Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service Manager

🔹 Company: Entain

🔹 Location: New South Wales, Australia

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service in a retail environment.
• Encouraging customer loyalty through relationship building.
• Participating in a dynamic team in betting shop settings.
• Promoting a culture of safer gambling.

ASSUMPTION: The job overview emphasizes customer interaction and the promotion of safe gambling practices, indicating a proactive approach to customer engagement.

📋 Key Responsibilities

✅ Deliver outstanding customer service, urging safer gambling.

✅ Take bets on various sports and events, handle cash transactions.

✅ Demonstrate products and betting terminals to customers.

✅ Address customer complaints with empathy and problem-solving skills.

✅ Work towards defined targets and maintain high shop standards.

✅ Open or close the shop as needed.

ASSUMPTION: Responsibilities suggest a focus on diverse customer interactions, requiring adaptability and strong communication skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service roles

Required Skills:

• Customer Service
• Communication
• Problem-Solving
• Teamwork
• Self-Motivation
• Empathy
• Cash Handling
• Relationship Building

Preferred Skills:

• Experience with betting terminals
• Knowledge of sports betting

ASSUMPTION: Preferred skills suggest familiarity with the betting industry and technical proficiency would be beneficial.

💰 Compensation & Benefits

Salary Range: Not specified; competitive salary expected based on industry standards

Benefits:

• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Discounts with hundreds of retailers through Entain Deals
• Healthcare and wellbeing support
• Development opportunities and performance recognition rewards

Working Hours: Typical weekly rota of 24 hours; includes long opening and closing shifts with weekend and bank holiday availability

ASSUMPTION: Benefits emphasize comprehensive support and development, reflecting the company's commitment to employee well-being and growth.

📌 Applicant Insights

🔍 Company Context

Industry: Sports betting, gaming, and entertainment

Company Size: 10,001+ employees; signifies a large, diverse workplace with ample resources

Founded: Evolved from GVC Holdings in December 2020; brands have historical significance since the 1880s

Company Description:

• One of the world's largest sports betting and gaming entertainment groups
• Home to over 25 renowned brands, including Ladbrokes and Coral
• Partnership with MGM Resorts International, contributing to global influence

Company Specialties:

• Online Gaming
• Gambling
• Sports Betting
• Technology and Customer Service

Company Website: http://EntainGroup.com

ASSUMPTION: Entain's global reach and commitment to innovation highlight a forward-thinking company culture focused on diversity and equity.

📊 Role Analysis

Career Level: Entry-level to early career position

Reporting Structure: Reports directly to the Shop Manager

Work Arrangement: On-site role with a fixed working environment

Growth Opportunities:

• Potential career advancement within retail management
• Opportunities for skill development and specialization
• Access to internal promotions and recognition programs

ASSUMPTION: The role encourages growth within customer service management, supported by ongoing training and career development.

🌍 Location & Work Environment

Office Type: Retail betting shop environment

Office Location(s): Positions available in various locations across New South Wales, Australia

Geographic Context:

• Concentrated in urban and suburban areas to maximize customer reach
• Accessible for local residents and commuters
• Strategic placement in high-traffic areas

Work Schedule: Includes weekends and bank holidays; flexibility required for varying shift patterns

ASSUMPTION: The work environment is dynamic and customer-focused, requiring adaptability and team collaboration.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening by HR
• Interview with Shop Manager

Key Assessment Areas:

• Customer service orientation
• Problem-solving abilities
• Teamwork capabilities

Application Tips:

• Highlight customer service and problem-solving skills in your resume
• Prepare examples of past customer interactions
• Research Entain’s values and business operations

ATS Keywords: Customer Service, Communication Skills, Cash Handling, Retail Management, Relationship Building

ASSUMPTION: The process and assessment highlight the importance of soft skills and cultural fit within the company.

🛠️ Tools & Technologies

• Betting terminals
• Cash handling systems
• Customer relationship management software

ASSUMPTION: Familiarity with retail technology tools and CRM systems is beneficial for effective job performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Customer-centric approach
• Innovation and technology-driven mindset

Work Style:

• Proactive and customer-oriented
• Flexible and adaptable to changing situations
• Collaborative and team-driven

Self-Assessment Questions:

• Are you passionate about providing excellent customer service?
• Can you handle challenging situations with professionalism?
• Do you thrive in a dynamic and fast-paced environment?

ASSUMPTION: Cultural fit focuses on proactive customer service and teamwork, reflecting Entain’s commitment to its employees and clients.

⚠️ Potential Challenges

• Handling diverse customer concerns and complaints
• Meeting sales and service targets
• Balancing shift work with personal commitments
• Adapting quickly to new technologies and procedures

ASSUMPTION: Potential challenges require resilience and adaptability, particularly in balancing work shifts and customer demands.

📈 Similar Roles Comparison

• Similar entry-level positions in retail management
• Customer service roles in the betting industry
• Retail positions requiring cash handling and customer interaction

ASSUMPTION: Comparison to similar roles emphasizes customer-focused and problem-solving skills.

📝 Sample Projects

• Launching a customer loyalty program
• Organizing in-store events to promote new betting services
• Developing a training module for new employees on customer service excellence

ASSUMPTION: Sample projects suggest active involvement in customer engagement and shop management initiatives.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for this role?
• How does Entain support professional development?
• Can you describe the team dynamics in the retail shop?
• How does the company address customer safety and responsible gambling?
• What opportunities for advancement exist within the company?

ASSUMPTION: Interview questions should focus on understanding performance expectations and growth opportunities within Entain.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a tailored resume highlighting relevant skills and experiences
• Research the company culture and values to align application materials
• Be ready for potential assessments on customer service skills
• Anticipate follow-up communication from the recruitment team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.