📌 Core Information
🔹 Job Title: Retail Customer Service
🔹 Company: EZCORP
🔹 Location: Oklahoma City, Oklahoma, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not Specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing customer interactions and experience in sales negotiations
- Assisting customers with pawn item transactions like jewelry, electronics, and more
- Delivering excellent customer service in a courteous and respectful manner
- Working in a team to maintain and promote company standards and values
ASSUMPTION: Based on the job description emphasizing both service and sales skills, it is assumed this role requires a balance of communication ability and transactional knowledge to effectively negotiate and process pawn-related activities.
📋 Key Responsibilities
✅ Interact with customers daily to assist with sales and negotiations of pawn items
✅ Provide a friendly, courteous, and respectful customer service environment
✅ Process sales, loans, and extensions accurately
✅ Perform opening and closing store duties effectively
ASSUMPTION: The responsibilities suggest a focus on customer relationship building and operational duties typical of a retail environment with sales components.
🎯 Required Qualifications
Education: High school diploma or GED
Experience: Experience in customer service, cashier, or retail setting
Required Skills:
- Excellent communication and interpersonal skills
- Ability to work both independently and as part of a team
- Strong multitasking abilities and work ethic
Preferred Skills:
- Knowledge of commonly pawned items like tools, jewelry, and electronics
- Sales background and bilingual ability
ASSUMPTION: Preference is given to those with prior knowledge of the products handled, suggesting industry familiarity can benefit the candidate's performance and potential career advancement.
💰 Compensation & Benefits
Salary Range: $12.00 to $14.00 per hour, based on experience
Benefits:
- Free Health Insurance for employees through UnitedHealthcare Choice Plan
- Monthly uncapped bonus potential based on performance
- Generous paid time off and holiday pay
- 401(k) with company match
- Store discounts and competitive working hours
Working Hours: 40 hours per week, with specific details on flexibility not specified
ASSUMPTION: Benefits appear structured to promote retention and job satisfaction, with health coverage and bonuses enhancing the base salary.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically pawn operations and retail
Company Size: Approximately 5,001-10,000 employees, indicating a mid-sized firm with substantial resources yet opportunity for individual impact
Founded: 1978
Company Description:
- Leading provider of pawn loans in the U.S. and Latin America
- Operates through a network focused on short-term financial solutions
- Publicly traded on NASDAQ under the ticker EZPW
Company Specialties:
- Financial services including pawn and retail operations
- Customer-focused lending solutions
- Competitive retail sales of forfeited collateral merchandise
Company Website: http://www.ezcorp.com
ASSUMPTION: The company’s broad geographic footprint suggests potential internal mobility for employees and stable business operation.
📊 Role Analysis
Career Level: Entry-level with growth potential into management positions
Reporting Structure: Reports to store manager; opportunity to advance to lead positions
Work Arrangement: On-site
Growth Opportunities:
- Structured career path with training programs for advancement
- Opportunities to transition from entry-level to management roles
- Skill enhancement programs such as the Pawnbroker Certification Program
ASSUMPTION: The structured career path and training programs hint at the company’s commitment to employee development.
🌍 Location & Work Environment
Office Type: Retail store environment
Office Location(s): 5916 N. May Ave, Oklahoma City, Oklahoma 73112
Geographic Context:
- Located in a vibrant city with diverse community offerings
- Proximity to major roads for commuting convenience
- Opportunities for interaction with a wide customer demographic
Work Schedule: Primarily daytime hours with potential flexibility; details on rotational duties not specified
ASSUMPTION: Working in a retail setting suggests a dynamic work environment with opportunities for customer interaction and varied tasks.
💼 Interview & Application Insights
Typical Process:
- Initial application submission online
- Phone screening or initial interview
- In-person interview with store management
Key Assessment Areas:
- Customer service skills and experience
- Ability to manage transactions and communicate effectively
- Adaptability to fast-paced environments
Application Tips:
- Highlight customer service and sales experience on your resume
- Prepare to discuss your ability to handle sales transactions
- Practice answering questions regarding teamwork and customer interaction
ATS Keywords: Customer Service, Cashier, Retail Experience, Communication Skills, Sales Background
ASSUMPTION: Based on company size and industry, the hiring process is assumed to prioritize quick adaptability and customer service aptitude.
🛠️ Tools & Technologies
- Point-of-sale systems for retail transactions
- Inventory management software
- Communication tools for customer interactions
ASSUMPTION: Use of industry-standard retail technologies is assumed to support operations efficiently.
👔 Cultural Fit Considerations
Company Values:
- Commitment to service excellence
- Focus on teamwork and development
- Fostering a respectful and inclusive environment
Work Style:
- Customer-focused with an emphasis on interpersonal interactions
- Adaptability to diverse tasks and a fast-paced atmosphere
- Proactive and team-oriented approach
Self-Assessment Questions:
- How do I prioritize customer satisfaction?
- Am I comfortable working in a team-oriented retail environment?
- Can I adapt to a dynamic and fast-paced work setting?
ASSUMPTION: The emphasis on cultural fit suggests prioritization of candidates who value detailed customer interaction and teamwork.
⚠️ Potential Challenges
- Managing high customer volume at peak times
- Balancing various sales and service duties simultaneously
- Adapting quickly to customer needs and expectations
- Understanding and following store policies and procedures rigorously
ASSUMPTION: Challenges are typical of a retail environment where multitasking and customer service excellence are critical.
📈 Similar Roles Comparison
- More transactional than a traditional sales associate, with more focus on negotiation
- Provides greater interaction with a diverse demographic of customers
- Requires understanding of pawn-specific regulations and products
ASSUMPTION: Comparison illustrates a niche specialization in pawn-related sales differing from general retail roles.
📝 Sample Projects
- Organizing a promotional event to attract new customers
- Developing a training module for new hire onboarding
- Conducting a competitive analysis of regional pawn shops
ASSUMPTION: Sample projects suggest emphasis on innovation and market adaptation within the role's scope.
❓ Key Questions to Ask During Interview
- What is the most challenging aspect of the Retail Customer Service role at EZCORP?
- Can you describe a successful customer service interaction here?
- What opportunities exist for career advancement and skill development?
- How does EZCORP support continuous learning and development?
- What qualities make employees successful within your stores?
ASSUMPTION: Questions aim to provide insights into operational expectations and potential career pathways at EZCORP.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume highlights relevant customer service experience
- Prepare for potential phone interviews or assessments
- Visit the store location if possible to observe the work environment
- Follow up with the hiring manager if you haven’t heard back within a week
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
