Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service

🔹 Company: Entain

🔹 Location: Bristol, City of, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering outstanding customer service in a retail setting
• Engaging with customers to build positive relationships
• Handling bets on various sports and events
• Maintaining high standards in a dynamic and fast-paced environment

ASSUMPTION: The job overview focuses significantly on customer interaction due to its placement in a betting shop, suggesting emphasis on interpersonal skills.

📋 Key Responsibilities

✅ Deliver outstanding customer service

✅ Encourage safer gambling practices

✅ Process customer transactions, including cash handling

✅ Demonstrate products and betting terminals to customers

✅ Handle customer complaints empathetically

✅ Work towards defined targets and goals

✅ Maintain high shop standards

✅ Open or close the shop as needed

ASSUMPTION: Responsibilities are focused on direct customer interaction, indicative of the role's emphasis on maintaining a high-quality customer service experience and compliance with gaming regulations.

🎯 Required Qualifications

Education: Not specified

Experience: Experience level 0-2, emphasizing entry-level or early-career stage

Required Skills:

• Customer Service
• Communication
• Problem Solving

Preferred Skills:

• Empathy
• Safer Gambling

ASSUMPTION: While education is not specified, the role likely values skills and attributes more, indicating a focus on personal competencies over formal education credentials.

💰 Compensation & Benefits

Salary Range: Not specified. Industry context suggests competitive pay given the company's stature in sports betting and gaming

Benefits:

• Optional overtime availability
• Pension Scheme and annual ShareSave
• Discounts with retailers through Entain Deals

Working Hours: 20 hours per week with flexibility in shifts including weekends and evenings

ASSUMPTION: Benefits are positioned to offer employees support beyond the traditional work environment and encourage long-term engagement with the company.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, focused on sports betting and gaming

Company Size: 10,001+ employees, offering stability and diverse career paths

Founded: The company evolved into its current form in 2020, with historical roots dating back to the 1880s

Company Description:

• One of the world's largest sports betting and gaming groups
• Home to over 25 recognized brands
• Partnered with MGM Resorts International for expansion in the US

Company Specialties:

• Online Gaming
• Sports Betting
• Digital Customer Engagement

Company Website: http://EntainGroup.com

ASSUMPTION: The company's global presence suggests diverse career opportunities and robust resources for employee development.

📊 Role Analysis

Career Level: Entry-level, appropriate for recent graduates or early-career professionals

Reporting Structure: Reports directly to the Shop Manager, part of the shop team

Work Arrangement: Primarily on-site, with structured shifts

Growth Opportunities:

• Potential progression within retail management
• Opportunities to specialize in customer service innovation
• Development through company-provided training

ASSUMPTION: The structured environment and clear reporting suggest solid potential for career progression within customer service management.

🌍 Location & Work Environment

Office Type: Retail environment, customer-facing shop

Office Location(s): Located in Bristol, UK

Geographic Context:

• Bristol is a vibrant city known for its cultural diversity
• Proximity to public transport facilitates commute
• Growing tech and entertainment industry presence

Work Schedule: Flexible shifts covering mornings to evenings, includes weekends

ASSUMPTION: The dynamic work environment, characterized by varied daily customer interactions, aligns well with extroverted and adaptable candidates.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with shop manager or HR

Key Assessment Areas:

• Communication skills
• Customer service abilities
• Problem-solving in real-world scenarios

Application Tips:

• Highlight customer service experiences
• Prepare examples demonstrating problem-solving skills
• Research Entain’s brand portfolio

ATS Keywords: Retail Customer Service, Betting, Customer Interaction, Teamwork

ASSUMPTION: Preparation for the role should include a focus on customer service excellence and familiarity with Entain’s gaming platforms.

🛠️ Tools & Technologies

• Betting terminals
• Cash handling systems
• Customer relationship management (CRM) software

ASSUMPTION: While specific technologies aren't detailed, familiarity with basic retail POS systems and customer interaction technologies is advantageous.

👔 Cultural Fit Considerations

Company Values:

• Putting people first
• Innovation and technology leadership
• Diversity and inclusion

Work Style:

• Team-oriented with a focus on collaboration
• Proactive and self-motivated attitude
• Adaptability in a fast-paced environment

Self-Assessment Questions:

• How do you handle challenging customer interactions?
• What makes you passionate about customer service?
• Can you quickly adapt to changes and new processes?

ASSUMPTION: The cultural fit emphasizes collaboration and innovation, suitable for individuals eager to contribute to a supportive and inclusive work environment.

⚠️ Potential Challenges

• Managing customer expectations and complaints calmly
• Adapting to varying shift patterns
• Learning the intricacies of betting regulations and safety
• Handling cash transactions accurately

ASSUMPTION: Challenges are typical of customer service roles in a retail setting, emphasizing patience, adaptability, and attention to detail.

📈 Similar Roles Comparison

• Similar to roles in retail service industries with customer-facing responsibilities
• More dynamic and fast-paced compared to standard retail due to sports betting context
• Involves additional compliance regulations, unlike typical retail roles

ASSUMPTION: While foundational skills are similar to other retail roles, the specialized nature of betting services adds a unique complexity.

📝 Sample Projects

• Developing a customer retention strategy
• Implementing safer gambling seminars
• Optimizing store layouts for customer engagement

ASSUMPTION: Sample projects are inferred to encourage employees to contribute to broader business objectives beyond day-to-day tasks.

❓ Key Questions to Ask During Interview

• What training is provided for new employees?
• How does the company handle customer complaints and feedback?
• What are the career progression opportunities within Entain?
• Can you describe the team dynamic within the shop?
• How does Entain foster diversity and inclusion in the workplace?

ASSUMPTION: Asking insightful questions demonstrates a candidate's genuine interest in aligning with company values and career growth within Entain.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your CV highlights relevant customer service experience
• Prepare for a phone or video interview with HR
• Review Entain’s values and recent developments in the industry
• Be ready to discuss your passion for customer service and sports betting

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.