Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service Manager

🔹 Company: Entain

🔹 Location: Brighton and Hove, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering high-quality customer service experiences in a dynamic retail environment
• Engaging with customers to foster repeat business and maintain brand loyalty
• Processing bets on various sports and events while advocating for responsible gambling
• Building a supportive team environment focused on achieving high standards

ASSUMPTION: This role emphasizes customer interaction and relationship building. The fast-paced betting shop environment suggests employees are expected to adapt quickly to changing circumstances and maintain composure under pressure.

📋 Key Responsibilities

✅ Deliver outstanding customer service

✅ Encourage safer gambling practices

✅ Process customer transactions, including cash handling

✅ Demonstrate products and betting terminals to customers

✅ Handle customer complaints empathetically and efficiently

✅ Strive towards defined sales and service targets

✅ Maintain high shop standards and contribute to a clean, welcoming environment

✅ Open or close the shop as required, adhering to security protocols

ASSUMPTION: Employees will need effective communication and problem-solving skills to manage customer interactions and confront potential issues independently.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service or retail is beneficial but not explicitly required

Required Skills:

• Strong communication skills
• Customer-focused attitude
• Problem-solving abilities

Preferred Skills:

• Experience with cash handling
• Proficiency in using betting terminals or point-of-sale systems

ASSUMPTION: The required qualifications highlight customer-oriented and technical skills as essential, with additional value placed on prior experience in similar environments.

💰 Compensation & Benefits

Salary Range: £12.50 per hour

Benefits:

• Opportunities for optional overtime
• Pension Scheme and annual ShareSave plan
• Discounts through Entain Deals
• Healthcare and wellbeing support
• Development and career advancement opportunities
• Recognition program for outstanding performance

Working Hours: A typical week consists of 20 hours across varying shifts, including weekends and bank holidays

ASSUMPTION: Compensation is competitive within the retail industry, providing both monetary benefits and career growth opportunities, positing this role as attractive for individuals seeking stability and progression.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, specializing in sports betting and gaming

Company Size: 10,001+ employees, indicating a large, resource-rich organization

Founded: Transitioned from GVC Holdings to Entain on December 9, 2020

Company Description:

• One of the largest sports betting and gaming groups worldwide
• FTSE 100 company known for innovation in digital technology
• Committed to diversity, inclusion, and customer-centric experiences

Company Specialties:

• Sports Betting
• Online Gaming
• Casino and Poker

Company Website: http://EntainGroup.com

ASSUMPTION: Entain's global presence and forward-thinking approach provide employees with stable yet dynamic work environments, promising vast professional networking opportunities.

📊 Role Analysis

Career Level: Entry-level role emphasizing customer interaction and service quality

Reporting Structure: Reports directly to the Shop Manager, ensuring clear communication and support

Work Arrangement: Predominantly on-site at a retail location

Growth Opportunities:

• Potential to advance to senior customer service or managerial roles
• Opportunities to learn about the gaming industry and technology
• Being part of a recognized global brand offers extensive career paths

ASSUMPTION: This role serves as an entry point for enthusiastic individuals aiming to establish a career in the highly dynamic retail gaming sector.

🌍 Location & Work Environment

Office Type: Retail betting shop environment

Office Location(s): Brighton and Hove, reflecting urban surroundings with a vibrant community

Geographic Context:

• Located in a well-connected urban area, offering easy commute options
• Part of a culturally rich community with a robust entertainment hub
• Brighton and Hove offers a scenic coastal lifestyle

Work Schedule: Flexible shifts accommodating a range of schedules, with advanced rota planning

ASSUMPTION: The Brighton and Hove location is likely to benefit individuals seeking a balanced lifestyle with urban amenities, attractive for both locals and new movers.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Screening of resumes for key skills and experience
• Interview process focusing on customer service skills
• Preparation of potential candidates for alignment with company values

Key Assessment Areas:

• Customer service aptitude
• Problem-solving capabilities
• Teamwork and communication

Application Tips:

• Highlight experience in customer service or retail
• Emphasize adaptability and enthusiasm for the gaming industry
• Prepare to discuss scenarios demonstrating problem-solving skills

ATS Keywords: Customer Service, Communication, Problem-Solving, Cash Handling, Teamwork

ASSUMPTION: The focus on customer service and communication suggests interviews will test interpersonal skills alongside understanding of gaming policies.

🛠️ Tools & Technologies

• Betting terminals
• Cash registers
• POS systems

ASSUMPTION: There might be a need for quick learning of retail technology specific to sports betting, enabling seamless customer transactions.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service and experience
• Promoting safe and responsible gaming
• Inclusivity and diversity in the workplace

Work Style:

• Team-oriented with a focus on collective success
• Adaptable and proactive approach to customer interactions
• Emphasis on positive relationship building

Self-Assessment Questions:

• Do I thrive in fast-paced, customer-focused environments?
• Am I comfortable handling cash and managing financial transactions?
• How do I contribute to team success while working independently?

ASSUMPTION: A strong fit for candidates who value customer service excellence and are keen to work in dynamic team environments.

⚠️ Potential Challenges

• Managing high customer traffic during peak hours
• Ensuring compliance with gaming regulations
• Handling complex or sensitive customer situations
• Balancing multiple tasks efficiently under time pressure

ASSUMPTION: Resourcefulness and effective communication skills are critical to overcoming challenges inherent in a busy and regulated retail environment.

📈 Similar Roles Comparison

• Other retail customer service positions typically focus less on direct gaming operations
• Roles in other sectors may lack the flexible shift arrangements offered in gaming
• Opportunities to work for a globally recognized company like Entain are unique in the industry

ASSUMPTION: Similar roles may not offer as comprehensive a path in gaming technologies and regulatory insights.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company website
• Prepare a resume highlighting customer service experience and communication skills
• Be ready for potential telephone or in-person interviews
• Demonstrate knowledge about Entain and its role in the gaming industry during interviews
• Show enthusiasm for working within an innovative gaming company

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.