Retail Customer Service

📌 Core Information

🔹 Job Title: Retail Customer Service

🔹 Company: Entain

🔹 Location: Dingwall, Highland, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering outstanding customer service
• Encouraging safer gambling practices
• Forming positive relationships with customers
• Managing shop standards and performance targets

ASSUMPTION: The role prioritizes customer service excellence and relationship-building to enhance customer experience and promote Entain’s values in on-site environments.

📋 Key Responsibilities

✅ Deliver outstanding customer service

✅ Promote safer gambling practices

✅ Take bets on various sports and events

✅ Process customer transactions including cash handling

✅ Demonstrate betting products and terminals to customers

✅ Handle customer complaints and resolve issues professionally

✅ Work towards defined sales targets and goals

✅ Maintain high shop standards

✅ Open and close the shop as required

ASSUMPTION: Responsibilities focus on enhancing customer interactions and operational efficiency in a dynamic retail setting.

🎯 Required Qualifications

Education: Not specified

Experience: Not required but experience in customer service is beneficial

Required Skills:

• Excellent customer service skills
• Strong communication and relationship-building abilities
• Problem-solving skills

Preferred Skills:

• Experience in cash handling
• Ability to work independently as well as part of a team

ASSUMPTION: Candidates benefit from skills in communication and customer interaction, which are crucial in the retail and entertainment industries.

💰 Compensation & Benefits

Salary Range: £12.50 per hour

Benefits:

• Optional overtime
• Pension scheme and annual ShareSave
• Discounts with numerous retailers
• Healthcare and wellbeing support
• Development opportunities

Working Hours: 40 hours per week, including evenings and weekends with varied shifts

ASSUMPTION: The compensation package reflects industry standards for retail roles, balancing base pay with substantial benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, with a focus on sports betting and digital gaming

Company Size: 10,001+ employees, indicative of a large-scale operation with significant resources and career development potential

Founded: Evolved from GVC Holdings in 2020 with historic roots since the 1880s

Company Description:

• Broad portfolio of over 25 brands including bwin, Coral, and Ladbrokes
• Innovative technology partnerships, notably with MGM Resorts
• Commitment to diversity, inclusion, and global market presence

Company Specialties:

• Online Gaming
• Sports Betting
• Digital Technology Solutions

Company Website: http://EntainGroup.com

ASSUMPTION: Entain's strategic growth and diverse offerings suggest significant opportunities for employees.

📊 Role Analysis

Career Level: Entry-level to intermediate, suitable for those seeking to build a career in retail and customer services

Reporting Structure: Reports to the Shop Manager’

Work Arrangement: Primarily on-site with flexible shift patterns

Growth Opportunities:

• Career advancement within retail management roles
• Skill development and various training opportunities
• Participation in company-wide initiatives and recognition programs

ASSUMPTION: The role offers foundational experiences crucial for advancement in retail management.

🌍 Location & Work Environment

Office Type: Retail betting shop environment

Office Location(s): Dingwall, Highland, United Kingdom

Geographic Context:

• Scenic rural settings known for community engagement
• Proximity to local sports and community events
• Vibrant local culture enriching the work atmosphere

Work Schedule: Flexible shifts with advanced scheduling to promote work-life balance

ASSUMPTION: The location offers a rich blend of professional engagement and community interaction.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone or video screening interview
• In-person interview with shop management

Key Assessment Areas:

• Customer interaction skills
• Problem-solving and conflict resolution
• Adaptability to different shift patterns

Application Tips:

• Highlight customer service experience in your resume
• Prepare to discuss scenarios showcasing your problem-solving abilities
• Demonstrate flexibility and willingness to adapt to various shifts

ATS Keywords: Customer Service, Cash Handling, Problem Solving, Retail, Team Collaboration

ASSUMPTION: The application process emphasizes a candidate's interpersonal and problem-solving competencies relevant to retail environments.

🛠️ Tools & Technologies

• Betting terminals
• Point-of-sale systems
• Customer relationship management software

ASSUMPTION: Proficiency in retail technology and systems is vital for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-first approach
• Commitment to innovation
• Inclusivity and diversity

Work Style:

• Team-oriented and collaborative atmosphere
• Emphasis on proactive service delivery
• Focus on balancing customer service and operational efficiency

Self-Assessment Questions:

• How do you handle customer complaints?
• Can you adapt to varying shift patterns?
• What motivates you to deliver exceptional customer service?

ASSUMPTION: The company culture prioritizes teamwork, innovation, and exceptional service as key elements of success.

⚠️ Potential Challenges

• Managing varied customer expectations
• Handling shift flexibility and adapting to schedule changes
• Maintaining high standards under pressure
• Balancing multiple tasks in a fast-paced environment

ASSUMPTION: Challenges likely stem from dynamism and customer interaction intensity typical in retail settings.

📈 Similar Roles Comparison

• Competitive salary and benefits relative to similar customer service roles
• Emphasis on customer experience is consistent with industry standards
• Promotion opportunities within a large corporate structure

ASSUMPTION: The role is attractive in comparison to similar positions due to its competitive compensation and growth potential.

📝 Sample Projects

• Organizing in-store promotions and events
• Implementing customer feedback initiatives
• Contributing to shop layout and display updates

ASSUMPTION: Projects focus on enhancing customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the main goals for the retail team?
• How is performance evaluated in this role?
• Can you describe a typical day in the shop?
• What challenges can new hires expect to face?
• How does Entain support career development?

ASSUMPTION: Questions focus on understanding role expectations, performance metrics, and development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience
• Craft a cover letter focusing on your customer service skills
• Schedule potential interview dates
• Follow up within two weeks if you haven’t heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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