Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service Manager

🔹 Company: Entain

🔹 Location: Brighton and Hove, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service in a fast-paced retail environment.
• Building strong relationships with customers to encourage repeat business.
• Contributing to a team-focused work environment.
• Adapting to various tasks as no two days are the same in a betting shop setting.

ASSUMPTION: As the listing emphasizes dynamic work and customer interactions, this role likely requires excellent interpersonal skills and adaptability.

📋 Key Responsibilities

✅ Deliver outstanding customer service.

✅ Always urge safer gambling practices.

✅ Take bets on a wide range of sports and events.

✅ Process customer transactions including cash handling.

✅ Demonstrate products and betting terminals to customers.

✅ Handle customer complaints or concerns empathetically and solve problems effectively.

✅ Work towards defined targets and goals.

✅ Maintain high shop standards.

✅ Open or close the shop as needed.

ASSUMPTION: Responsibilities suggest a focus on both customer engagement and operational duties, indicating the need for multitasking skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field.

Required Skills:

• Customer Service Excellence
• Strong Communication
• Relationship Building
• Problem Solving
• Self-Motivation
• Teamwork
• Cash Handling
• Empathy

Preferred Skills:

• Experience in the retail or betting industry
• Knowledge of sports and betting

ASSUMPTION: While specific educational qualifications aren't mentioned, strong skills in customer interactions and problem-solving are crucial.

💰 Compensation & Benefits

Salary Range: £12.50 per hour

Benefits:

• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Retailer Discounts through Entain Deals
• Healthcare and wellbeing support
• Development Opportunities

Working Hours: Typically 20 hours per week, with flexibility across various shifts and advance rota planning

ASSUMPTION: Benefits package indicates competitive perks aimed at employee satisfaction and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, specifically in sports betting and interactive entertainment.

Company Size: 10,001+ employees, suggesting a large, stable company with extensive resources.

Founded: Evolved from GVC Holdings in December 2020, though historical brands date back to the 1880s.

Company Description:

• One of the world's largest sports betting and gaming entertainment groups.
• Home to over 25 recognized brands like bwin, Coral, and Ladbrokes.
• Committed to innovation and technology-driven growth.

Company Specialties:

• Online Gaming
• Sports Betting
• Digital Technology

Company Website: http://EntainGroup.com

ASSUMPTION: Given its global presence, Entain offers diverse career opportunities and a comprehensive support system for employees.

📊 Role Analysis

Career Level: Entry-level to early career, ideal for those seeking experience in customer service or retail.

Reporting Structure: Reports to the Shop Manager, working closely with the Shop team.

Work Arrangement: Primarily on-site, requiring physical presence within the retail environment.

Growth Opportunities:

• Potential to advance to higher managerial roles within the retail environment
• Opportunities for skills development and training
• Engagement in a dynamic and fast-paced industry

ASSUMPTION: The role provides a solid foundation for career progression within the retail sector, emphasizing skill enhancement and leadership development.

🌍 Location & Work Environment

Office Type: Retail shop setting providing dynamic customer-facing experiences.

Office Location(s): Brighton and Hove, United Kingdom

Geographic Context:

• Located in a vibrant coastal city known for its diversity and culture.
• Easily accessible public transport and local amenities.
• Ample opportunities for customer interactions in a lively retail space.

Work Schedule: Varies, including weekends and bank holidays, with advance scheduling.

ASSUMPTION: The work schedule is designed to accommodate peak customer times, needing flexibility and adaptability from candidates.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone or video screening interview
• In-person interview focused on customer service skills

Key Assessment Areas:

• Customer service acumen
• Communication skills
• Adaptability and problem-solving abilities

Application Tips:

• Emphasize experience in customer-facing roles
• Highlight strong interpersonal skills and teamwork experiences
• Prepare to discuss examples of excellent customer service delivery

ATS Keywords: Customer Service, Communication, Relationship Building, Problem Solving

ASSUMPTION: Application processes generally favor candidates who demonstrate a proactive approach and a solid understanding of customer service dynamics.

🛠️ Tools & Technologies

• Betting terminals and point of sale systems
• Customer relationship management (CRM) software
• Retail management tools

ASSUMPTION: Familiarity with retail-focused digital tools and customer interaction platforms will be advantageous.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric focus
• Innovation and boundary-pushing
• Teamwork and mutual respect

Work Style:

• Dynamic and adaptable
• Collaborative and supportive
• Results-driven and goal-oriented

Self-Assessment Questions:

• Do you enjoy interactive and customer-focused work environments?
• Are you comfortable managing diverse customer interactions?
• Can you handle multiple tasks efficiently in a retail setting?

ASSUMPTION: Candidates who thrive in engaging, fast-paced settings with a commitment to customer service excellence will find a good cultural fit.

⚠️ Potential Challenges

• Managing high customer traffic during peak periods
• Adapting to varying work schedules, including weekends and holidays
• Handling customer complaints in a professional manner
• Maintaining high service standards consistently

ASSUMPTION: A proactive and resilient approach will help overcome the challenges associated with the retail environment.

📈 Similar Roles Comparison

• Retail Sales Associate positions at similar industry competitors.
• Customer Service Roles in other sectors emphasizing customer interaction.
• Entry-level management roles in fast-paced retail environments.

ASSUMPTION: The role is positioned as an entry-level management opportunity, offering growth into more specialized retail or service roles.

📝 Sample Projects

• Implementing a store-wide customer engagement initiative
• Developing a new training module for betting terminal usage
• Leading a project to improve store layout for better customer flow

ASSUMPTION: Projects will likely focus on enhancing customer engagement and operational efficiency.

❓ Key Questions to Ask During Interview

• What does a typical career path look like in this role?
• How does Entain support continuous professional development?
• What key customer service challenges should I prepare for?
• How does Entain foster teamwork and a positive workplace culture?
• What measures are in place to ensure work-life balance?

ASSUMPTION: These questions will help you gauge the company's support system and cultural environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a compelling resume that highlights relevant skills and experience
• Prepare for a potential screening call by reviewing the company's customer service values
• Familiarize yourself with Entain's brand and industry presence
• Gather examples of past customer service or retail experiences to share during interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.