compensation & Benefits

Salary Range: £12.50 per hour

Benefits:

• Optional overtime opportunities
• Pension Scheme and annual ShareSave programs
• Discounts with various retailers

Working Hours: 15 hours per week, including varied shift patterns

ASSUMPTION: The compensation is competitive for the industry, with additional opportunities for overtime and a structured benefits package designed to enhance employee satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, specializing in sports betting and gaming

Company Size: 10,001+ employees, suggesting a large and potentially stable organizational environment with abundant resources

Founded: Evolved from GVC Holdings on December 9, 2020

Company Description:

• A leader in sports betting and gaming, featured on the FTSE 100
• Operates more than 25 well-known brands globally
• Features a diverse work environment that supports inclusive practices

Company Specialties:

• Sports Betting and Gambling
• Digital and Technology Innovation
• Cultural Diversity and Inclusion

Company Website: http://EntainGroup.com

ASSUMPTION: Entain's global presence and structural resources make it an attractive employer for individuals seeking growth in the gaming sector.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals beginning their career in retail or customer service

Reporting Structure: Reports to the Shop Manager, working closely with team members

Work Arrangement: On-site with flexible shift patterns

Growth Opportunities:

• Potential for advancement to supervisory roles with experience and performance
• Opportunity to gain diverse skills applicable in retail and customer service industries
• Access to development programs and training

ASSUMPTION: The role is designed for career starters, offering opportunities for skill development and career progression in a supportive environment.

🌍 Location & Work Environment

Office Type: Retail betting shop environment

Office Location(s): Ipswich, Suffolk

Geographic Context:

• Located in a vibrant UK city with cultural and recreational amenities
• Accessible by public transport, enhancing commute options
• Part of a broader network of shops within the region

Work Schedule: Varied shifts including weekends and bank holidays, with flexibility for work-life balance

ASSUMPTION: The Ipswich location suggests a potential for community engagement and access to a customer base familiar with sports betting and retail services.

💼 Interview & Application Insights

Typical Process:

• Initial application submission online
• Screening interview over phone or video call
• Face-to-face interview with shop manager

Key Assessment Areas:

• Customer service skills and experience
• Ability to handle transactions and cash responsibly
• Interpersonal and communication skills

Application Tips:

• Highlight previous customer service experience
• Demonstrate knowledge of and interest in sports betting
• Emphasize skills in problem-solving and adaptability

ATS Keywords: Customer Service, Cash Handling, Communication, Relationship Building, Problem Solving

ASSUMPTION: The application process is straightforward, focusing on skills and experience relevant to the customer service and gaming industries.

🛠️ Tools & Technologies

• Betting terminals and retail technology
• Cash management systems
• Customer service software tools

ASSUMPTION: The role may require basic computer literacy and familiarity with retail technology, including point-of-sale systems.

👔 Cultural Fit Considerations

Company Values:

• Emphasis on customer-centric service
• Encourages innovation and boundary-pushing
• Supports diversity, equity, and inclusion

Work Style:

• Collaborative and team-oriented
• Fast-paced and dynamic environment
• Customer-focused with an emphasis on relationship building

Self-Assessment Questions:

• Am I passionate about customer service in a retail setting?
• Do I thrive in dynamic and fast-paced environments?
• Am I comfortable working varied hours, including weekends?

ASSUMPTION: Prospective employees should align with Entain’s values of innovation, customer service, and diversity to thrive in this role.

⚠️ Potential Challenges

• Adapting to varied shift patterns including weekends
• Handling high-stress situations with challenging customers
• Meeting sales targets consistently
• Operating within a team while maintaining individual accountability

ASSUMPTION: Challenges associated with this role are typical for retail environments, demanding resilience and effective stress management skills.

📈 Similar Roles Comparison

• Similar roles in customer service may offer higher fixed hourly rates but fewer performance incentives
• Positions in non-retail sectors may provide regular working hours but less variety in daily workflow
• Roles in smaller businesses may offer a broader role range with less resource availability

ASSUMPTION: Comparatively, this role balances competitive compensation with performance incentives and a dynamic work environment.

📝 Sample Projects

• Implementing a new customer loyalty program
• Organizing events or promotions around major sports events
• Developing new customer engagement strategies

ASSUMPTION: Sample projects are speculative and based on typical retail strategies for enhancing customer engagement and sales.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How are performance metrics set and measured?
• What training programs are available for new employees?
• How does Entain support employee career development?
• Can you describe the team dynamic within this store?

ASSUMPTION: These questions are designed to help candidates understand the role's expectations and career advancement opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Entain careers website
• Prepare your resume to highlight relevant skills and experiences
• Follow up to schedule the initial screening interview
• Attend the scheduled interview with the shop manager
• Prepare inquiries to demonstrate your interest and readiness for the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.