🔹 Job Title: Retail Customer Service
🔹 Company: Entain
🔹 Location: Brighton and Hove, United Kingdom
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role likely involves active engagement with customers in a dynamic setting, requiring adaptability to different shifts and tasks that arise each day.
✅ Deliver outstanding customer service.
✅ Always urge safer gambling.
✅ Take bets on a wide range of sports and events.
✅ Process customer transactions including cash handling.
✅ Demonstrate products & betting terminals to customers.
✅ Handle customer complaints with empathy and problem-solving skills.
✅ Work towards defined targets and goals.
✅ Maintain high shop standards.
✅ Open or close the shop as needed.
ASSUMPTION: Responsibilities are focused on both customer interaction and operational duties within the shop environment, requiring flexibility and multitasking abilities.
Education: Not specified
Experience: Entry-level, suitable for 0-2 years of experience
Required Skills:
Preferred Skills:
ASSUMPTION: Basic customer service skills are essential, with additional skills in cash handling and problem solving enhancing performance.
Salary Range: £12.50 per hour
Benefits:
Working Hours: 20 hours per week, variable shifts including evenings, weekends, and bank holidays
ASSUMPTION: The benefits package is competitive within the industry, providing health, financial, and time-off advantages.
Industry: Entertainment Providers
Company Size: Over 10,001 employees, offering a wide range of career opportunities
Founded: Evolved from GVC Holdings on 9th December 2020
Company Description:
Company Specialties:
Company Website: http://EntainGroup.com
ASSUMPTION: Entain is likely a forward-thinking employer, focused on expansion and innovation in the entertainment sector.
Career Level: Entry-level, typically starting a career in customer service or retail environments
Reporting Structure: Reports to the Shop Manager, part of the shop team
Work Arrangement: Predominantly on-site, following established retail hours
Growth Opportunities:
ASSUMPTION: Initial roles act as a springboard to more advanced positions within customer service or management hierarchy.
Office Type: Retail betting shop environment
Office Location(s): Brighton and Hove, United Kingdom
Geographic Context:
Work Schedule: Flexible rota provided at least four weeks in advance
ASSUMPTION: Work environment emphasizes close customer interaction and engagement, important for prospective employees to consider.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Cash Handling, Communication, Problem Solving, Teamwork
ASSUMPTION: The recruitment process is structured to identify candidates who thrive in fast-paced, customer-facing environments.
ASSUMPTION: Proficiency with basic retail technology will be expected; training provided for specific betting terminal systems.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates should align with Entain's customer-first values and be prepared for the dynamic nature of retail betting environments.
ASSUMPTION: Candidates should have resilience and adaptability to thrive amidst these potential challenges.
ASSUMPTION: Prospective applicants should consider the unique aspects of working in the sports betting industry when comparing roles.
ASSUMPTION: Sample projects illustrate customer engagement and service optimization strategies within the retail setting.
ASSUMPTION: These questions are crafted to provide insights into the day-to-day role and the company's support systems.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.