🔹 Job Title: Retail Customer Service
🔹 Company: Entain
🔹 Location: Birmingham, United Kingdom
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This job involves regular interaction with customers in a retail setting, requiring strong interpersonal skills and a proactive approach to customer service.
✅ Deliver outstanding customer service.
✅ Urge and promote safer gambling practices.
✅ Accept and process bets on various sports and events.
✅ Conduct customer transactions, including cash handling.
✅ Demonstrate products and betting terminals to customers.
✅ Handle customer complaints with empathy and effective problem-solving skills.
✅ Work towards achieving defined targets and goals.
✅ Maintain cleanliness and presentation of the shop.
✅ Open or close the shop as required.
ASSUMPTION: Responsibilities include financial transactions, so the role likely requires attention to detail and integrity in cash handling and record-keeping.
Education: Not specified
Experience: Prior experience in customer service is preferred but not required.
Required Skills:
Preferred Skills:
ASSUMPTION: Given the nature of retail and betting, flexibility and adaptability are assumed as implicit qualities candidates should possess.
Salary Range: Not specified
Benefits:
Working Hours: Average 16 hours per week with varying shift patterns, including weekends and holidays.
ASSUMPTION: The company's commitment to work-life balance suggests flexibility in scheduling and provision of rotas in advance, ensuring time to plan personal commitments.
Industry: Entertainment Providers (focus on sports betting and gaming)
Company Size: Over 10,001 employees globally, offering stability and networking opportunities.
Founded: Officially rebranded from GVC Holdings to Entain on December 9, 2020.
Company Description:
Company Specialties:
Company Website: http://EntainGroup.com
ASSUMPTION: With its large scale and global reach, Entain likely offers diverse career paths and international opportunities.
Career Level: Entry-level position with potential for growth
Reporting Structure: Reports to the Shop Manager
Work Arrangement: Primarily on-site in defined shop locations
Growth Opportunities:
ASSUMPTION: Growth is feasible through performance and continued education or training in company-specific roles.
Office Type: Retail shop environment
Office Location(s): Birmingham, UK, and other potential shop locations
Geographic Context:
Work Schedule: Includes varied hours, weekend and holiday shifts with advance scheduling
ASSUMPTION: The role expects candidates to be flexible and accommodate varying scheduling needs.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Cash Handling, Sports Betting, Problem Solving, Relationship Building
ASSUMPTION: The company likely uses behavioral interviews to gauge customer service abilities, emphasizing experience and adaptability.
ASSUMPTION: The use of betting terminals suggests the need for basic technical literacy and adaptability to new technology.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The role is suitable for individuals who thrive in dynamic environments and are committed to customer excellence.
ASSUMPTION: Challenges are typical of a retail environment with high customer interaction and transaction handling duties.
ASSUMPTION: Comparisons are drawn based on standard retail operations with an added focus on entertainment services.
ASSUMPTION: Sample projects can involve promotional and engagement activities typical in retail betting environments.
ASSUMPTION: Questions are crafted to gain insight into the role's expectations, challenges, and growth opportunities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.