🔹 Job Title: Retail Customer Service Manager (CSM) - 17hrs
🔹 Company: Entain
🔹 Location: Port Glasgow, Inverclyde, United Kingdom
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 29, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified, assumed On-site
Key aspects of this role include:
ASSUMPTION: The role is highly customer-focused, aiming to enhance customer engagement and satisfaction. This assumption is based on the emphasis on customer service and rapport building.
✅ Deliver outstanding customer service consistently.
✅ Promote and adhere to safer gambling guidelines.
✅ Manage bets on various sports and events.
✅ Process financial transactions, including cash handling.
✅ Demonstrate products and betting terminals to customers.
✅ Address customer complaints or concerns effectively.
✅ Achieve targets and maintain high shop standards.
✅ Open and close the shop as necessary.
ASSUMPTION: These responsibilities suggest a robust focus on customer interaction and operational efficiency, necessary for maintaining a high standard of service in a retail betting environment.
Education: Not specified, assumed High School Diploma or equivalent minimum.
Experience: Previous customer service experience preferred but not mandatory.
Required Skills:
Preferred Skills:
ASSUMPTION: Educational requirements are minimal, focusing more on interpersonal skills and experience, typical for customer service roles in a retail setting.
Salary Range: Not specified; competitive salary implied with a focus on industry standards.
Benefits:
Working Hours: 17 hours per week, including potential weekends and bank holidays.
ASSUMPTION: The role aims to offer flexibility and competitive benefits to attract a diverse pool of applicants, particularly those interested in part-time work.
Industry: Entertainment Providers, focusing on sports betting and gaming.
Company Size: 10,001+ employees, indicating a large-scale operation with potential for internal mobility.
Founded: Not specified; the brand evolved from GVC Holdings in 2020 but has historical roots dating back to the 1880s.
Company Description:
Company Specialties:
Company Website: http://EntainGroup.com
ASSUMPTION: The company's significant global presence and diverse portfolio provide ample opportunities for career progression and development for employees.
Career Level: Entry-level position ideal for individuals starting in customer service or retail sectors.
Reporting Structure: Reports to the Shop Manager, part of a shop team.
Work Arrangement: Primarily on-site, given the retail focus.
Growth Opportunities:
ASSUMPTION: Entry-level roles typically provide foundational experience, with structured paths toward roles with greater responsibility.
Office Type: Retail shop setting with a focus on customer interaction.
Office Location(s): Port Glasgow, Inverclyde
Geographic Context:
Work Schedule: Variable hours across weekdays and weekends, promoting a balanced schedule.
ASSUMPTION: The on-site, retail environment enhances direct customer engagement, which is crucial for a role focused on customer service.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Communication, Problem-Solving, Cash Handling, Teamwork
ASSUMPTION: The application process is designed to quickly identify candidates who thrive in dynamic customer-facing environments.
ASSUMPTION: Exposure to these systems will equip employees with crucial technical skills standard in a retail betting environment.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Fit is crucial for maximizing job satisfaction and performance, with a strong emphasis on service and team collaboration.
ASSUMPTION: Anticipating challenges empowers candidates to develop necessary skills and adapt strategies for success.
ASSUMPTION: Comparing similar roles helps candidates understand potential career pathways and skill transferability.
ASSUMPTION: Practical project examples can provide insights into the role's impact and expected contributions.
ASSUMPTION: Asking insightful questions demonstrates genuine interest in the role and helps assess organizational fit and opportunities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.