🔹 Job Title: Retail Customer Service Manager
🔹 Company: Entain
🔹 Location: United Kingdom
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The job involves actively engaging with customers, promoting safer gambling, and handling transactions, which indicate the need for interpersonal and problem-solving skills.
✅ Deliver outstanding customer service
✅ Encourage safer gambling
✅ Take bets on a wide range of sports and events
✅ Process customer transactions including cash handling
✅ Demonstrate products and betting terminals to customers
✅ Handle customer complaints with empathy
✅ Work towards defined targets and goals
✅ Maintain high shop standards
✅ Open or close the shop as needed
ASSUMPTION: Responsibilities highlight a role that requires both customer-facing skills and the ability to manage in-store operations effectively.
Education: Not specified
Experience: Experience level is entry (0-2 years)
Required Skills:
Preferred Skills:
ASSUMPTION: Qualifications focus on soft skills, suggesting that personal attributes may be valued over specific educational achievements. Experience in similar roles in retail or customer service could be beneficial.
Salary Range: £12.50 per hour
Benefits:
Working Hours: 20 hours weekly, potential for varied shifts including weekends and bank holidays
ASSUMPTION: The compensation structure, inclusive of competitive salary and numerous benefits, indicates a supportive work environment aimed at balancing employee satisfaction and company performance.
Industry: Entertainment Providers
Company Size: 10,001+ employees; large organization with extensive resources and opportunities
Founded: Not specified, but roots date back to the 1880s
Company Description:
Company Specialties:
Company Website: http://EntainGroup.com
ASSUMPTION: Entain's extensive history and market presence suggest robust stability for employees. The emphasis on diversity and innovation reflects a forward-thinking work culture.
Career Level: Entry-level position suitable for those beginning their careers in retail or customer service
Reporting Structure: Reports to the Shop Manager
Work Arrangement: On-site; requires physical presence in the retail environment
Growth Opportunities:
ASSUMPTION: The role offers structured career growth opportunities, appealing to those looking for career development in a dynamic setting.
Office Type: Retail shop environment
Office Location(s): Various throughout the United Kingdom
Geographic Context:
Work Schedule: Flexibility with varying shifts, typically aligned with retail hours of 8am - 10pm
ASSUMPTION: The retail environment and flexible hours may require adaptability and strong time management skills.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Retail, Communication, Betting, Teamwork
ASSUMPTION: The application and interview process emphasizes customer engagement skills, making it essential for applicants to showcase these capabilities.
ASSUMPTION: Proficiency with commonly used retail technology will be beneficial, even though specific tools are not mentioned.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Aligning with the company's core values and work style is crucial for a successful tenure in this role.
ASSUMPTION: The diverse clientele and dynamic retail environment can be demanding, requiring strong resilience and adaptability.
ASSUMPTION: Retail roles in similar industries might not offer the same level of industry-specific benefits and growth potential as this position.
ASSUMPTION: Sample projects are speculative and aim to provide applicants with a sense of potential initiatives within the role.
ASSUMPTION: These questions are designed to provide insights into the company's operations, culture, and career pathways.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.