🔹 Job Title: Retail Customer Service
🔹 Company: Entain
🔹 Location: Winchester, Hampshire, United Kingdom
🔹 Job Type: On-site
🔹 Category: Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: While specific products and betting terminals will be used, detailed knowledge may be obtained during the training process. The role likely involves interfacing directly with a wide range of customers.
✅ Deliver outstanding customer service every day
✅ Take bets on various sports and events while ensuring accuracy
✅ Process customer transactions, including cash handling with care and integrity
✅ Assist customers in using our betting terminals efficiently
✅ Address customer complaints with empathy and problem-solving skills
✅ Work towards achieving defined targets and goals for the store
✅ Maintain high standards of shop operations and cleanliness
✅ Open or close the shop as required, ensuring security protocols are followed
ASSUMPTION: Responsibilities assume a blend of individual and collaborative tasks requiring a flexible and adaptable approach.
Education: Not specified
Experience: Retail or customer service experience preferred but not required
Required Skills:
Preferred Skills:
ASSUMPTION: Though specific education requirements are not mentioned, high school level education is generally expected in retail roles.
Salary Range: Competitive, specifics not provided
Benefits:
Working Hours: 20 hours per week with variable schedules including weekends and bank holidays; rotas are provided at least four weeks in advance.
ASSUMPTION: Compensation and benefits are designed to attract talent familiar with retail or customer service roles. Overtime and shift flexibility indicate a dynamic work setting.
Industry: Entertainment Providers, specifically focusing on sports betting and gaming
Company Size: 10,001+ employees, indicating robust company structure and potential networking opportunities
Founded: While the Entain name began in 2020, the company’s roots trace back to the 1880s
Company Description:
Company Specialties:
Company Website: http://EntainGroup.com
ASSUMPTION: The company’s size and history suggest stability, but its recent rebranding to Entain shows a focus on future growth and technological advancement.
Career Level: Entry-level, ideal for individuals at the start of their career journey
Reporting Structure: Reports directly to the Shop Manager, implying clear hierarchies with opportunities for skill development
Work Arrangement: On-site presence required, providing direct customer interaction opportunities
Growth Opportunities:
ASSUMPTION: Given the entry-level nature, rapid progression is possible with demonstrated skill and dedication.
Office Type: Retail shop environment, interactive with customers
Office Location(s): Primarily based in Winchester, with possible opportunities at other UK locations
Geographic Context:
Work Schedule: Varies weekly with a mix of long and short shifts, including weekends
ASSUMPTION: The detailed shift pattern suggests an expectation of flexibility and adaptability from candidates.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Retail, Betting, Cash Handling, Communication
ASSUMPTION: The application process likely favors those with retail experience, emphasizing adaptability and customer interaction skills.
ASSUMPTION: These tools are central to daily operations, reinforcing the need for basic computer literacy and adaptability to new technologies.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The company fosters an inclusive atmosphere which works well for individuals who thrive on creativity and customer interaction.
ASSUMPTION: Challenges are typical for retail environments, emphasizing adaptability and the capacity to perform under pressure as key traits.
ASSUMPTION: This job offers distinct responsibilities compared to general retail, with specialized skills in handling sports betting and customer engagement.
ASSUMPTION: Projects can be related to enhancing customer involvement and operational improvements within the shop setting, possibly initiated by proactive employees.
ASSUMPTION: These questions will give candidates insights into the company culture, support systems, and potential development pathways.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.