Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service Manager

🔹 Company: Entain

🔹 Location: Broxbourne, Essex, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service
• Developing and maintaining customer relationships
• Promoting a culture of safe gambling
• Supporting the shop team in daily operations

ASSUMPTION: The role involves significant customer interaction and focuses on driving the customer experience and safety standards.

📋 Key Responsibilities

✅ Deliver outstanding customer service

✅ Encourage safer gambling practices

✅ Take bets on a variety of sports and events

✅ Process customer transactions accurately

✅ Demonstrate products and betting terminals to customers

✅ Handle customer complaints with empathy and professionalism

✅ Work towards defined targets and goals

✅ Maintain high standards within the shop

✅ Open or close the shop as required

ASSUMPTION: The responsibilities entail both operational duties and customer-facing tasks, indicative of a dynamic work environment.

🎯 Required Qualifications

Education: Not specified

Experience: Not specified

Required Skills:

• Customer Service
• Communication
• Problem-Solving
• Teamwork
• Self-Motivation
• Empathy

Preferred Skills:

• Experience in retail or similar environments
• Interest in sports and betting

ASSUMPTION: The role may not explicitly require formal education but relies heavily on skills and personal attributes to succeed.

💰 Compensation & Benefits

Salary Range: £12.50 per hour

Benefits:

• Optional overtime opportunities
• Pension Scheme and ShareSave options
• Retail discounts through Entain Deals
• Healthcare and wellbeing support
• Development and recognition programs

Working Hours: 20 hours per week, involving varied shifts including weekends and holidays

ASSUMPTION: Compensation is competitive within the retail sector, emphasizing work-life balance through flexible shifts.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers

Company Size: 10,001+ employees, offering extensive resources and developmental opportunities

Founded: Not specified

Company Description:

• World leader in sports betting and gaming entertainment
• Home to renowned brands like Ladbrokes and Coral
• Pioneering innovative tech solutions in gaming

Company Specialties:

• Online Gaming
• Sports Betting
• Technology Innovation

Company Website: http://EntainGroup.com

ASSUMPTION: The company’s robust global presence implies strong job stability and growth potential.

📊 Role Analysis

Career Level: Entry-level position with leadership duties

Reporting Structure: Reports to Shop Manager

Work Arrangement: On-site work in a dynamic retail environment

Growth Opportunities:

• Career development within a large, stable company
• Opportunities for internal recognition and awards
• Training programs to develop retail management skills

ASSUMPTION: The role offers significant room for advancement, particularly for those keen on a long-term retail career.

🌍 Location & Work Environment

Office Type: Retail betting shop

Office Location(s): Various across the UK, primarily high-traffic areas

Geographic Context:

• Located in Broxbourne, Essex, UK
• Proximity to vibrant sporting and gaming communities
• Easy access to public transport and community amenities

Work Schedule: Flexible scheduling, ensuring advance notice to maintain work-life balance

ASSUMPTION: The retail environment supports engaging interaction with sports enthusiasts and the betting community.

💼 Interview & Application Insights

Typical Process:

• Online application
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Customer service aptitude
• Problem-solving abilities
• Teamwork and collaboration skills

Application Tips:

• Highlight customer service experience
• Prepare examples of handling challenging customer scenarios
• Emphasize any retail or gaming industry experience

ATS Keywords: Customer Service, Communication, Teamwork, Safe Gambling, Empathy

ASSUMPTION: Emphasizing customer-focused skills and retail experience will be crucial in the hiring process.

🛠️ Tools & Technologies

• Betting terminals
• Point of sale (POS) systems
• Basic office software for reporting

ASSUMPTION: Familiarity with retail tech and basic troubleshooting is advantageous for candidates.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approaches
• Innovation and technology-driven solutions
• Diversity and inclusion in the workplace

Work Style:

• Collaborative and team-driven
• Fast-paced retail environment
• Adaptable to varying work hours and tasks

Self-Assessment Questions:

• Do you have a passion for customer interaction?
• Are you adaptable to different working conditions?
• Can you maintain professionalism in high-pressure situations?

ASSUMPTION: Aligning with Entain’s inclusive and dynamic culture will be key to thriving in this role.

⚠️ Potential Challenges

• Managing fluctuating customer demands
• Long hours during peak betting events
• Adapting to changes in gaming regulations
• Handling dissatisfied customers empathetically

ASSUMPTION: Success in the role requires resilience and the ability to thrive under pressure.

📈 Similar Roles Comparison

• Other customer service roles may offer a lower engagement with sports-related activities.
• Retail positions generally involve similar hours but might lack the dynamic customer interaction seen here.
• Opportunity for recognition and advancement may be greater within Entain due to its size and market position.

ASSUMPTION: The role is uniquely positioned at the intersection of retail and entertainment, offering a niche career path.

📝 Sample Projects

• Leading a customer satisfaction enhancement initiative
• Developing a safer gambling promotion strategy
• Implementing a new shop layout to improve customer flow

ASSUMPTION: While direct projects may not be specified, initiative-taking will be valued for process improvements.

❓ Key Questions to Ask During Interview

• What training programs are available for skill development?
• How does Entain support employee work-life balance?
• Can you provide examples of career progression within the retail team?
• What are the key performance indicators for this role?
• How does the company handle peak periods and increased customer traffic?

ASSUMPTION: Insightful questions will help demonstrate candidate interest and understanding of the role and company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare tailored examples of customer service excellence
• Emphasize any relevant experience in sports or betting industries
• Be ready to discuss how you can contribute to safer gambling initiatives
• Follow up promptly post-interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.