Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service

🔹 Company: Entain

🔹 Location: St. Albans, West Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service in a dynamic retail environment.
• Building rapport with customers to encourage repeat business.
• Serving as part of a team dedicated to safer gambling practices.
• Working in betting shops where no two days are the same.

ASSUMPTION: The job requires a mix of sports enthusiasm and customer service skills given the company's focus on sports betting and customer interactions.

📋 Key Responsibilities

✅ Deliver outstanding customer service.

✅ Encourage safer gambling practices.

✅ Take bets on a wide range of sports and events.

✅ Process customer transactions, including cash handling.

✅ Demonstrate products and betting terminals to customers.

✅ Handle customer complaints with empathy and problem-solving skills.

✅ Achieve defined targets and goals.

✅ Maintain high shop standards.

✅ Open or close the shop as needed.

ASSUMPTION: Responsibilities are aimed at sustaining the company’s reputation for customer-focused service within a regulated betting environment.

🎯 Required Qualifications

Education: Not specified

Experience: Not specified

Required Skills:

• Customer Service
• Communication
• Problem-Solving
• Teamwork
• Self-Motivation
• Empathy
• Cash Handling
• Safer Gambling

Preferred Skills:

• Creating positive customer relationships
• Adaptability in dynamic environments

ASSUMPTION: Given the customer-facing nature, emphasis on soft skills like communication and empathy is crucial.

💰 Compensation & Benefits

Salary Range: Not specified, but a competitive salary is implied

Benefits:

• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Discounts through Entain Deals
• Healthcare and wellbeing support
• Development opportunities

Working Hours: 20 hours per week with flexible shift patterns including weekends and bank holidays

ASSUMPTION: Benefits reflect a supportive work environment tailored to enhance employee satisfaction and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, particularly focusing on sports betting and gaming

Company Size: 10,001+ employees, indicating a large and resource-rich organization

Founded: Evolution to current structure in December 2020

Company Description:

• Entain is a leader in sports betting and gaming entertainment.
• Part of the FTSE 100 index, hosting over 25 known brands.
• Focus on innovation and global expansion, particularly in partnership with MGM Resorts International.

Company Specialties:

• Online Gaming
• Sports Betting
• Customer Service

Company Website: http://EntainGroup.com

ASSUMPTION: Entain values diversity and innovation, striving to lead the sports betting market.

📊 Role Analysis

Career Level: Entry to early career, suitable for those with 0-2 years of experience

Reporting Structure: Reports to the Shop Manager, part of a shop team

Work Arrangement: On-site with fixed and variable shifts

Growth Opportunities:

• Broad exposure to various customer service facets in sports betting.
• Potential for advancing into managerial roles within the shop.
• Opportunity to be recognized and rewarded for excellent performance.

ASSUMPTION: The company offers a structured path for career advancement based on performance and skills acquisition.

🌍 Location & Work Environment

Office Type: Retail setting in betting shop environments

Office Location(s): Primarily in St. Albans, West Virginia

Geographic Context:

• St. Albans is a hub for retail activities.
• The location offers a mix between rural and urban lifestyles.
• Access to local amenities and entertainment options.

Work Schedule: A mix of morning, afternoon, and evening shifts

ASSUMPTION: The working environment is engaging and vibrant, supporting both individual tasks and teamwork.

💼 Interview & Application Insights

Typical Process:

• Initial online application review
• Phone screening with HR
• In-person interview with shop manager

Key Assessment Areas:

• Customer service experience
• Problem-solving abilities
• Ability to build rapport

Application Tips:

• Highlight relevant retail and customer service experience.
• Demonstrate understanding of the sports betting market.
• Showcase communication and interpersonal skills.

ATS Keywords: Customer service, sports betting, retail, cash handling, problem-solving

ASSUMPTION: The hiring process emphasizes interpersonal skills and familiarity with retail environments.

🛠️ Tools & Technologies

• Betting terminals and systems
• Cash handling machines
• Customer management software

ASSUMPTION: Proficiency in using digital tools and POS systems is critical for this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-First approach
• Innovation and boundary-pushing
• Diversity and inclusion

Work Style:

• Energetic and dynamic
• Collaborative within a team setup
• Independent in task management

Self-Assessment Questions:

• Do you enjoy interacting with customers daily?
• Can you manage a fast-paced work environment?
• Are you enthusiastic about sports and betting?

ASSUMPTION: Cultural fit is crucial, as the company seeks individuals who resonate with their values and can thrive in a fast-paced, customer-focused environment.

⚠️ Potential Challenges

• Adapting to variable working hours and schedules.
• Managing customer complaints and issues constructively.
• Staying informed on diverse sports and betting options.
• Balancing individual tasks with team objectives.

ASSUMPTION: Challenges are typical of customer-facing roles and require resilience and adaptability.

📈 Similar Roles Comparison

• Compared to standard retail roles, this position involves a more niche market with sports betting.
• Unlike general customer service roles, there's an emphasis on safe gambling practices.
• Compared to other customer service positions, this role might involve more varied and dynamic tasks each day.

ASSUMPTION: The role requires a unique blend of customer service skills and sports industry knowledge, differentiating it from typical retail jobs.

📝 Sample Projects

• Developing a customer feedback initiative to enhance service quality.
• Leading a weekly team meeting to discuss service standards.
• Implementing a safer gambling awareness campaign in the shop.

ASSUMPTION: Sample projects are likely aimed at improving service quality and customer engagement.

❓ Key Questions to Ask During Interview

• What are the primary goals for this role over the next six months?
• How does Entain support professional development?
• What technologies will I be expected to use regularly?
• Can you describe a typical day in this role?
• How is success measured in this position?

ASSUMPTION: These questions help candidates understand job expectations and company support structures.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career site.
• Ensure your resume highlights relevant customer service experience.
• Prepare to discuss specific instances of problem-solving in retail environments.
• Demonstrate knowledge and passion for sports or betting industries.
• Follow up with an email expressing your appreciation for the opportunity.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.