Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service

🔹 Company: Entain

🔹 Location: Belfast, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in a sports betting and gaming environment
• Building and maintaining positive customer relationships
• Facilitating safe betting and gaming practices
• Assisting shop management in daily operations

ASSUMPTION: This role likely requires adaptability and a keen interest in sports or gaming to align with Entain’s focus on interactive entertainment.

📋 Key Responsibilities

✅ Deliver outstanding customer service by interacting with customers and assisting them with their inquiries

✅ Process transactions accurately including cash handling and bets on various sports events

✅ Demonstrate and explain betting terminals and products to enhance the customer experience

✅ Handle customer complaints or concerns with empathy and effective problem-solving

✅ Maintain high standards of shop organization and cleanliness

✅ Open or close the shop as part of the daily rotating shift schedule

ASSUMPTION: In addition to listed responsibilities, coordinating with team members to ensure smooth operational flow can be expected.

🎯 Required Qualifications

Education: Not specified

Experience: No formal experience required, but a service-oriented mindset is essential

Required Skills:

• Strong customer service skills
• Effective communication capabilities
• Ability to build relationships and engage positively with customers
• Proficiency in cash handling and basic problem-solving
• Capacity to work both independently and as part of a team

Preferred Skills:

• Interest in sports or gaming, enhancing customer interaction
• Previous experience in retail or customer service

ASSUMPTION: There may be preference for applicants with a natural affinity for sports and interactive entertainment sectors.

💰 Compensation & Benefits

Salary Range: Not specified, competitive within the industry

Benefits:

• Optional overtime availability
• Pension Scheme and annual ShareSave
• Discounts through Entain Deals across various retailers
• Healthcare and wellbeing support
• Opportunities for career development and recognition-based rewards

Working Hours: 16 hours per week with varying shifts, including evenings and weekends

ASSUMPTION: Flexible scheduling with advance notice might enhance work-life balance, appealing to individuals seeking part-time opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers specializing in sports betting and gaming

Company Size: 10,001+ employees, suggesting robust infrastructure and diverse career paths

Founded: Evolved from GVC Holdings on December 9, 2020

Company Description:

• One of the largest sports betting and gaming groups globally
• Home to renowned brands like Ladbrokes, Coral, and partypoker
• Partner with MGM Resorts in the US, powering BetMGM

Company Specialties:

• Online Gaming and Gambling
• Sports Betting and Casino Services
• Digital Technology Solutions

Company Website: EntainGroup.com

ASSUMPTION: Considering its scale and partnerships, Entain likely values innovation and offers competitive growth opportunities, emphasizing diversity and inclusion.

📊 Role Analysis

Career Level: Entry level, suitable for individuals starting their career in customer service or retail

Reporting Structure: Reports to the Shop Manager

Work Arrangement: On-site, contributing to a dynamic retail environment

Growth Opportunities:

• Possible progression to supervisory roles within the shop
• Development through internal training programs
• Recognition-based advancement and rewards

ASSUMPTION: Opportunities for growth may be influenced by performance and willingness to take on additional responsibilities.

🌍 Location & Work Environment

Office Type: Retail shop setting

Office Location(s): Located within Belfast

Geographic Context:

• Central location in a vibrant city
• Access to public transportation for ease of commuting
• Proximity to local amenities enhances work-life balance

Work Schedule: Flexible, involves a mix of shifts across weekdays, weekends, and holidays

ASSUMPTION: The role may appeal to candidates seeking part-time or flexible working conditions, with adequate support for non-standard hours.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial screening call or virtual interview
• In-person interview possibly including a practical assessment

Key Assessment Areas:

• Customer service skills and approach
• Ability to handle cash transactions accurately
• Problem-solving and adaptability scenarios

Application Tips:

• Highlight experience in customer-facing roles
• Demonstrate a positive attitude towards customer engagement
• Present flexibility in working varied shifts

ATS Keywords: Customer Service, Cash Handling, Problem-Solving, Sports Betting, Teamwork

ASSUMPTION: The recruitment process likely values candidates who can demonstrate enthusiasm for the industry and an adaptable mindset.

🛠️ Tools & Technologies

• Electronic betting terminals
• Customer relationship management (CRM) systems
• Point-of-sale (POS) systems

ASSUMPTION: Familiarity with technology in retail environments will be advantageous for candidates.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer-centricity
• Diversity and inclusion

Work Style:

• Collaborative team environment
• High-paced and dynamic
• Focus on innovation and improvement

Self-Assessment Questions:

• Are you comfortable interacting with customers from various backgrounds?
• Do you have an interest in sports and gaming?
• Can you handle high-pressure situations effectively?

ASSUMPTION: Cultural fit will be particularly important in customer-facing roles to ensure alignment with Entain’s values and customer interaction strategy.

⚠️ Potential Challenges

• Adapting to varying customer needs and expectations
• Maintaining composure during busy betting periods
• Balancing multiple tasks during high-traffic times
• Navigating complex customer queries and complaints

ASSUMPTION: The role may require resilience and patience, especially during peak times or when handling customer disputes.

📈 Similar Roles Comparison

• More emphasis on sales targets in some customer service roles
• Varying degrees of customer interaction in different parts of retail
• Potential for specialized training in gambling compliance

ASSUMPTION: Similar roles in the industry may involve more focus on sales as opposed to service quality.

📝 Sample Projects

• Initiating customer engagement campaigns
• Developing strategies for better customer satisfaction ratings
• Training sessions on new betting terminal technologies

ASSUMPTION: Sample projects are inferred based on typical retail customer service initiatives and operational enhancements.

❓ Key Questions to Ask During Interview

• How does the team ensure customer service quality across shifts?
• What are the most challenging aspects of this role on busy days?
• Can you describe the support available for career development?
• How is performance evaluated within the shop team?
• What initiatives are in place to support diversity and inclusion?

ASSUMPTION: These questions are crafted to give candidates insight into operational dynamics and the company's commitment to employee growth and diversity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your CV highlighting relevant skills and experiences
• Await initial communication for interview scheduling
• Attend a virtual or in-person interview as suggested
• Follow up within a week if no response is received

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.