Retail Customer Service (CSM) 17hrs Weekends & Evenings

📌 Core Information

🔹 Job Title: Retail Customer Service (CSM) 17hrs Weekends & Evenings

🔹 Company: Entain

🔹 Location: Leeds, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service in a retail sports betting environment.
• Building and maintaining positive customer relationships to ensure repeat business.
• Handling bets and transactions with precision and security.
• Maintaining high operational and presentation standards in the shop.

ASSUMPTION: The role requires an interest in sports and customer service based on the emphasis on building rapport with customers and handling bets.

📋 Key Responsibilities

✅ Deliver outstanding customer service and ensure customer satisfaction.

✅ Take and process bets on a variety of sports and events.

✅ Effectively handle customer transactions, including cash handling.

✅ Educate customers on products and betting terminals.

✅ Address customer complaints with empathy and problem-solving skills.

✅ Work towards and achieve defined targets and goals.

✅ Maintain cleanliness and organization in the shop.

✅ Open or close the shop as required.

ASSUMPTION: Responsibilities at Entain include significant customer interaction and the ability to handle both routine and challenging situations independently.

🎯 Required Qualifications

Education: Not explicitly specified; assumed high school diploma or equivalent is typical for this role.

Experience: 0-2 years of experience in customer service or related field.

Required Skills:

• Effective communication
• Problem-solving abilities
• Cash handling experience

Preferred Skills:

• Teamwork
• Proactive self-motivation

ASSUMPTION: Given the retail setting, skills in customer service and handling transactions are crucial for success. Teamwork and self-motivation are valued, reflecting collaboration and initiative in the work environment.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligned with industry standards for part-time retail positions.

Benefits:

• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Retailer discounts through Entain Deals
• Healthcare and wellbeing support
• Opportunities for development and recognition rewards

Working Hours: 17 hours per week with a mixture of long opening, closing, and shorter shifts, primarily on evenings and weekends.

ASSUMPTION: Benefits are aimed at enhancing employee wellbeing and loyalty, with the addition of flexible working patterns supporting work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers - Sports Betting and Gaming

Company Size: 10,001+ employees, indicating a large corporate structure with global operations.

Founded: Evolved from GVC Holdings in 2020, origins tracing back to the 1880s.

Company Description:

• A leader in sports betting and gaming on a global scale.
• Innovative partnership with MGM Resorts for U.S. operations.
• Strong emphasis on diversity, inclusion, and ethical practices.

Company Specialties:

• Online Gaming
• Sports Betting
• Digital Technology

Company Website: http://EntainGroup.com

ASSUMPTION: The company's focus on diversity and innovation suggests a dynamic work environment, attractive for candidates looking for growth in a global context.

📊 Role Analysis

Career Level: Entry-level position ideal for gaining experience in customer service and retail environments.

Reporting Structure: Reports directly to the Shop Manager, working within a team structure.

Work Arrangement: On-site role requiring physical presence in a retail shop.

Growth Opportunities:

• Potential for full-time roles and advancement within the company.
• Skills development in customer service and sales.
• Participation in company-wide initiatives and job enrichment programs.

ASSUMPTION: The role offers foundational skills that support career development in retail or customer service sectors, with opportunities for internal mobility.

🌍 Location & Work Environment

Office Type: Front-facing retail environment in a physical betting shop.

Office Location(s): Various locations in Leeds, United Kingdom.

Geographic Context:

• Located in a vibrant city known for its sports culture.
• Accessible public transport options.
• A diverse community offering a rich array of cultural events.

Work Schedule: Predominantly evenings and weekends, with flexibility required for shifts and peak periods.

ASSUMPTION: The work environment is likely busy and customer-oriented, suitable for candidates who thrive in dynamic and public-facing roles.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone screening for basic qualification and interest.
• In-person interview focusing on customer service skills and fit.

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Problem-solving capabilities

Application Tips:

• Highlight any experience in customer service or retail roles.
• Emphasize teamwork and communication skills in your application.
• Be prepared to discuss challenges and how you handle them effectively.

ATS Keywords: Customer Service, Communication, Problem Solving, Cash Handling, Teamwork, Empathy

ASSUMPTION: The application process is likely to value examples of past customer interaction experiences and demonstrate self-motivation and flexibility.

🛠️ Tools & Technologies

• Betting terminals and digital interfaces
• POS (Point of Sale) systems for transaction management
• Standard office software (e.g., Microsoft Office)

ASSUMPTION: Familiarity with retail or betting systems is beneficial but will likely be covered during training. Technical skills are key due to the usage of digital betting interfaces.

👔 Cultural Fit Considerations

Company Values:

• Putting people first
• Innovative approach
• Commitment to doing what’s right

Work Style:

• Team-oriented and collaborative
• Flexible and adaptive to dynamic environments
• Goal-driven, with a focus on customer satisfaction

Self-Assessment Questions:

• How do you handle difficult customer situations?
• Are you comfortable working independently and as part of a team?
• Can you manage stressful situations calmly and effectively?

ASSUMPTION: The cultural fit favors those who are proactive and can balance independent tasks with team collaboration, largely reflecting the values of innovation and customer-first service.

⚠️ Potential Challenges

• Balancing different shift patterns, including late nights and weekends.
• Managing difficult customer interactions with empathy.
• Maintaining high standards during busy periods.
• Learning and keeping up-to-date with betting products and technology.

ASSUMPTION: Challenges in this role are typical for retail environments, focusing on customer service under pressure and adapting to changing technology and consumer demands.

📈 Similar Roles Comparison

• Comparison to other retail roles emphasizing specialized knowledge in sports betting.
• Higher emphasis on interaction and consumer education than standard cashier positions.
• Dynamic and varied responsibilities vs. traditional retail job scopes.

ASSUMPTION: Similar roles may exist in other gaming or betting environments, but this position is unique in its blend of retail and entertainment contexts.

📝 Sample Projects

• Implement a customer feedback initiative to enhance service delivery.
• Assist in the organization of in-store events tailored to major sporting occasions.
• Contribute to a team effort to redesign the shop layout for better customer flow.

ASSUMPTION: Given the dynamic nature of the role, employees may have opportunities to participate in service improvement projects reflecting the company's commitment to innovation.

❓ Key Questions to Ask During Interview

• What training programs are available to help develop my skills in this role?
• Can you describe a typical day in this position?
• What are some key challenges your team faces currently?
• How is performance measured and what are the growth paths?
• How does Entain support work-life balance for its retail employees?

ASSUMPTION: Candidates should tailor questions to understand the company's support for career growth, training, and work-life balance to assess fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with relevant experience and skills highlighted.
• Ensure your application is tailored to the job specifics detailed above.
• Be ready for an initial screening call post-application.
• Follow-up on application status if you have not received a response within the expected timeline.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.