Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service Manager

🔹 Company: Entain

🔹 Location: United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering outstanding customer service in a retail setting.
• Engaging with customers to build a loyal clientele.
• Encouraging safe gambling practices.
• Managing daily shop operations and standards.

ASSUMPTION: The job involves dynamic interaction with customers and may require adapting to various customer service scenarios due to the nature of a betting shop environment.

📋 Key Responsibilities

✅ Deliver outstanding customer service.

✅ Encourage safer gambling among customers.

✅ Take bets on various sports and events.

✅ Process customer transactions, including cash handling.

✅ Demonstrate and assist with the use of products and betting terminals.

✅ Handle customer complaints with empathy and problem-solving.

✅ Work towards defined sales targets and goals.

✅ Maintain high shop standards.

✅ Open or close the shop as required.

ASSUMPTION: Employees will need training to use betting terminals and handle secure transactions effectively.

🎯 Required Qualifications

Education: Not specified

Experience: Previous customer service experience preferred

Required Skills:

• Customer Service
• Communication
• Relationship Building
• Problem Solving
• Self-Motivation
• Teamwork
• Cash Handling
• Empathy

Preferred Skills:

• Experience in a betting shop or gaming environment
• Ability to adapt to varying customer queries and scenarios

ASSUMPTION: The role may not require formal education credentials due to its reliance on practical and interpersonal skills.

💰 Compensation & Benefits

Salary Range: £12.50 per hour

Benefits:

• Optional overtime, subject to availability
• Pension Scheme and annual ShareSave
• Discounts with various retailers through Entain Deals
• Healthcare and wellbeing support
• Development opportunities and reward programs

Working Hours: Typically 10 hours per week with a variety of shifts, including weekends and bank holidays

ASSUMPTION: Compensation could vary with overtime and additional benefits depending on the shop's profitability and personal performance metrics.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers

Company Size: 10,001+ employees - indicates opportunities for career growth and networking within a substantial corporate structure

Founded: Evolution from GVC Holdings on December 9, 2020

Company Description:

• One of the world’s largest sports betting and gaming entertainment groups
• Home to over 25 recognized brands such as bwin, Coral, and Ladbrokes
• Emphasis on innovation, diversity, and global expansion

Company Specialties:

• Online Gaming
• Gambling
• Sports Betting

Company Website: http://EntainGroup.com

ASSUMPTION: Entain's global presence suggests stability and potential for international career opportunities.

📊 Role Analysis

Career Level: Entry-level roles ideal for individuals looking to start or pivot careers in retail customer service

Reporting Structure: Reports to the Shop Manager and collaborates with a shop team

Work Arrangement: On-site employment, essential for maintaining shop operations

Growth Opportunities:

• Opportunity to progress to leadership roles within the shop
• Training and development programs available for career growth
• Can gain experience in a recognized, global industry leader

ASSUMPTION: Employees with outstanding performance may have opportunities for advancement or cross-departmental moves within Entain.

🌍 Location & Work Environment

Office Type: Betting shop in a retail setting

Office Location(s): Various locations across the United Kingdom

Geographic Context:

• The position calls for working in locations with high foot traffic
• Shops are located in diverse urban and suburban localities
• Convenient to public transport for ease of employee access

Work Schedule: Shops are open from 8am - 10pm, Monday to Sunday, requiring flexible scheduling

ASSUMPTION: Variability in working hours may cater to different lifestyle needs, providing schedules suitable for those looking for flexible working conditions.

💼 Interview & Application Insights

Typical Process:

• Online application
• Initial screening by HR
• Interview with Shop Manager

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Teamwork and independence

Application Tips:

• Highlight experience in customer-oriented roles
• Emphasize adaptability and problem-solving in various scenarios
• Convey enthusiasm for sports betting culture and technology

ATS Keywords: Customer Service, Communication, Teamwork, Cash Handling, Retail

ASSUMPTION: Candidates with relevant retail or customer service experience may have an edge in the application process.

🛠️ Tools & Technologies

• Cash registers and betting terminals
• Customer relationship management (CRM) software
• Standard office and communication tools

ASSUMPTION: Adeptness with gadgets and software may enhance job performance and customer experience delivery.

👔 Cultural Fit Considerations

Company Values:

• Putting customers first
• Innovation and adaptability
• Inclusivity and diversity

Work Style:

• Fast-paced and flexible
• Collaborative and team-oriented
• Results-driven with a focus on customer satisfaction

Self-Assessment Questions:

• Do you thrive in dynamic customer-facing environments?
• Can you handle high volumes of transactions efficiently?
• Are you comfortable working flexible shifts including weekends?

ASSUMPTION: The job is suitable for individuals who enjoy engaging with customers in vibrant environments and can adapt to varied work hours.

⚠️ Potential Challenges

• Managing customer expectations and complaints effectively
• Adapting to a fast-paced and changing work environment
• Handling cash and sensitive information securely
• Working irregular hours, including late nights and weekends

ASSUMPTION: Employees must be prepared to handle occasional high-pressure situations and work in diverse and busy settings.

📈 Similar Roles Comparison

• Retail Assistant in general stores
• Call center customer service representative
• Bank teller dealing with cash transactions

ASSUMPTION: Roles similar to this position typically emphasize strong interpersonal skills and customer service ability.

📝 Sample Projects

• Training sessions on new betting terminal features
• Customer feedback collection and analysis
• Promotional events coordination in-store

ASSUMPTION: Employees may engage in projects that allow them to contribute to shop improvements and customer engagement initiatives.

❓ Key Questions to Ask During Interview

• What types of training and development programs are available?
• How does Entain support work-life balance given the varied shop hours?
• What are the performance metrics for customer service roles?
• How does the company handle overtime requests?
• What opportunities are there for career advancement within the company?

ASSUMPTION: Understanding the organizational culture and expectations can help candidates align their career goals with company offerings.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Entain careers website
• Prepare to discuss past customer service and retail experiences
• Have a basic understanding of the sports betting industry
• Be ready to demonstrate problem-solving skills through examples
• Consider asking about career advancement opportunities during interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.